Finder makes money from featured partners, but editorial opinions are our own.

Roadside Assistance Customer Satisfaction Awards 2023

We asked 600+ Australians to rate their roadside assistance provider based on customer service, value for money and more – here's who came out on top.

Finder roadside assistance logo Roadside assistance winner

NRMA

NRMA roadside assistance

We asked 600+ Australians for their opinions about their roadside assistance provider. NRMA came in first place overall, scoring 4.5/5. 94% of the 119 people surveyed said they would recommend NRMA roadside assistance. Keep in mind NRMA car insurance policies do not automatically include roadside assistance.

Car insurance methodology

Highly commended

Youi car insurance

Youi roadside assistance

Youi ranked in second-place for roadside assistance, gaining an overall score of 4.33/5. 86% of people surveyed said they would recommend Youi. It is the only policy to automatically include roadside assistance with its comprehensive car insurance policy.

Virgin Money insurance

Virgin Money roadside assistance

Virgin Money ranked in third-place, gaining an overall score of 4.21/5. 87% of people surveyed said they would recommend Virgin Money roadside assistance. Its car insurance policies do not automatically include roadside assistance.

Roadside assistance ratings 2023

BrandOverall satisfactionCustomers who'd recommend
NRMA★★★★★ 4.50/594%
Youi car insurance★★★★★ 4.33/586%
Virgin Money insurance★★★★★ 4.21/587%
Coles★★★★★ 4.19/583%
Budget Direct car insurance★★★★★ 4.10/586%

Why you can trust our awards

expert advice
Expert analysis
Finder worked with leading insights company Dynata to survey over 30,000 Australians across almost 200 categories for our Customer Satisfaction Awards program.
help
They're comprehensive
We asked 626 Australians to rate their roadside assistance products based on several factors including whether they would recommend it to a friend.
independent
They're independent
Some winners may be partners but this never influences our decisions. All winners are based on a clear methodology and must meet editorial standards.

Car insurance methodology

More guides on Finder

Go to site