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Some money transfers can take more than five days to reach your recipient, and that's a long time to be stressing about your money. Many money transfer companies and banks in Australia offer end-to-end tracking so you can monitor the progress of your payments. However, each company has a different procedure for tracking transfers. To help you understand the differences, here's a look at how the major transfer services track your money transfer.
With most companies, you can track your transfer using the confirmation number on your receipt. You should be able to view the steps of your progress, from sending to receiving, either online or by contacting them over the telephone. A few transfer services also offer the option of text or email notification at each stage of your transaction.
In general, to track a money transfer:
Sample tracking page for online provider.
Tracking a Western Union transfer requires an MTCN, which is Western Union's tracking number. If you don't know the MTCN, you still have options, but you'll need to know:
Learn more about how Western Union tracking works in Australia or contact Western Union directly for further help.
MoneyGram tracking is fairly straightforward. It requires your last name and the authorization or reference number.
Learn more about how MoneyGram tracking works or contact MoneyGram directly for further help.
Ria tracking can be done through the mobile app, online or by contacting customer service on the phone. You'll need to provide one of the following to track your money transfer:
Learn more about how Ria tracking works or contact Ria directly for further help.
Sample tracking page for Ria.
Depending on the service you choose to transfer your money overseas — whether a bank or independent money transfer specialist — your transaction should come with a confirmation number or a record of your transaction.
Money tracking numbers come in many different names:
Transfers come in all shapes and sizes, and depending on what type of provider you use to send your money, you may or may not have a tracking number. Don't worry — chances are you can still track your transfer even if you don't have a tracking number. Here's how:
Sending money internationally through your bank typically won't generate a tracking number, as wire transfers are a bit different from money transfer services.
Check your receipt for a highlighted number that may be called a:
Input this website on the transfer company's website, give it to a customer service representative on the phone or provide it at an agent location to track your transfer.
Some services in Australia, typically those that operate entirely online, require you to track through your order history instead of through a tracking number. To do so:
Sending money abroad can be risky if you don't take the right precautions. Keep your international money transfers safe by only transferring money through licensed money transfer services. Ensure you have the correct details on hand before sending a transfer — and never send transfers to people you do not trust. This way, you're less likely to fall prey to money transfer scams. Lastly, always remember to keep your transfer reference number on hand so that you can track the progress of your transfers. If you notice anything suspicious, contact your provider immediately.
If you enter incorrect information for your money transfer, you typically have two options to consider: change the recipient's information or cancel the money transfer.
Unfortunately, you'll find that changing your recipient's name or address is trickier after you've initiated a transfer. But if you haven't entered your recipient's details correctly, they may not be able to receive their funds at all. If you've found an error with your recipient's information, call, visit or live chat with your provider immediately.
Keep any confirmation number or receipt handy to help in pulling up your transfer. Your provider should be able to correct or modify your recipient's details for you, even if it means adding a few more days to your delivery window as the system updates. If you've discovered the error outside business hours, try logging in to your account — you may be able to make the changes yourself if your transfer isn't yet complete.
Nearly all banks and money transfer providers offer some way of cancelling your transaction after you've set it in motion — especially if your money hasn't yet been delivered. Simply call or visit — in person or online — the provider you used to send your transfer.
If you're able to cancel your money transfer, you should see a refund for the total you paid for it. In the rare case, a provider may deduct a cancellation fee from your refund — which might be another factor to weigh when choosing the company you ultimately go with.
If your transfer is not yet picked up or deposited into your recipient's account, you may be able to log in to your account to cancel the transfer yourself. Otherwise, call, visit or live chat with your provider to discuss its refund process and how much you can expect to get back.
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