Health Insurance Customer Satisfaction Awards 2023
We asked 750+ Australians to rate their health insurer based on customer service, value for money, policy features and more.
Health insurance customer satisfaction winner
Australian Unity ranked in second place, gaining an overall score of 4.1/5. 84% of people surveyed said they would recommend Australian Unity. It scored highly in particular for its customer service.
Frank health insurance ranked in third place, gaining an overall score of 4.09/5. 79% of customers surveyed said they would recommend Frank health insurance. No one scored higher than Frank when it came to value for money.
Health insurance customer satisfaction ratings 2023
|Brand||Overall satisfaction||Customers who'd recommend|
Health insurance customer satisfaction awards methodology
To get our customer satisfaction award winners for health insurance, we asked a total of 765 customers how they felt about their current health insurer. To be eligible for inclusion in the final results, we had to get a minimum of 45 responses for each health insurer.
We asked each customer to rate the following out of 5:
- Features and benefits
- Customer service
- Value for money
- Ease of application
Respondents were also asked whether they would recommend each product to a friend. The final score was calculated as an average of all metrics scored.
Some health funds were not included in the final results because they did not meet our eligibility criteria. This means we excluded funds that do not have at least 0.5% market share. Restricted funds were also excluded.
- 2023 Finder Customer Satisfaction Awards
- Health insurance methodology
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