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AGL energy plans and review
Our verdict: AGL plans are on the more expensive side in most states. However, if you value customer support and an easy to use app it could be right for you.
AGL is one of Australia's 3 largest electricity and gas retailers. While its plans tend to offer a bit more in the way of features and rewards, they also come at a slightly more premium price in .
The good news is there are monthly billing options to help manage the cost of your plan as well as no lock-in contract.
Pros
Access to a range of discounts with AGL Rewards - just by signing up
Mobile app to track usage and manage your plan
Live chat support available
Options to bundle your energy and internet plans. This can save up to $35 a month for the first 12 months
Cons
Rated poorly for environmental friendliness
Credit card fees apply
2023 Finder Customer Satisfaction Awards
Highly commended: Gas provider (national)
AGL has taken out 3rd spot in our national gas ratings. Customers gave it top marks for providing value for money, good customer service and ease of signing up.
AGL took the lead among providers offering gas plans in WA. It scored highly for offering value for money. An impressive 98% of respondents said they’d recommend AGL.
In late November 2023, AGL introduced a new electricity plan called AGL Netflix plan. The plan gives you free Netflix with ads ($6.99 per month). Alternatively if you want to have a higher Netflix tier you can do that too, but will still only receive a $6.99 per month discount.
The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3,900kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Citipower network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4,600kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the SA Power Network who consumes 4,000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Jemena network who consumes 18542MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the AusNet Services network who consumes 46000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Allgas Energy network who consumes 8000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Australian Gas network who consumes 14000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the ATCO network who consumes 4015MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
Can I bundle gas, electricity and internet with AGL?
Yes, you have the option of bundling your AGL electricity and gas bills with AGL internet and mobile.
AGL Internet
Save with $35/month off for the first 12 months then $15/month ongoing when you also sign up for an AGL energy plan.
Plan name
NBN speed tier
Standard monthly price
Discount price (first 12 months)
Ongoing discount price
Home Standard
NBN 50
$84
N/A
$69
Home Fast
NBN 100
$104
$69
$89
Home Superfast
NBN 250
$124
$89
$109
Home Ultrafast
NBN 1000
$144
$109
$129
AGL Mobile
You can save big on an AGL mobile plan with 50% off select plan fees for the first 6 months. Then $5/mth off ongoing.
Plan
Data
Standard monthly price
Discount price (first 6 months)
Ongoing discount price
4G Extra Small
5GB
$20
$5
$15
4G Small
15GB
$30
$15
$25
4G Medium
60GB
$40
$25
$35
4G Large
250GB
$50
$35
$45
5G Small
20GB
$35
N/A
$25
5G Medium
80GB
$40
N/A
$35
5G Large
160GB
$50
N/A
$45
Does AGL offer a seniors plan?
AGL is one of the only energy providers on Finder that offers a specific plan for seniors.
Its Senior Saver plan is available to new and existing AGL customers in NSW, QLD, VIC and WA. To access the offer, you must:
Have a valid Seniors Card and add your number to your account.
Get up to $100 sign up credit on selected AGL plans
New and moving residential customers can get up to $100 credit on selected energy plans on their first bill. Sign-up bonus for NSW, VIC, SA and QLD residents only. T&Cs apply.
AGL offers a solar feed-in tariff of 5c/kWh on its non-solar plans except in VIC where it's 5.2c/kWh.
AGL sells solar batteries and solar battery and system bundles if you don't have solar yet.
Green energy
Is AGL environmentally friendly?
Green Electricity Guide Rating: 1.2/10
Greenpeace's Green Electricity Guide consider AGL the least green energy provider.
It's Australia's biggest climate polluter and plans to burn coal until 2035 in addition to mining coal.
Despite this, AGL does participate in green initiatives. For example, you can purchase accredited GreenPower on all its plans. This allows AGL to send renewable energy back to the grid on your behalf.
You can choose equal to 20% or 100% of your household electricity consumption from renewable sources at the following rates:
Percentage of GreenPower
Cost
Cost per quarter
20% of GreenPower
$1 per week
$12
100% of GreenPower
4.4 cents per kWh
$55
Ready to sign up with AGL?
If you'd like to sign up to AGL's plans, click the green button. This will take you to AGL's website where you can enter your details and sign up.
Once you've made your request, AGL will take care of everything in the background. The switching process should be done in 2 business days. You'll be connected to power the whole time.
Your website shows that some energy providers charge credit card fees. When I check the individual provider (AGL) I see lots of information about how to pay, but no information about the credit card fee.
Finder
MaiAugust 5, 2019Finder
Hi Numberwoman,
Thank you for contacting Finder.
In most cases, you will be see the payment fees if you will visit the energy provider’s terms and conditions though their website. Looking at AGL’s T&Cs, using a Visa or Mastercard credit card as a mode of payment will incur a processing fee of up to 0.45% (GST incl.).
Hope that helps.
Kind Regards,
Mai
JohnMay 21, 2018
I would like to know the approx cost of an at home refill for a 45kg gas bottle. I have not been able to find unit rates anywhere and therefore comparison is difficult. Basically, all I want is the unit rate for the gas, I do not need bottle hire or exchange bottle charges.
Cheers,
John
Finder
JeniMay 21, 2018Finder
Hi John,
Thank you for getting in touch with finder.
As a friendly reminder, while we do not represent any company we feature on our pages, we can offer you general advice.
Approximately, some energy companies sell 45kg bottles for $96 if paid at time of placing order up to $102. For your other enquiries, you may call AGL at 131245.
I hope this helps.
Have a great day!
Cheers,
Jeni
DianneApril 24, 2018
I appear to not be receiving any frequent flyer points, why when I signed up for them twelve months ago.
ArnoldApril 24, 2018
Hi Dianne,
Thanks for your inquiry.
You may have to check with your credit card provider and have a look at the terms and conditions of the card. Most rewards card has a list of eligible purchases that earn corresponding points. These eligible purchases may vary extensively between providers. It would be best to contact them directly to verify and check if you are eligible to receive points for the payments you have been making. In the meantime, you can check our guide on how to earn points on frequent flyer card.
Hope this information helps
Cheers,
Arnold
WendyOctober 12, 2017
Hi
Due to long holidays , I will move from the current apartment from 07/11/2017.
And when I come back at the end of February of 2018 , I will rent a new locations .
Can you please let me know do I need to cancel my electricity plan ?
Or Can I transfer my plan to a new address when I rent a new apartment ?
Best regards
Finder
HaroldOctober 13, 2017Finder
Hi Wendy,
Thank you for your inquiry.
The ability to transfer your current plan to your supposed new address may vary depending where you live. If the energy supplier offers services there then you should be able to transfer your plan.
I hope this information has helped.
Cheers,
Harold
MaxJuly 13, 2017
Do I still get the 7 cent rebate for power fed back into the grid from my solar panels, the same as I do with Synergy?
LiezlJuly 14, 2017
Hi Max,
Thanks for your question. Just to confirm, you have reached finder, not actually AGL and neither do we represent them.
If you wish to receive a quotation, please fill in your details in the form above and a consultant will work with you to compare range of energy suppliers in your area. Alternatively, you may contact AGL directly to enquire about rebates and concessions available.
Cheers,
Liezl
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Your website shows that some energy providers charge credit card fees. When I check the individual provider (AGL) I see lots of information about how to pay, but no information about the credit card fee.
Hi Numberwoman,
Thank you for contacting Finder.
In most cases, you will be see the payment fees if you will visit the energy provider’s terms and conditions though their website. Looking at AGL’s T&Cs, using a Visa or Mastercard credit card as a mode of payment will incur a processing fee of up to 0.45% (GST incl.).
Hope that helps.
Kind Regards,
Mai
I would like to know the approx cost of an at home refill for a 45kg gas bottle. I have not been able to find unit rates anywhere and therefore comparison is difficult. Basically, all I want is the unit rate for the gas, I do not need bottle hire or exchange bottle charges.
Cheers,
John
Hi John,
Thank you for getting in touch with finder.
As a friendly reminder, while we do not represent any company we feature on our pages, we can offer you general advice.
Approximately, some energy companies sell 45kg bottles for $96 if paid at time of placing order up to $102. For your other enquiries, you may call AGL at 131245.
I hope this helps.
Have a great day!
Cheers,
Jeni
I appear to not be receiving any frequent flyer points, why when I signed up for them twelve months ago.
Hi Dianne,
Thanks for your inquiry.
You may have to check with your credit card provider and have a look at the terms and conditions of the card. Most rewards card has a list of eligible purchases that earn corresponding points. These eligible purchases may vary extensively between providers. It would be best to contact them directly to verify and check if you are eligible to receive points for the payments you have been making. In the meantime, you can check our guide on how to earn points on frequent flyer card.
Hope this information helps
Cheers,
Arnold
Hi
Due to long holidays , I will move from the current apartment from 07/11/2017.
And when I come back at the end of February of 2018 , I will rent a new locations .
Can you please let me know do I need to cancel my electricity plan ?
Or Can I transfer my plan to a new address when I rent a new apartment ?
Best regards
Hi Wendy,
Thank you for your inquiry.
The ability to transfer your current plan to your supposed new address may vary depending where you live. If the energy supplier offers services there then you should be able to transfer your plan.
I hope this information has helped.
Cheers,
Harold
Do I still get the 7 cent rebate for power fed back into the grid from my solar panels, the same as I do with Synergy?
Hi Max,
Thanks for your question. Just to confirm, you have reached finder, not actually AGL and neither do we represent them.
If you wish to receive a quotation, please fill in your details in the form above and a consultant will work with you to compare range of energy suppliers in your area. Alternatively, you may contact AGL directly to enquire about rebates and concessions available.
Cheers,
Liezl