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Real Landlord Insurance Review

A 15% online discount and awards are some of the reasons Real landlord insurance could be good for you.

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Our Verdict

  • Real landlord insurance comes with a 15% online discount. That's as good as other top offers available from providers including Virgin and Budget Direct.
  • It's won several awards for its quality service and value so is good for those who want a competitively priced policy.
  • Its policies come with cover for up to 20 million in legal liability which is more than enough for most, though similar to most other insurers.

Review by our insurance and innovations editor Gary Ross Hunter

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What does Real landlord insurance cover?

Real landlord insurance can cover the property owner's building, contents or both. Here's some of the main insured events it can cover you for:

Real policies are issued by Hollard – one of Australia's biggest insurers. It has a 14-day cooling off period which is slightly lower than industry standards and like all insurers, you'll need to pay an excess when you make a claim.

Real landlord insurance features

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Standard features

Here are some of the main features that Real will cover you for if you make a claim for an insured event such as a fire or storm.

  • Loss of rent
  • Malicious acts and theft by tenants
  • Removal of debris and rebuild costs
  • Damage due to impact
  • Damage caused by sudden escape of liquid e.g. burst pipes
  • Contents outside of the house but on your property e.g. outdoor furniture and BBQs

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Optional add-ons

Real doesn't offer many add-ons compared to some other insurers. You can pay extra for the following:

  • Rent default and legal expenses (may not be available to new customers)
  • Electric motor burnout

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Real's general exclusions are similar to many other insurers. You won't be covered for:

  • Bushfires, storm, rainwater or flood damage that happens within 72 hours of taking out a policy
  • A home that has been unoccupied for more than 60 days
  • Gradual deterioration
  • Damage from vermin, insects, birds and wildlife
  • Earth movements like erosion, landslides and mudslides
  • Actions of the sea
  • Deliberate damage by you or other people invited to your home
  • Tree roots, tree felling or tree lopping

For a full list of exclusions, make sure you read Real's PDS.

Real landlord insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July to December 2020. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers so can potentially get more complaints.

Here's an overview of how Real (which is underwritten by Hollard) did. It includes other brands underwritten by Hollard so keep in mind that the total number of complaints is not necessarily all for Real:

Here are some things we noticed about Real and their underwriter:

  • Hollard resolved a high percentage of its complaints directly with its customers without having to escalate them to AFCA.
  • Hollard has one of the highest number of complaints compared to other similar-sized companies.

Bottom line about Real landlord insurance

Real is good if you want an award winning insurer that's underwritten by one of Australia's biggest providers. However, be aware that it had a lot of complaints for the period we looked at.

If you're not yet ready to buy, you can compare other landlord insurance policies side-by-side here.

FAQs about Real landlord insurance

Real landlord insurance reviews

If you've held or currently hold a Real landlord insurance policy, we'd love to hear from you. Your reviews help other Australians decide if Real is right for them. Some reviews are from a survey commissioned by Finder.

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