Finder Mobile Providers Customer Satisfaction Awards 2026

We surveyed thousands of Australians about their mobile providers experience to find the top providers.

Mariam Gabaji's headshot

By

Mariam Gabaji

Updated

Fact checked

Finder's Customer Satisfaction Awards highlight the mobile providers Aussies love and trust most, based on factors like customer service, service reliability, and value for money.

Most Loved Mobile Provider: Felix Mobile

Most Loved Mobile Provider badge

Felix Mobile took the top spot as Most Loved Mobile Provider with a score of 4.47.

Loved Brand badge Loved Brand

ALDI mobile

ALDI mobile was honoured as a Loved Brand for its mobile services.

Woolworths Mobile

Woolworths Mobile earned a Loved Brand badge.

Amaysim

Amaysim scored a Loved Brand badge for its Mobile Provider.

Boost Mobile

Boost Mobile received Loved Brand recognition for its mobile plans.

Belong

Belong attained a Loved Brand accolade for its mobile services.

Top Value Mobile Provider: ALDI mobile

Top Value Mobile Provider badge

ALDI mobile was the Top Value Mobile Provider with a high score of 4.58.

Value badge Value

Kogan Mobile

Kogan Mobile earned a Value badge for its mobile plans.

Felix Mobile

Felix Mobile was recognised for Value as a mobile provider.

Woolworths Mobile

Woolworths Mobile scored a Value badge for its mobile services.

Amaysim

Amaysim received Value recognition for its mobile plans.

Most Reliable Mobile Provider: ALDI mobile

Most Reliable Mobile Provider badge

ALDI mobile earned the winning Most Reliable Mobile Provider badge with a score of 4.43.

Reliable badge Reliable

Woolworths Mobile

Woolworths Mobile scored a Reliable badge for its mobile services.

Boost Mobile

Boost Mobile was honoured for being a Reliable mobile provider.

Amaysim

Amaysim scored a Reliable badge for its mobile plans.

Felix Mobile

Felix Mobile attained Reliable status for its mobile services.

Belong

Belong received a Reliable accolade for its mobile plans.

Most Trusted Mobile Provider: Felix Mobile

Most Trusted Mobile Provider badge

Felix Mobile was named the winning Most Trusted Mobile Provider with a score of 4.39.

Trusted Brand badge Trusted Brand

Woolworths Mobile

Woolworths Mobile earned a Trusted Brand badge for its mobile services.

ALDI mobile

ALDI mobile was recognised as a Trusted Brand for its mobile plans.

Belong

Belong scored a Trusted Brand badge for its mobile services.

Amaysim

Amaysim attained Trusted Brand status for its mobile plans.

Legendary Service Mobile Provider: Felix Mobile

Legendary Service Mobile Provider badge

Felix Mobile won for Legendary Service Mobile Provider with a score of 4.42.

Quality Service badge Quality Service

ALDI mobile

ALDI mobile received a Quality Service badge for its mobile services.

Amaysim

Amaysim was honoured for Quality Service as a mobile provider.

Woolworths Mobile

Woolworths Mobile earned a Quality Service badge for its mobile plans.

Belong

Belong scored Quality Service recognition for its mobile services.

Most Recommended Mobile Provider: ALDI mobile

Most Recommended Mobile Provider badge

ALDI mobile was the Most Recommended Mobile Provider with a score of 4.38.

Recommended Brand badge Recommended Brand

Woolworths Mobile

Woolworths Mobile earned a Recommended Brand badge for its mobile plans.

Felix Mobile

Felix Mobile was recognised as a Recommended Brand for its mobile services.

Belong

Belong scored a Recommended Brand badge as a mobile provider.

Amaysim

Amaysim attained Recommended Brand status for its mobile plans.

How we picked our Customer Satisfaction Awards winners

Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.

Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.

Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.

We used the following metrics to assess brands and asked customers between 4-8 questions, including:

  • if they would recommend this brand to a friend.
  • how they would rate each brand on a scale between 1 and 5 in terms of several metrics that varied by category, including: brand love, customer service, trust, reliability, features, value, and any factors unique to each product category (for example, 'rewards programs' for retailers).

The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.

If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.

The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.

Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Read our Advertiser Disclosure.

Meet our experts

Graham Cooke

Graham Cooke, Head of consumer research

Graham Cooke is Finder’s Head of Consumer Research, leading the team responsible for gathering and analysing data on everything from consumer spending and saving habits to how different financial products perform in the real world.

Mariam Gabaji

Mariam Gabaji, Editor, utilities

Mariam is Finder's utilities expert. She's responsible for reviewing the criteria we use to determine award winners across each category.

Chris Jager

Chris Jager, Senior editor, Finder Shopping

Chris is the lead editor at Finder Shopping. He has been writing about consumer issues for 15 years.

Explore our past Customer Satisfaction Award winners

Sources

Mariam Gabaji's headshot
Written by

Senior Utilities Editor & Tech Expert

Mariam Gabaji is a journalist with 13 years of experience, specialising in consumer topics like mobile services and energy costs. Her work appears in the ABC, Yahoo Finance, 9News, The Guardian, SBS, 7News, A Current Affair and Money Magazine. Mariam holds a Bachelor of Arts in Journalism and was a finalist for the 2024 and 2025 IT Journalism Award for Best Telecommunications Journalist. See full bio

Mariam's expertise
Mariam has written 509 Finder guides across topics including:
  • Energy
  • Mobile
  • Broadband
  • Consumer tech
More resources on Finder

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2 Responses

    Default Gravatar
    ellenJune 30, 2025

    We are in our 80s and need well affordable price and will give us a hotspot for internet

      Mariam Gabaji's headshotFinder
      MariamJuly 1, 2025Finder

      Hi Ellen, most plans these days will allow you to hotspot. A good place to start looking is our cheap mobile plans guide – https://www.finder.com.au/mobile-plans/cheap-mobile-plans. These plans are all month-to-month, so you can easily switch if you don’t like your initial choice. Hope this helps!

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