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Travel Insurance Customer Satisfaction Awards 2023

We asked more than 1,200 Australians to rate their travel insurer based on customer service, value for money, benefits and more.

Finder travel insurance customer satisfaction logo Travel insurance customer satisfaction winner

Tick travel insurance logo

Tick

We asked 1,200+ Australians for their opinions about their travel insurance provider. Tick placed first out of 14 brands. It scored 4.42/5. Some 95% of people surveyed said they would recommend Tick travel insurance. No one scored higher in the value for money category.

Highly commended

NRMA Travel Insurance Logo

NRMA Travel Insurance

NRMA ranked in second place, with an overall score of 4.24/5. 89% of those surveyed said they'd recommend NMRA travel insurance to a friend. NRMA scored highly for customer service and ease of application, but it wasn't as impressive in the value for money category.

nib logo

nib Travel Insurance

nib ranked in third place, gaining an overall score of 4.18/5. 85% of those surveyed would recommend nib travel insurance to a friend. nib scored higher than average for customer service, along with its COVID coverage.

Travel insurance customer satisfaction ratings 2023

BrandOverall satisfactionCustomers who'd recommend
Tick-Travel Insurance Logo★★★★★ 4.42/595%
NRMA Travel Insurance Logo★★★★★ 4.24/589%
nib travel insurance★★★★★ 4.18/585%
HCF Travel insurance★★★★★ 4.17/588%
Qantas Insurance★★★★★ 4.17/590%
Southern Cross★★★★★ 4.16/581%
CoverMore Logo★★★★★ 4.16/593%
Bupa Logo★★★★★ 4.16/591%
Medibank Logo★★★★★ 4.13/580%
Allianz Logo★★★★★ 4.11/585%
1Cover Logo★★★★★ 4.10/584%
Insureandgo Logo★★★★★ 4.05/585%
Fast Cover Logo★★★★★ 4.01/581%

Why you can trust our awards

expert advice
Expert analysis
We surveyed over 30,000 Australians for our Customer Satisfaction Awards program. For this category, we got 1,201 responses for 14 travel insurers.
help
They're comprehensive
We asked 1200+ Australians to rate their travel insurance provider based on several factors such as value for money and customer service.
independent
They're independent
Some winners may be partners but this never influences our decisions. All winners are based on a clear methodology and must meet editorial standards.

Travel insurance customer satisfaction awards methodology

To get our customer satisfaction award winners for travel insurance, we asked a total of 1,201 customers how they felt about their current travel insurer. To be eligible for inclusion in the final results, we had to get a minimum of 45 responses for each travel insurer.

We asked each customer to rate the following out of 5:

  • Features and benefits
  • Customer service
  • Ease of application
  • Value for money
  • COVID coverage
  • Overall

Respondents were also asked whether they would recommend the brand to a friend. The final score was calculated as an average of all metrics scored.

AAMI and Woolworths were among those not included in the final results because they did not meet our eligibility criteria. Neither provider currently offers travel insurance in Australia. To qualify, policies must be available to buy online.

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