Travel insurance customer satisfaction winner
We asked 1,200+ Australians for their opinions about their travel insurance provider. Tick placed first out of 14 brands. It scored 4.42/5. Some 95% of people surveyed said they would recommend Tick travel insurance. No one scored higher in the value for money category.
NRMA ranked in second place, with an overall score of 4.24/5. 89% of those surveyed said they'd recommend NMRA travel insurance to a friend. NRMA scored highly for customer service and ease of application, but it wasn't as impressive in the value for money category.
nib ranked in third place, gaining an overall score of 4.18/5. 85% of those surveyed would recommend nib travel insurance to a friend. nib scored higher than average for customer service, along with its COVID coverage.
| Brand | Overall satisfaction | Customers who'd recommend |
|---|---|---|
| ★★★★★ 4.42/5 | 95% |
| ★★★★★ 4.24/5 | 89% |
 | ★★★★★ 4.18/5 | 85% |
 | ★★★★★ 4.17/5 | 88% |
 | ★★★★★ 4.17/5 | 90% |
 | ★★★★★ 4.16/5 | 81% |
 | ★★★★★ 4.16/5 | 93% |
 | ★★★★★ 4.16/5 | 91% |
 | ★★★★★ 4.13/5 | 80% |
 | ★★★★★ 4.11/5 | 85% |
 | ★★★★★ 4.10/5 | 84% |
 | ★★★★★ 4.05/5 | 85% |
 | ★★★★★ 4.01/5 | 81% |
To get our customer satisfaction award winners for travel insurance, we asked a total of 1,201 customers how they felt about their current travel insurer. To be eligible for inclusion in the final results, we had to get a minimum of 45 responses for each travel insurer.
We asked each customer to rate the following out of 5:
Respondents were also asked whether they would recommend the brand to a friend. The final score was calculated as an average of all metrics scored.
AAMI and Woolworths were among those not included in the final results because they did not meet our eligibility criteria. Neither provider currently offers travel insurance in Australia. To qualify, policies must be available to buy online.
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