UniSuper has been voted the most loved super fund in Finder's 2025 Customer Satisfaction awards. Its customers gave the brand a score of 4.19 out of 5 in this category, which was higher than any other eligible brand.
The Finder Customer Satisfaction Awards recognises the best performing super fund for customer satisfaction. It's an award that is decided by the only votes that really matter – yours. We asked customers of major super funds to tell us about their experiences. Now we can reveal what they said.
Most Loved Super Fund: UniSuper
UniSuper has been voted the most loved super fund in Finder's 2025 Customer Satisfaction awards. Its customers gave the brand a score of 4.19 out of 5 in this category, which was higher than any other eligible brand.
Loved Brand
Hostplus
Hostplus has been named as a runner up for the most loved super fund, with a score of 4.17 out of 5 from customers.
Hostplus
Hostplus has been named as a runner up for the most loved super fund, with a score of 4.17 out of 5 from customers.
HESTA
HESTA has been named as a runner up for the most loved super fund, with a score of 4.12 out of 5 from customers.
HESTA
HESTA has been named as a runner up for the most loved super fund, with a score of 4.12 out of 5 from customers.
Top Value Super Fund: UniSuper
As well as being voted most loved, UniSuper was also voted the top value super fund by customers. With some of the lowest fees in the market and high returns, it's no surprise the brand scored 4.28/5 in this category.
As well as being voted most loved, UniSuper was also voted the top value super fund by customers. With some of the lowest fees in the market and high returns, it's no surprise the brand scored 4.28/5 in this category.
Value
Hostplus
Hostplus has been named as a runner up for the top value super fund, with a score of 4.24 out of 5 from customers.
Hostplus
Hostplus has been named as a runner up for the top value super fund, with a score of 4.24 out of 5 from customers.
HESTA
HESTA has been named as a runner up for the top value super fund, with a score of 4.21 out of 5 from customers.
HESTA
HESTA has been named as a runner up for the top value super fund, with a score of 4.21 out of 5 from customers.
Most Trusted Super Fund: HESTA
HESTA has been voted the most trustd super fund in Finder's 2025 Customer Satisfaction awards. Its customers gave the brand a score of 4.26 out of 5 in this category, which was higher than any other eligible brand.
HESTA has been voted the most trustd super fund in Finder's 2025 Customer Satisfaction awards. Its customers gave the brand a score of 4.26 out of 5 in this category, which was higher than any other eligible brand.
Trusted Brand
UniSuper
As well as being voted the most loved and top value super brand, UniSuper has been named a runner up for the most trusted super fund.
UniSuper
As well as being voted the most loved and top value super brand, UniSuper has been named a runner up for the most trusted super fund.
Hostplus
Hostplus has been named as a runner up for the most trusted super fund brand this year.
Hostplus
Hostplus has been named as a runner up for the most trusted super fund brand this year.
Legendary Service Super Fund: UniSuper
As well as being voted the most loved and top value super fund, UniSuper has been voted as having the best customer service too. Its customers scored the brand 4.20 out of 5 in this category.
As well as being voted the most loved and top value super fund, UniSuper has been voted as having the best customer service too. Its customers scored the brand 4.20 out of 5 in this category.
Quality Service
HESTA
HESTA has been named as a runner up for the super fund with the best customer service, with a score of 4.17 out of 5 from customers.
HESTA
HESTA has been named as a runner up for the super fund with the best customer service, with a score of 4.17 out of 5 from customers.
Hostplus
Hostplus has been named as a runner up for the super fund with the best customer service, with a score of 4.12 out of 5 from customers.
Hostplus
Hostplus has been named as a runner up for the super fund with the best customer service, with a score of 4.12 out of 5 from customers.
Most Recommended Super Fund: Hostplus
Hostplus has been named as the most recommended super fund brand in this year's Customer Satisfaction awards. An impressive 91% of members would recommend the fund to friends and family.
Hostplus has been named as the most recommended super fund brand in this year's Customer Satisfaction awards. An impressive 91% of members would recommend the fund to friends and family.
Recommended Brand
UniSuper
UniSuper has been named a runner up for the most recommended super fund brand in this year's Customer Satisfaction Awards.
UniSuper
UniSuper has been named a runner up for the most recommended super fund brand in this year's Customer Satisfaction Awards.
AustralianSuper
AustralianSuper has been named a runner up for the most recommended super fund brand in this year's Customer Satisfaction Awards.
AustralianSuper
AustralianSuper has been named a runner up for the most recommended super fund brand in this year's Customer Satisfaction Awards.
How we picked our Customer Satisfaction Awards
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.
Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
- if they would recommend this brand to a friend.
- how they would rate each brand on a scale between 1 and 5 in terms of several metrics that varied by category, including: brand love, customer service, trust, reliability, features, value, and any factors unique to each product category (for example, 'rewards programs' for retailers).
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Read our Advertiser Disclosure.
Meet our experts
Graham Cooke, Head of consumer research
Graham Cooke is Finder’s Head of Consumer Research, leading the team responsible for gathering and analysing data on everything from consumer spending and saving habits to how different financial products perform in the real world.
Alison Banney, Editor, Money
With over 10 years of experience writing about personal finance, Alison has written extensively for a range of financial institutions and publications including Westpac, Money Magazine and Financy.
Richard Whitten, Money editor
Richard Whitten is a money editor at Finder. He has been covering home loans, property and personal finance for the last 7 years.
All the Finder Awards
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