InstaReM is a simple, quick and cost-effective way to send money abroad with low transaction fees.
InstaReM is one of the latest international money transfer providers to enter the market. Since launching in 2015, the company now has a strong customer base of over 30,000 people and is licensed in Australia, Malaysia, Singapore and Hong Kong. InstaReM is solely focused on international money transfers, and customers are able to send money from Australia to 25 countries worldwide, with more to come.
InstaReM offers competitive exchange rates, operates 24 hours a day, seven days a week and boasts same- or next-day payments.
finder.com.au readers will receive $10 off their first transaction with InstaRem by quoting the coupon code FINDERINSTA when signing up. Conditions apply.
|Product Name||Instarem International Money Transfers|
|Min. Transfer Amount||AUD 50|
|Max. Transfer Amount||No limit|
|Transfer Methods||Online, Phone|
Minimum transfer time
|Customer Service||Phone, Chat, Email|
|Available Currencies||AUD, BDT, EUR, GBP, HKD, IDR, INR, LKR, MYR, NPR, PHP, PKR, SGD, THB, USD, VND|
|Online Transfer Fee||0.50%|
|Branch Transfer Fee||0.50%|
|Phone Transfer Fee||0.50%|
|Exchange Rate Updates||Real time|
InstaReM exchange rates
InstaReM offers real-time interbank rates. This is the exchange rate that the banks use when buying and selling currency between each other, and is known as the real exchange rate. Unlike the banks and many other money transfer providers, InstaReM offers its clients the real exchange rate and does not charge any hidden commissions or margins on the exchange rate. Instead, there is one transparent fee of 0.50% of the transaction value charged in AUD.
InstaReM always strives for its rates to be competitive and as close to the interbank rate as possible. You will clearly see InstaReM’s current rates displayed on its website and again when you make a transfer. It is important to be aware that outside of normal business hours, which are Monday to Friday 9:00am to 5:00pm AEST, InstaReM’s rates will not be as close to the interbank rate. This also includes public holidays, so make sure any transfers you make are done during business hours.
InstaReM provides rates based on the live foreign exchange rate, meaning rates will move with the live market conditions. As exchange rates are updated constantly, you can not lock in an exchange rate for a future money transfer.
The following table shows the current exchange rates InstaReM offers with a base currency of AUD$1,000.
|Buy currency||InstaReM rate||Amount received|
The above figures are accurate as of 3.30pm Tuesday 30 May 2017
How much does it cost to transfer money with InstaReM?
InstaReM charges one transparent fee of 0.50% of the transaction value in AUD. There are no other hidden fees.
Minimum transfer amount and available countries
InstaReM allows you to transfer funds from Australia, Hong Kong, Malaysia and Singapore to 25 countries. In Australia, the minimum amount you can transfer is AUD$50 and there is no maximum limit after the first transfer. But for the first transfer maximum amount should not exceed AUD$2500.
There are a few limitations to InstaReM’s service; you can not transfer cash or deposit cash into their account, and they do not accept bank cheques. They also do not allow third party payments, meaning no one else can deposit money into your account to be transferred.
You can only send funds to the following countries:
- Hong Kong
- Sri Lanka
- United Kingdom
- United States
What types of transfers can you carry out with InstaReM?
As InstaReM is a relatively new money transfer service, it only offers one-off transfers and does not offer forward contracts.
The registration and transfer process
Before you can transfer any money overseas you need to register for an account with InstaReM, which is completely free and only takes a few minutes online. Then you can login and submit a transfer request – don’t worry, the platform will walk you through the process.
InstaReM keeps your money in safe hands; your funds are held in accordance with Australian client money rules, meaning it is held in a segregated client account and not with InstaReM’s operating money.
- Step 1: As part of the online registration process you will need to provide your personal details including contact information and residential address.
- Step 2: Next step is to verify your identity, which can be done electronically if you have a valid Australian driver's licence and passport.
- Step 3: Once the above details are submitted, your account should be activated within two hours. You will be notified by InstaReM when this is complete.
- Step 4: When your account is approved, you can log in and make a payment by submitting your payee’s details and transfer amount.
- Step 5: Select POLI transfer as opposed to bank transfer for immediate transfers.
- Step 6: Payment done. You’ll be notified by InstaReM when your payment reaches the payee.
What are the pros and cons of using InstaReM?
- Transparent fee structure
- Competitive exchange rates - InstaReM offers real interbank exchange rates
- 24-hour service 7 days a week
- Fast transfers - typically one business day
- Refer a friend for $20 credit
- Quick and simple registration process
- Small minimum transfer limit of AUD$50
- Maximum transfer limit of only AUD$2,500 for the first transfer
- Does not accept any cash, cheques or third party payments
- Can only transfer from Australia, Hong Kong, Malaysia or Singapore currently
- Transaction fee of 0.50% applies to most Australian transactions
What other products and services does InstaReM offer?
InstaReM focuses on international money transfers for both individuals and businesses. It is committed to making the process of transferring money to contacts overseas more simple, quick and cost-effective. For corporates and SMEs, InstaReM offers MassPay platform that helps them make bulk payments to multiple beneficiaries in multiple currencies through a seamless global payments process.
What’s InstaReM’s refund/dispute handling process?
If there are any issues you will need to contact InstaReM’s Client Services Team via email, live chat or phone. Please note, once the money has been successfully transferred to the payee the transaction can not be cancelled.
Is there a maximum/minimum amount you can transfer?
Yes – the minimum amount is AUD$50 and there is no maximum limit after the first transfer. But for the first transfer maximum amount should not exceed AUD$2500.
Is this service available for small businesses?
Yes, the service is available to individuals and businesses.
Is BPAY available?
No, you can use bank transfer or POLI transfer methods.
How long do transfers take?
Transfers take typically one business say. Once the transfer is sent, it will depend on the receiving bank's processing time.
Is there an app available to conduct transfers?
Yes, a mobile app is available for money transfers out of Australia.
How can you check the balance/progress of transferring your money?
You can check your balance via logging into the online portal. You will see a transfer and completed transfer confirmation in the online portal and via email.
InstaReM is an alternative option to the major banks for transferring money overseas from Australia. As InstaReM is currently not charging any transaction fees or hidden charges, it could be a cost-effective solution to sending money abroad, but be sure to check the current exchange rates on their website before transferring money as these change constantly.