We asked 600+ Australians for their opinions about their roadside assistance provider. NRMA came in first place overall, scoring 4.5/5. 94% of the 119 people surveyed said they would recommend NRMA roadside assistance. Keep in mind NRMA car insurance policies do not automatically include roadside assistance.
Roadside Assistance Customer Satisfaction Awards 2023
We asked 600+ Australians to rate their roadside assistance provider based on customer service, value for money and more – here's who came out on top.
Roadside assistance winner
Youi ranked in second-place for roadside assistance, gaining an overall score of 4.33/5. 86% of people surveyed said they would recommend Youi. It is the only policy to automatically include roadside assistance with its comprehensive car insurance policy.
Virgin Money ranked in third-place, gaining an overall score of 4.21/5. 87% of people surveyed said they would recommend Virgin Money roadside assistance. Its car insurance policies do not automatically include roadside assistance.
Roadside assistance ratings 2023
|Brand||Overall satisfaction||Customers who'd recommend|
- 2023 Finder Customer Satisfaction Awards
- Car insurance methodology
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