The Finder Customer Satisfaction Awards are decided by the only votes that really matter – yours. We asked home insurance customers to tell us about their experiences. Now we can reveal what they said.
With top scores across several categories across states, NRMA is Australia's most loved insurer for 2025.
With top scores across several categories across states, NRMA is Australia's most loved insurer for 2025.
Budget Direct received back to back top scores for its overall policy value, making it the national winner for Top Value insurer.
Budget Direct received back to back top scores for its overall policy value, making it the national winner for Top Value insurer.
With high trust scores across multiple states, NRMA was the country's most trusted insurer of the year.
With high trust scores across multiple states, NRMA was the country's most trusted insurer of the year.
NRMA Insurance took out the top place for providing an exceptional customer service experience for 2025.
NRMA Insurance took out the top place for providing an exceptional customer service experience for 2025.
NRMA brought in top scores across the claims category for 2025.
NRMA brought in top scores across the claims category for 2025.
With consistently high recommendation ratings, Budget Direct is Australia's most recommended insurer for 2025.
With consistently high recommendation ratings, Budget Direct is Australia's most recommended insurer for 2025.
NRMA Insurance came out on top for this category, scoring 4/5 as a loved brand and 4.2/5 for customer service.
NRMA Insurance came out on top for this category, scoring 4/5 as a loved brand and 4.2/5 for customer service.
Loved Brand 
Receiving a 4.1/5 for policy value, Budget Direct was a top pick for respondents.
Receiving a 4.1/5 for policy value, Budget Direct was a top pick for respondents.
Value 
Taking out a 4.2/5 in the trust category, NRMA Insurance is a provider NSW respondents could count on.
Taking out a 4.2/5 in the trust category, NRMA Insurance is a provider NSW respondents could count on.
Trusted Brand 
Scoring 4.2/5, respondents said You delivered excellent customer service and was recommended by 93%.
Scoring 4.2/5, respondents said You delivered excellent customer service and was recommended by 93%.
Quality Service 
Respondents rewarded Youi a 4.1/5 for its ease of claims, allowing it to take home the win in this category.
Respondents rewarded Youi a 4.1/5 for its ease of claims, allowing it to take home the win in this category.
Easy to Claim 
With 93% of respondents recommending Youi as a trusted home insurer for NSW, it was a no brainer they took out the leading position.
With 93% of respondents recommending Youi as a trusted home insurer for NSW, it was a no brainer they took out the leading position.
Recommended Brand 
Receiving a score of 4.1/5, RACQ is a well loved insurer among QLD respondents.
Receiving a score of 4.1/5, RACQ is a well loved insurer among QLD respondents.
Loved Brand 
Taking out a 4.3/5 for value, Woolworths Everyday Insurance delivered exceptional policy value to respondents.
Taking out a 4.3/5 for value, Woolworths Everyday Insurance delivered exceptional policy value to respondents.
Value 
RACQ was given 4.3/5 trust and was recommended by 86% of respondents as a trusted provider.
RACQ was given 4.3/5 trust and was recommended by 86% of respondents as a trusted provider.
Trusted Brand 
Receiving an impressive 4.5/5 for customer service, Youi is a brand many respondents can rely on.
Receiving an impressive 4.5/5 for customer service, Youi is a brand many respondents can rely on.
Quality Service 
RACQ received a 4.3/5 for its claims management, providing a hassle free experience for many QLD respondents.
RACQ received a 4.3/5 for its claims management, providing a hassle free experience for many QLD respondents.
Easy to Claim 
93% of respondents recommend NRMA Insurance as a trustworthy home insurer.
93% of respondents recommend NRMA Insurance as a trustworthy home insurer.
Recommended Brand 
CommBank received a 4/5 from respondents, with 88% recommending the brand as a trustworthy insurer.
CommBank received a 4/5 from respondents, with 88% recommending the brand as a trustworthy insurer.
Loved Brand 
For cost, Budget Direct scored a 4.1/5 among VIC respondents, providing top value across its policies.
For cost, Budget Direct scored a 4.1/5 among VIC respondents, providing top value across its policies.
Value 
Recommended by 88% of respondents, CommBank scored 4.2/5 in the Most Trusted category.
Recommended by 88% of respondents, CommBank scored 4.2/5 in the Most Trusted category.
Trusted Brand 
Youi scored 4.3/5 for its customer service, recommended by 88% of respondents.
Youi scored 4.3/5 for its customer service, recommended by 88% of respondents.
Quality Service 
Receiving 4.04/5 for its claims service, AAMI took out the top position in this category.
Receiving 4.04/5 for its claims service, AAMI took out the top position in this category.
Easy to Claim 
88% of respondents recommended CommBank as their preferred home insurer, making it the winner for Most Recommended insurer in VIC.
88% of respondents recommended CommBank as their preferred home insurer, making it the winner for Most Recommended insurer in VIC.
Recommended Brand 
Budget Direct received 4/5 for the most loved provider category, making it a top pick for SA respondents.
Budget Direct received 4/5 for the most loved provider category, making it a top pick for SA respondents.
Loved Brand 
When it comes to policy value, Budget Direct scored 4.1/5 and was recommended by 89% of respondents.
When it comes to policy value, Budget Direct scored 4.1/5 and was recommended by 89% of respondents.
Value 
Scoring an impressive 4.2/5 for trust, Budget Direct was a highly recommended insurer for SA respondents.
Scoring an impressive 4.2/5 for trust, Budget Direct was a highly recommended insurer for SA respondents.
Trusted Brand 
Budget Direct received a score of 4.2/5 for its customer service, delivering an exceptional experience to respondents.
Budget Direct received a score of 4.2/5 for its customer service, delivering an exceptional experience to respondents.
Quality Service 
Budget Direct's claims process received a 4/5 among respondents, making it a winner in the eyes of SA home owners.
Budget Direct's claims process received a 4/5 among respondents, making it a winner in the eyes of SA home owners.
Easy to Claim 
A notable 89% of respondents in SA recommended Budget Direct as a trustworthy provider.
A notable 89% of respondents in SA recommended Budget Direct as a trustworthy provider.
Recommended Brand 
Recommended by a whopping 92% of respondents, RAC received a 4.1/5 score for the most loved insurer.
Recommended by a whopping 92% of respondents, RAC received a 4.1/5 score for the most loved insurer.
Loved Brand 
Scoring 4.1/5 for top value, RAC delivered top notch policy value for respondents in WA.
Scoring 4.1/5 for top value, RAC delivered top notch policy value for respondents in WA.
Value 
RAC was awarded a score of 4.3/5 from WA respondents, with 92% recommending RAC as a trusted provider.
RAC was awarded a score of 4.3/5 from WA respondents, with 92% recommending RAC as a trusted provider.
Trusted Brand 
Receiving 4.4/5 for its customer service, RAC was a notable leader in this category.
Receiving 4.4/5 for its customer service, RAC was a notable leader in this category.
Quality Service 
RAC scored 4.2/5 for this category from respondents in WA.
RAC scored 4.2/5 for this category from respondents in WA.
Easy to Claim 
92% of respondents in WA recommended RAC as a top home insurer, making them the clear winner for most recommended insurer.
92% of respondents in WA recommended RAC as a top home insurer, making them the clear winner for most recommended insurer.
Recommended Brand Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.
Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Read our Advertiser Disclosure.
Graham Cooke is Finder’s Head of Consumer Research, leading the team responsible for gathering and analysing data on everything from consumer spending and saving habits to how different financial products perform in the real world.
Ceyda Erem is Finder’s senior writer for insurance and has almost 10 years of experience writing about personal finance.
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