The Finder Customer Satisfaction Awards recognizes the best performing super fund for customer satisfaction. It's an award that is decided by the only votes that really matter – yours. We asked customers of major super funds to tell us about their experiences. Now we can reveal what they said.
The winners are based on consumer ratings across 5 metrics: features and benefits, customer service, fees, performance and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).
Super funds Customer Satisfaction Awards winner
Australian Retirement Trust took the top spot in our super fund category this year, with 95% of the users that we surveyed saying they'd recommend the super fund provider to a friend. Its customer satisfaction rating was 4.19 out of 5.
UniSuper took second place in our super fund category this year, with 84% of the users that we surveyed saying they'd recommend the super fund provider to a friend. Its customer satisfaction rating was 4.17 out of 5.
AustralianSuper took third place in our super fund category this year, with 89% of the users that we surveyed saying they'd recommend the super fund provider to a friend. Its customer satisfaction rating was 4.14 out of 5.
| Bank | Overall satisfaction | Customers who'd recommend | |
|---|---|---|---|
| ★★★★★ 4.19/5 | 95% | Australian Retirement Trust |
 | ★★★★★ 4.17/5 | 84% | UniSuper |
| ★★★★★ 4.14/5 | 89% | AustralianSuper |
 | ★★★★★ 4.09/5 | 89% | VicSuper |
 | ★★★★★ 4.09/5 | 87% | HESTA |
 | ★★★★★ 4.08/5 | 85% | Hostplus |
 | ★★★★★ 4.08/5 | 83% | Spirit Super |
*MTAA Super has since merged with Tasplan and is now called Spirit Super. VicSuper is now part of Aware Super.
The Finder Customer Satisfaction Awards recognise Australia's favourite brands across a huge number of categories. We survey thousands of real Australians to understand how they feel about their recent product purchases to help you make a decision about what product to get. It's an independent awards program calculated by our data and insights team. Commercial partnerships do not influence the results in any way.
Our comparison tables are completely free to use. We link you directly to the super fund's secure application page. Plus, you can access all of our research in our media room.
We've researched and rated hundreds of super funds as part of our Finder Awards. We've published 50+ guides and our in-house experts regularly appear on Sunrise, 7News and SBS News.
Unlike other comparison sites, we're not owned by a super fund company. That means our opinions are our own and you can compare nearly every super fund in Australia on Finder.
Since 2017, we've helped over 200,000 people find a super fund by comprehensively comparing funds. We'll never ask for your personal information. We're here to help you make a decision.
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