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Health Insurance Customer Satisfaction Awards 2023

We asked 750+ Australians to rate their health insurer based on customer service, value for money, policy features and more.

Finder health insurance customer satisfaction logo Health insurance customer satisfaction winner

ahm health insurance

ahm health insurance

ahm placed first place overall, scoring 4.17/5. Some 86% of the people surveyed said they would recommend ahm to a friend. ahm was the top-scoring fund for ease of application and 2nd for customer service.

Health insurance methodology

Highly commended

Australian Unity health insurance

Australian Unity health insurance

Australian Unity ranked in second place, gaining an overall score of 4.1/5. 84% of people surveyed said they would recommend Australian Unity. It scored highly in particular for its customer service.

Frank health insurance

Frank health insurance

Frank health insurance ranked in third place, gaining an overall score of 4.09/5. 79% of customers surveyed said they would recommend Frank health insurance. No one scored higher than Frank when it came to value for money.

Health insurance customer satisfaction ratings 2023

BrandOverall satisfactionCustomers who'd recommend
ahm health insurance★★★★★ 4.17/586%
Australian Unity health insurance★★★★★ 4.10/584%
frank health insurance★★★★★ 4.09/579%
Bupa health insurance★★★★★ 4.09/579%
HCF health insurance★★★★★ 4.07/584%
nib health insurance★★★★★ 3.99/581%
HBF health insurance★★★★★ 3.96/583%
Medibank health insurance★★★★★ 3.67/566%

Why you can trust our awards

expert advice
Expert analysis
We surveyed over 30,000 Australians for our Customer Satisfaction Awards program. For this category, we got 765 responses for 8 health insurers.
help
They're comprehensive
We asked hundreds of Australians to rate their health insurance provider based on several factors such as value for money and customer service.
independent
They're independent
Some winners may be partners but this never influences our decisions. All winners are based on a clear methodology and must meet editorial standards.

Health insurance customer satisfaction awards methodology

To get our customer satisfaction award winners for health insurance, we asked a total of 765 customers how they felt about their current health insurer. To be eligible for inclusion in the final results, we had to get a minimum of 45 responses for each health insurer.

We asked each customer to rate the following out of 5:

  • Features and benefits
  • Customer service
  • Value for money
  • Ease of application
  • Overall

Respondents were also asked whether they would recommend each product to a friend. The final score was calculated as an average of all metrics scored.

Some health funds were not included in the final results because they did not meet our eligibility criteria. This means we excluded funds that do not have at least 0.5% market share. Restricted funds were also excluded.

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