Aussie Broadband was ranked the number 1 NBN provider. It was top in the features and benefits, customer service and overall categories. 91% of the people surveyed said they would recommend Aussie Broadband, the most of any provider. Its Australia-based customer support is known to be responsive, and provides multiple ways to get in touch, including via phone, live chat and email. Its NBN plans have customisable data limits and upload speeds, plus it has plans aimed specifically at seniors and gamers.
NBN Provider Customer Satisfaction Awards 2023
We polled more than 700 Australians to find out which NBN providers rank best on customer service, reliability and more.
NBN provider winner - Aussie Broadband
Dodo ranked in second place for NBN providers. It scored highly for overall satisfaction, as well as reliability and value for money. Dodo frequently offers sign-up discounts to save you even more money on its NBN plans. It even allows you to select the type of discount you'd like to receive – either a big discount in the plan's first month or smaller, ongoing discounts for 6 months.
iiNet ranked in third place for NBN providers, with strong showings in the categories of speed, customer service and features and benefits. It has plenty of ways to get in touch if you need support. Certain NBN plans also come with 24 months of free Fetch TV, which allows you to have all your entertainment options in the same place.
NBN provider ratings 2023
|Brand||Overall satisfaction||Customers who'd recommend|
- 2023 Finder Customer Satisfaction Awards
- NBN plans methodology
More guides on Finder
The best standing desk in Australia: Our top choice of the year
If you're looking for a standing desk for the home office, the Omnidesk Ascent is our #1 choice for 2023.
Fast NBN plans are now cheaper. Is it worth switching?
It's time to sort out your NBN plan for the new year.
Save $1,583 a year by using index funds instead of active trading | Dollar Saver tip #60
Invest in an index fund instead of actively trading stocks and you not only save on time and fees, you could be earning more in returns too.
5 perks you can score by upgrading your internet this year
SPONSORED: Upgrade your internet before the end of 2023 and get ahead on your life admin! We take a look at some of the benefits of a faster internet connection.
Aussies are struggling to save money, and Gen Z blame themselves
Young Australians cite overspending as the main reason for not reaching their financial goals.
Shein IPO: How to invest in the Shein IPO
What you need to know about investing in Shein from Australia.
Best places to exchange currency in Brisbane
Your guide to currency exchange in Brisbane, including how to get the best exchange rate.
Waiting for rates to fall? Don’t bank on it, says ANZ CEO
Addressing speculation that interest rates might fall in late-2024, ANZ CEO Shayne Elliott said he thought it was too optimistic.