We asked 1,200+ Australians for their opinions about their travel insurance provider. Tick placed first out of 14 brands. It scored 4.42/5. Some 95% of people surveyed said they would recommend Tick travel insurance. No one scored higher in the value for money category.
Travel Insurance Customer Satisfaction Awards 2023
We asked more than 1,200 Australians to rate their travel insurer based on customer service, value for money, benefits and more.
Travel insurance customer satisfaction winner
NRMA ranked in second place, with an overall score of 4.24/5. 89% of those surveyed said they'd recommend NMRA travel insurance to a friend. NRMA scored highly for customer service and ease of application, but it wasn't as impressive in the value for money category.
nib ranked in third place, gaining an overall score of 4.18/5. 85% of those surveyed would recommend nib travel insurance to a friend. nib scored higher than average for customer service, along with its COVID coverage.
Travel insurance customer satisfaction ratings 2023
|Brand||Overall satisfaction||Customers who'd recommend|
Travel insurance customer satisfaction awards methodology
To get our customer satisfaction award winners for travel insurance, we asked a total of 1,201 customers how they felt about their current travel insurer. To be eligible for inclusion in the final results, we had to get a minimum of 45 responses for each travel insurer.
We asked each customer to rate the following out of 5:
- Features and benefits
- Customer service
- Ease of application
- Value for money
- COVID coverage
Respondents were also asked whether they would recommend the brand to a friend. The final score was calculated as an average of all metrics scored.
AAMI and Woolworths were among those not included in the final results because they did not meet our eligibility criteria. Neither provider currently offers travel insurance in Australia. To qualify, policies must be available to buy online.
- 2023 Finder Customer Satisfaction Awards
- Travel insurance methodology
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