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Mobile Provider Customer Satisfaction Awards 2023

We surveyed 700+ Australians to find out which mobile providers stood out for value for money, customer support, features and more.

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By

Mariam Gabaji

Edited by

Jason Loewenthal

Updated

Finder Awards Winner Mobile Provider amaysim

Amaysim logo

amaysim

amaysim scored highly for offering great value for money and customer service compared to other providers, which nudged it straight to the top of our list. This isn't a surprise given it's long established itself by slinging affordable mobile plans to cover all sorts of data needs. You get extra value thanks to additional features such as access to the Optus 4G and 5G networks, unlimited data banking and unlimited international calls on selected plans. Overall, 92% of Aussies said they'd recommend amaysim to others.

Mobile plans methodology

Highly commended

belong logo

Belong

Belong was a close second, falling just a point short to amaysim across some of the main categories including value for money, reliability and overall score. Still, 94% of Aussies would recommend it. This can be due to a few reasons such as having access to Telstra's wholesale network across 4G and 5G, being happy that Belong's plans are 100% carbon neutral and that you won't be charged extra for exceeding your monthly data allowance.

Dodo logo

Dodo

Dodo deserves a mention for coming in third thanks to high scores in the overall and value for money categories. Around 92% of people surveyed said they would recommend Dodo. The provider is known to offer some great discounts across its plans, with solid ongoing pricing too. You're also likely to benefit from its range of customer support options including live chat support.

Mobile provider ratings 2023

BrandOverall satisfactionCustomers who'd recommend
Amaysim logo★★★★★ 4.41/592%
Belong Logo★★★★★ 4.33/594%
Virgin Money insurance★★★★★ 4.23/592%
Coles★★★★★ 4.19/588%
Kogan Internet★★★★★ 4.17/590%
Coles★★★★★ 4.16/583%
Coles★★★★★ 4.15/585%
Coles★★★★★ 4.10/590%
Coles★★★★★ 3.92/577%
Coles★★★★★ 3.86/573%

Why you can trust our awards

expert advice

Expert analysis

Finder worked with leading insights company Dynata to survey over 30,000 Australians across almost 200 categories for our Customer Satisfaction Awards program.

help

They're comprehensive

We asked 758 Australians to rate their mobile provider based on several factors including whether they would recommend it to a friend.

independent

They're independent

Some winners may be partners but this never influences our decisions. All winners are based on a clear methodology and must meet editorial standards.

Mobile plans methodology

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To make sure you get accurate and helpful information, this guide has been edited by Jason Loewenthal as part of our fact-checking process.
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Written by

Editor I Tech and utilities expert

Mariam Gabaji is an editor and tech and utilities expert at Finder with 12+ years of experience as a journalist. She's committed to helping households cut through the industry jargon and save money on their bills. Her expertise is often featured in media including the ABC, Yahoo Finance, 9News, 7News, A Current Affair, The Guardian, SBS and Money Magazine. See full bio

Mariam's expertise
Mariam has written 251 Finder guides across topics including:
  • Energy
  • Mobile
  • Broadband
  • Consumer tech

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