Hai Ha Money: Global and domestic payment services
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- Number of Currencies
- 54
- Minimum Transfer Amount
- $10
- Pay By
- Bank transfer, Cash, Credit card, Debit card, PayID
- Fees (Pay by Bank Transfer)
Summary
For safe and reliable international money transfers, consider Hai Ha Money Transfer when you send money overseas.
Hai Ha Money Transfer is a solid choice if you need flexible ways to send money to Southeast Asia, especially Vietnam. With options for cash pickup, home delivery and e-wallet deposits, it offers more than a simple bank-to-bank transfer. Its network of 29 branches and agents across Australia, concentrated in NSW, VIC and QLD, also makes it a good option for those who prefer to deal in cash or get in-person service
However, if your priority is getting the best possible exchange rate, you should look elsewhere. Hai Ha adds a margin to its rates, which can make it more expensive than specialists like Wise that use the mid-market rate. For transfers outside its core Asian corridors, its fees and features are less competitive.
Pros
-
Established Australian company with over 30 years of money-transfer experience
-
Specialises for sending money to Vietnam and Cambodia
Cons
-
Higher costs and weaker exchange rates on popular routes
Details
Product details
| Product Name | Hai Ha International Money Transfers |
| Pay By | Bank transfer, Cash, Credit card, Debit card, PayID |
| Receiving Options | Cash pickup location, Bank account, |
| Customer Service | Phone, Live chat, Email, In person |
| Maximum Transfer Amount | No limit |
| Number of Currencies | 54 |
Hai Ha Money Transfer: Pros and Cons
Pros
- Specialist in transfers to Vietnam with multiple payout options
- Send money online, via a mobile app or in-person at 22 branches
- Fast transfers, with some cash pickups available within an hour
- $0 fee on your first transfer up to $5,000 AUD
Cons
- Exchange rates include a markup, making it more expensive than some rivals
- Online transfers are capped at $30,000 AUD per transaction
- Limited payout options for countries outside of Asia
- A 1.2% surcharge applies to credit and debit card payments
What's new with Hai Ha Money Transfer?
In the last couple of years, Hai Ha has transformed from a primarily branch-based service into a modern digital remittance platform. Key changes include:
- Mobile App: Hai Ha launched a mobile app for iOS and Android in mid-2023, allowing users to send money and check rates on the go. The app has a rating of 4.1 stars from 40 reviews on the Apple App Store.
- Online Platform: You can now send money to over 70 countries through its website, a major expansion from its previous focus on a handful of Asian countries.
- New Payment Methods: PayTo was added more recently as a payment option, alongside existing methods like PayID, bank transfer and card payments.
How much does it cost to send money with Hai Ha?
Hai Ha's fees depend on the destination country and the amount you're sending. For its specialist countries like Vietnam and the Philippines, it uses a tiered fee structure. For other destinations, such as the USA, a flat fee may apply.
It's important to remember that the transfer fee is only part of the cost. Hai Ha also adds a margin to the mid-market exchange rate, which is how it makes a profit on the currency conversion. Always compare the exchange rate you're offered to the current mid-market rate to understand the total cost of your transfer.
Here are some examples of Hai Ha's fees for transfers paid by bank deposit:
Fees for sending to Vietnam
| Transfer amount (AUD) | Fee (AUD) |
|---|---|
| $20 to $200 | $5 |
| $200.01 to $400 | $7 |
Fees for sending to the Philippines
| Transfer amount (AUD) | Fee (AUD) |
|---|---|
| $20 to $100 | $3 |
| $100.01 to $400 | $4 |
| $400.01 and above | $6 |
For some other countries, like the USA, a flat fee of $10 applies to bank deposit transfers. If you're paying by credit or debit card, be aware that a 1.2% surcharge will be added to your transaction total. You may want to investigate if you can transfer money overseas from your credit card without incurring extra fees from your card provider.
How does Hai Ha compare to other services?
While Hai Ha has its strengths, it's not always the cheapest or best option for every transfer. Here's how it stacks up against a couple of popular alternatives:
- Wise. If your main goal is to get the best exchange rate, Wise is a strong competitor. Wise always uses the mid-market exchange rate with no markup and charges a transparent fee that combines a small fixed charge with a percentage of the transfer amount, shown upfront before you commit. This often makes it cheaper than Hai Ha, especially for larger transfers where the exchange rate margin has a bigger impact. However, Wise primarily sends to bank accounts and doesn't offer the cash pickup or home delivery options that Hai Ha does in countries like Vietnam.
- Remitly. If you need to send cash for collection, Remitly is a major global player with a large cash pickup network. Like Hai Ha, it adds a margin to its exchange rates and its fees can vary. The best choice between the two for cash transfers will often depend on the specific amount and destination, so it's worth comparing quotes from both.
How to send money with Hai Ha Money Transfer
You can send money with Hai Ha online, through its mobile app or by visiting one of its 22 branches across NSW, VIC, QLD, SA, WA and NT.
The online and in-app process is the most straightforward:
- Create an account. You'll need to register on the Hai Ha website or in the app with your personal details and provide proof of identity.
- Set up your transfer. Enter the amount you want to send and the destination country.
- Add your recipient's details. Provide their name, address and contact information. Depending on the destination and delivery method, you'll need their bank account details, e-wallet information or the cash pickup location.
- Pay for your transfer. You can pay via bank transfer, PayID, PayTo or credit/debit card (a 1.2% surcharge applies).
- Track your transfer. You will receive a confirmation and can monitor the progress of your funds. It's a good idea to familiarise yourself with the risks of money transfer scams and only send money to people you know and trust.
For transfers larger than $30,000 AUD, you will need to contact Hai Ha directly to arrange the transaction. Learning how to make a large international money transfer can involve extra steps and compliance checks.
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We review money transfer providers for different features to assign them a score out of 10. The higher the score, the more competitive the product.
What other services does Hai Ha offer?
Beyond money transfers, Hai Ha also offers foreign exchange services. You can order over 40 foreign currencies online to collect in-person at one of its branches or a participating Australia Post outlet. Hai Ha advertises these services with no additional fees, but the exchange rate will include a margin over the mid-market rate.
Frequently asked questions
Sources
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