Woolworths Landlord Insurance Review

Some landlord insurance policies have temporarily removed benefits such as rent default and a few others because of the pandemic. Make sure to check this with the insurer before deciding on a policy.

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Name	Product	Tenant Default and Damage	Loss of Rent	Accidental Damage	Sum Insured Safeguard	Cooling-off Period	Cheapest way to pay
Woolworths Landlord Building and Contents Insurance			The lesser of: 12 months rent, or 10% of your building sum insured, or the lost rent			14 days	Annually	Get a quote View details	Compare	loading Fetching your data...
Woolworths Landlord Building Insurance			The lesser of: 12 months rent, or 10% of your building sum insured, or the lost rent			14 days	Annually	Get a quote View details	Compare	loading Fetching your data...
Woolworths Landlord Contents Insurance			No			14 days	Annually	Get a quote View details	Compare	loading Fetching your data...

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What does Woolworths landlord insurance cover?

Woolworths let you choose from 3 policies: building insurance, contents insurance, or combined building and contents insurance.

Here's some of the main insured events a Woolworths landlord insurance policy can cover you for:

Woolworths Landlord Insurance (AR No. 245476) is issued by The Hollard Insurance Company Pty Ltd. and it offers a few different levels of excesses (an amount you pay when you make a claim). It has a 14-day cooling off period which is slightly lower than industry standards.

Woolworths landlord insurance features

Woolworths landlord insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July to December 2020. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers so can potentially get more complaints.

Here's an overview of how Woolworths (which is underwritten by Hollard) did. It includes other brands underwritten by Hollard so keep in mind that the total number of complaints is not necessarily all for Woolworths:

Here are some things we noticed about Woolworths and Hollard:

• Hollard has been able to resolve a high percentage of its complaints directly with customers, without having to escalate them to AFCA which suggests its customer service is good.

• Hollard has one of the highest number of complaints compared to other similar-sized firms (and even larger).

Bottom line about Woolworths landlord insurance

Woolworths is a good insurer if you're on the lookout for a popular insurer and you want money off your Woolies shop. However, its underwriter Hollard doesn't have the best complaints record.

If you're not yet ready to buy, you can compare Woolworths's landlord insurance policies side-by-side with other providers, here.

FAQs about Woolworths landlord insurance

• Who is eligible for a Woolworths landlord insurance policy?

  A Woolworths landlord insurance policy is suitable for landlords looking for a rental agreement of more than three months duration. It should be kept in good repair and be reasonably protected from loss or damage. It also must comply with local government and statutory requirements. It shouldn't be:

  • Used for holiday letting, temporary sharing or house-sitting arrangements
  • Under construction or major repair

• What excess do I need to pay?

  The cost of your cover will depend on factors like the property's value, the range of contents you're insuring, your address and other factors.
  It will also depend on your excess. This is the amount you will need to contribute to a claim. Woolworths landlord insurance lets you choose your own excess, although special excesses may apply to some claims.

  • Malicious acts and theft by tenants: Your excess is the higher of either your chosen excess, or $500
  • Rent default and legal expenses: These claims have a fixed excess of $400

• How do I make a claim with Woolworths landlord insurance?

  The claiming procedure is generally the same as home insurance. Where applicable you'll need to provide appropriate evidence of ownership and value, such as:

  • Receipts
  • Valuation certificates
  • Card or bank statements

  • Instruction manuals
  • Warranties
  • Photos

  Generally, you should contact Woolworths as soon as reasonably possible, on the 24 hour claims line, if you intend to make a claim.

  If you're making a claim for theft, vandalism or other criminal acts you should contact the police first and get a police report.

Woolworths landlord insurance reviews

If you've held or currently hold a Woolworths landlord insurance policy, we'd love to hear from you. Your reviews help other Australians decide if Woolworths is right for them. Some reviews are from a survey commissioned by Finder.