AGL was voted the most loved gas brand, with its availability spanning most states including WA, SA, NSW, VIC and QLD. It's well-known for being a one-stop shop for all utilities including energy, mobile and broadband.
Finder's Customer Satisfaction Awards highlight the gas brands Aussies love and trust most, based on their overall satisfaction and experience.
Our awards are nationally representative as well as broken down by state for NSW, VIC, QLD, SA and WA.
Most Loved Gas - National: AGL
AGL was voted the most loved gas brand, with its availability spanning most states including WA, SA, NSW, VIC and QLD. It's well-known for being a one-stop shop for all utilities including energy, mobile and broadband.
Loved Brand
Origin Energy
Origin Energy was highly commended in this category. Its gas plans are available in NSW, VIC, SA, QLD, WA and the ACT. It's also one of the few providers offering electricity, gas and internet plans in case you're looking to bundle your utilities with the same provider.
Origin Energy
Origin Energy was highly commended in this category. Its gas plans are available in NSW, VIC, SA, QLD, WA and the ACT. It's also one of the few providers offering electricity, gas and internet plans in case you're looking to bundle your utilities with the same provider.
Alinta Energy
Alinta Energy was also a runner-up in this category. It offers gas plans in the four major states: NSW, VIC, QLD and SA. It's a good option if you want Australia-based customer support as well as extra perks such as discounts on experiences and other products through its rewards store.
Alinta Energy
Alinta Energy was also a runner-up in this category. It offers gas plans in the four major states: NSW, VIC, QLD and SA. It's a good option if you want Australia-based customer support as well as extra perks such as discounts on experiences and other products through its rewards store.
Most Loved Gas - WA: ENGIE (previously Simply Energy)
ENGIE (previously Simply Energy) took out the award as WA's most loved gas provider this year. It scored 4.1 out of 5.
ENGIE (previously Simply Energy) took out the award as WA's most loved gas provider this year. It scored 4.1 out of 5.
Loved Brand
AGL
AGL was highly commended in this category, with customers giving it a score of 3.97out of 5.
AGL
AGL was highly commended in this category, with customers giving it a score of 3.97out of 5.
Kleenheat
Kleenheat came in as highly commended, with a score of 3.96 out of 5.
Kleenheat
Kleenheat came in as highly commended, with a score of 3.96 out of 5.
Top Value Gas - WA: Kleenheat
Kleenheat claimed the award for offering the best value gas plans in WA. It earned a strong 4.03 out of 5 from customers.
Kleenheat claimed the award for offering the best value gas plans in WA. It earned a strong 4.03 out of 5 from customers.
Value
AGL
AGL was recognised as a runner-up for value, with a score of 4 out of 5 - just shy of first place.
AGL
AGL was recognised as a runner-up for value, with a score of 4 out of 5 - just shy of first place.
Origin Energy
Origin Energy rounded out the top performers for value in WA, earning 3.9 out of 5.
Origin Energy
Origin Energy rounded out the top performers for value in WA, earning 3.9 out of 5.
Most Reliable Gas - WA: Kleenheat
Kleenheat was voted WA's most reliable gas provider, with customers rating it 4.3 out of 5 for reliability.
Kleenheat was voted WA's most reliable gas provider, with customers rating it 4.3 out of 5 for reliability.
Reliable
ENGIE (previously Simply Energy)
ENGIE (previously Simply Energy) was named runner-up for reliability, scoring 4.24 out of 5.
ENGIE (previously Simply Energy)
ENGIE (previously Simply Energy) was named runner-up for reliability, scoring 4.24 out of 5.
Alinta Energy
Alinta Energy was also highly commended in this category, with a reliability score of 4.16 out of 5.
Alinta Energy
Alinta Energy was also highly commended in this category, with a reliability score of 4.16 out of 5.
Most Trusted Gas - WA: Kleenheat
Kleenheat took out the award for most trusted gas provider in WA, scoring 4.1 out of 5.
Kleenheat took out the award for most trusted gas provider in WA, scoring 4.1 out of 5.
Trusted Brand
AGL
AGL came in as highly commended, with customers giving it 4 out of 5.
AGL
AGL came in as highly commended, with customers giving it 4 out of 5.
Alinta Energy
Alinta Energy was also highly commended, just shy of AGL with a trust score of 3.98 out of 5.
Alinta Energy
Alinta Energy was also highly commended, just shy of AGL with a trust score of 3.98 out of 5.
Legendary Service Gas - WA: Kleenheat
Kleenheat claimed top honours for customer service, earning 4.1 out of 5 from WA customers.
Kleenheat claimed top honours for customer service, earning 4.1 out of 5 from WA customers.
Quality Service
AGL
AGL was recognised as a runner-up for quality service, with a score of 4 out of 5.
AGL
AGL was recognised as a runner-up for quality service, with a score of 4 out of 5.
Alinta Energy
Alinta Energy was also highly commended in this category, receiving 3.98 out of 5 for customer service.
Alinta Energy
Alinta Energy was also highly commended in this category, receiving 3.98 out of 5 for customer service.
Most Recommended Gas - WA: Kleenheat
Kleenheat was WA's most recommended gas provider, with 90% of customers saying they'd recommend it.
Kleenheat was WA's most recommended gas provider, with 90% of customers saying they'd recommend it.
Recommended Brand
AGL
AGL earned runner-up status here, with 88% of customers willing to recommend the brand.
AGL
AGL earned runner-up status here, with 88% of customers willing to recommend the brand.
Alinta Energy
Alinta Energy was also recognised, with 86% of customers saying they'd recommend it.
Alinta Energy
Alinta Energy was also recognised, with 86% of customers saying they'd recommend it.
Most Loved Gas - QLD: Alinta Energy
Alinta Energy took out this year's award as QLD's most loved gas provider, recognised for its dependable service and overall customer satisfaction.
Alinta Energy took out this year's award as QLD's most loved gas provider, recognised for its dependable service and overall customer satisfaction.
Loved Brand
AGL Energy
AGL closed out the category with a highly commended spot, earning strong scores for reliability, value and service.
AGL Energy
AGL closed out the category with a highly commended spot, earning strong scores for reliability, value and service.
Top Value Gas - QLD: Alinta Energy
Alinta Energy was rated QLD's best value gas provider this year. You can easily manage your account with its app and access rewards shop discounts.
Alinta Energy was rated QLD's best value gas provider this year. You can easily manage your account with its app and access rewards shop discounts.
Value
AGL Energy
AGL was also recognised for delivering value. It also offers an app, live chat support and access to rewards store discounts.
AGL Energy
AGL was also recognised for delivering value. It also offers an app, live chat support and access to rewards store discounts.
Most Reliable Gas - QLD: AGL Energy
AGL was voted the most reliable gas provider in QLD, with customers rating it 4.1 out of 5.
AGL was voted the most reliable gas provider in QLD, with customers rating it 4.1 out of 5.
Reliable
Origin Energy
Origin Energy came in as runner-up in this category, earning a reliability score of 4 out of 5.
Origin Energy
Origin Energy came in as runner-up in this category, earning a reliability score of 4 out of 5.
Most Trusted Gas - QLD: AGL Energy
AGL claimed another top spot, this time as Queensland's most trusted gas provider.
AGL claimed another top spot, this time as Queensland's most trusted gas provider.
Trusted Brand
Origin Energy
Origin Energy was also highly commended in this category, with customers giving it 3.7 out of 5.
Origin Energy
Origin Energy was also highly commended in this category, with customers giving it 3.7 out of 5.
Legendary Service Gas - QLD: AGL Energy
AGL Energy took out the award for legendary service. It offers phone support and live chat support via its website or app.
AGL Energy took out the award for legendary service. It offers phone support and live chat support via its website or app.
Quality Service
Origin Energy
Origin Energy was named runner-up for quality service, earning a score of 3.7 out of 5.
Origin Energy
Origin Energy was named runner-up for quality service, earning a score of 3.7 out of 5.
Most Recommended Gas - QLD: AGL Energy
AGL was QLD's most recommended gas brand in 2025, with 83% of its customers saying they would recommend the provider.
AGL was QLD's most recommended gas brand in 2025, with 83% of its customers saying they would recommend the provider.
Recommended Brand
Alinta Energy
Alinta Energy followed closely behind, with 79% of its customers happy to recommend it.
Alinta Energy
Alinta Energy followed closely behind, with 79% of its customers happy to recommend it.
Most Loved Gas - SA: EnergyAustralia
EnergyAustralia took out this year's award as SA's most loved gas provider. Customers rated it 3.72 out of 5.
EnergyAustralia took out this year's award as SA's most loved gas provider. Customers rated it 3.72 out of 5.
Loved Brand
AGL Energy
AGL was highly commended in this category, with customers giving it a score of 3.7 out of 5.
AGL Energy
AGL was highly commended in this category, with customers giving it a score of 3.7 out of 5.
Origin Energy
Origin Energy secured its place as highly commended, scoring 3.6 out of 5 from its customers in SA.
Origin Energy
Origin Energy secured its place as highly commended, scoring 3.6 out of 5 from its customers in SA.
Top Value Gas - SA: EnergyAustralia
EnergyAustralia claimed the award for best value gas plans in SA. It offers an app to manage your plan and online support 24/7.
EnergyAustralia claimed the award for best value gas plans in SA. It offers an app to manage your plan and online support 24/7.
Value
Origin Energy
Origin Energy was runner-up in this category, with a score of 3.6 out of 5.
Origin Energy
Origin Energy was runner-up in this category, with a score of 3.6 out of 5.
AGL Energy
AGL secured a spot in the category as highly commended, with a value score of 3.5 out of 5.
AGL Energy
AGL secured a spot in the category as highly commended, with a value score of 3.5 out of 5.
Most Reliable Gas - SA: EnergyAustralia
EnergyAustralia was named SA's most reliable gas provider, with customers rating it 4 out of 5 for reliability.
EnergyAustralia was named SA's most reliable gas provider, with customers rating it 4 out of 5 for reliability.
Reliable
Origin Energy
Origin Energy took runner-up status with a reliability score of 3.99 out of 5.
Origin Energy
Origin Energy took runner-up status with a reliability score of 3.99 out of 5.
AGL Energy
AGL was also highly commended, with a reliability score of 3.95 out of 5.
AGL Energy
AGL was also highly commended, with a reliability score of 3.95 out of 5.
Most Trusted Gas - SA: EnergyAustralia
EnergyAustralia took out the award for most trusted gas provider in SA, marking its fourth win so far.
EnergyAustralia took out the award for most trusted gas provider in SA, marking its fourth win so far.
Trusted Brand
AGL Energy
AGL was a runner-up for trust, with customers giving it 3.72 out of 5.
AGL Energy
AGL was a runner-up for trust, with customers giving it 3.72 out of 5.
Origin Energy
Origin Energy was also highly commended, scoring 3.69 out of 5 for trust.
Origin Energy
Origin Energy was also highly commended, scoring 3.69 out of 5 for trust.
Legendary Service Gas - SA: EnergyAustralia
EnergyAustralia claimed top honours for customer service, earning 3.9 out of 5 from SA customers.
EnergyAustralia claimed top honours for customer service, earning 3.9 out of 5 from SA customers.
Quality Service
Origin Energy
Origin Energy was runner-up with a customer service score of 3.75 out of 5.
Origin Energy
Origin Energy was runner-up with a customer service score of 3.75 out of 5.
AGL Energy
AGL was also highly commended in this category, scoring 3.72 out of 5.
AGL Energy
AGL was also highly commended in this category, scoring 3.72 out of 5.
Most Recommended Gas - SA: Origin Energy
Origin Energy was voted SA's most recommended gas provider, with 78% of customers saying they'd recommend it.
Origin Energy was voted SA's most recommended gas provider, with 78% of customers saying they'd recommend it.
Recommended Brand
Alinta Energy
Alinta Energy was highly commended, with 75.5% of customers recommending the brand.
Alinta Energy
Alinta Energy was highly commended, with 75.5% of customers recommending the brand.
AGL Energy
AGL was also recognised in this category, with 74.7% of customers willing to recommend it.
AGL Energy
AGL was also recognised in this category, with 74.7% of customers willing to recommend it.
Most Loved Gas - NSW: Red Energy
Red Energy took out the award as NSW's most loved gas provider this year. It earned an impressive 4.2 out of 5 for customer satisfaction.
Red Energy took out the award as NSW's most loved gas provider this year. It earned an impressive 4.2 out of 5 for customer satisfaction.
Loved Brand
EnergyAustralia
EnergyAustralia was highly commended in this category, with customers giving it a solid 3.9 out of 5.
EnergyAustralia
EnergyAustralia was highly commended in this category, with customers giving it a solid 3.9 out of 5.
Origin Energy
Origin Energy was also recognised, scoring 3.8 out of 5 from customers in the state.
Origin Energy
Origin Energy was also recognised, scoring 3.8 out of 5 from customers in the state.
Top Value Gas - NSW: Red Energy
Red Energy claimed the award for offering the best value gas plans in NSW. It earned a strong 4.1 out of 5 from customers.
Red Energy claimed the award for offering the best value gas plans in NSW. It earned a strong 4.1 out of 5 from customers.
Value
EnergyAustralia
EnergyAustralia was highly commended as a runner-up for value, with a score of 3.84 out of 5.
EnergyAustralia
EnergyAustralia was highly commended as a runner-up for value, with a score of 3.84 out of 5.
Origin Energy
Origin Energy rounded out the top performers for value, earning 3.8 out of 5.
Origin Energy
Origin Energy rounded out the top performers for value, earning 3.8 out of 5.
Most Reliable Gas - NSW: Red Energy
Red Energy was voted NSW's most reliable gas provider, with customers rating it a solid 4.4 out of 5 for reliability.
Red Energy was voted NSW's most reliable gas provider, with customers rating it a solid 4.4 out of 5 for reliability.
Reliable
EnergyAustralia
EnergyAustralia was named runner-up for reliability, scoring 4.2 out of 5.
EnergyAustralia
EnergyAustralia was named runner-up for reliability, scoring 4.2 out of 5.
Origin Energy
Origin Energy was also highly commended in this category, with a reliability score of 4.1 out of 5.
Origin Energy
Origin Energy was also highly commended in this category, with a reliability score of 4.1 out of 5.
Most Trusted Gas - NSW: Red Energy
Red Energy took out the award for most trusted gas provider in NSW, with customers giving it a trust score of 4.2 out of 5.
Red Energy took out the award for most trusted gas provider in NSW, with customers giving it a trust score of 4.2 out of 5.
Trusted Brand
EnergyAustralia
EnergyAustralia was highly commended in the trust category, earning a 4 out of 5.
EnergyAustralia
EnergyAustralia was highly commended in the trust category, earning a 4 out of 5.
Origin Energy
Origin Energy secured a spot as highly commended, scoring 3.9 out of 5 in the trust category.
Origin Energy
Origin Energy secured a spot as highly commended, scoring 3.9 out of 5 in the trust category.
Legendary Service Gas - NSW: Red Energy
Red Energy claimed another win, securing top honours for customer service with a score of 4.2 out of 5.
Red Energy claimed another win, securing top honours for customer service with a score of 4.2 out of 5.
Quality Service
Origin Energy
Origin Energy was highly commended in this category, receiving 4 out of 5.
Origin Energy
Origin Energy was highly commended in this category, receiving 4 out of 5.
EnergyAustralia
EnergyAustralia was also recognised for its service, with a customer score of 3.9 out of 5.
EnergyAustralia
EnergyAustralia was also recognised for its service, with a customer score of 3.9 out of 5.
Most Recommended Gas - NSW: Red Energy
Red Energy was NSW's most recommended gas provider, with 87% of customers saying they'd recommend it.
Red Energy was NSW's most recommended gas provider, with 87% of customers saying they'd recommend it.
Recommended Brand
Origin Energy
Origin Energy was highly commended, with 86% of customers saying they'd recommend the brand.
Origin Energy
Origin Energy was highly commended, with 86% of customers saying they'd recommend the brand.
EnergyAustralia
EnergyAustralia closed out the category as highly commended, with 84% of customers saying they'd recommend it.
EnergyAustralia
EnergyAustralia closed out the category as highly commended, with 84% of customers saying they'd recommend it.
Most Loved Gas - VIC: Red Energy
Red Energy took out the award as VIC's most loved gas provider this year. It scored a 3.78 out of 5.
Red Energy took out the award as VIC's most loved gas provider this year. It scored a 3.78 out of 5.
Loved Brand
Lumo Energy
Lumo Energy was highly commended in this category, with customers giving it a score of 3.73 out of 5 for overall satisfaction.
Lumo Energy
Lumo Energy was highly commended in this category, with customers giving it a score of 3.73 out of 5 for overall satisfaction.
AGL Energy
AGL secured its spot as highly commended, making it another popular choice among gas customers in VIC. It scored 3.69 out of 5.
AGL Energy
AGL secured its spot as highly commended, making it another popular choice among gas customers in VIC. It scored 3.69 out of 5.
Top Value Gas - VIC: Lumo Energy
Lumo Energy claimed the top spot for offering the best value gas plans in VIC based on strong customer scores in this category.
Lumo Energy claimed the top spot for offering the best value gas plans in VIC based on strong customer scores in this category.
Value
Red Energy
Red Energy was recognised as a runner-up for value, earning a score of 3.73 out of 5.
Red Energy
Red Energy was recognised as a runner-up for value, earning a score of 3.73 out of 5.
AGL Energy
AGL rounded out the top value performers, with a score of 3.67 out of 5.
AGL Energy
AGL rounded out the top value performers, with a score of 3.67 out of 5.
Most Reliable Gas - VIC: Red Energy
Red Energy was voted VIC's most reliable gas provider, impressing customers with a reliability score of 4.2 out of 5.
Red Energy was voted VIC's most reliable gas provider, impressing customers with a reliability score of 4.2 out of 5.
Reliable
AGL Energy
AGL Energy was highly commended, earning 4.1 out of 5 for reliability.
AGL Energy
AGL Energy was highly commended, earning 4.1 out of 5 for reliability.
Lumo Energy
Lumo Energy also came in as highly commended, with a reliability score of 4 out of 5.
Lumo Energy
Lumo Energy also came in as highly commended, with a reliability score of 4 out of 5.
Most Trusted Gas - VIC: Red Energy
Red Energy claimed the award for VIC's most trusted gas provider. It's the only energy provider offering customers the option to earn Qantas Points.
Red Energy claimed the award for VIC's most trusted gas provider. It's the only energy provider offering customers the option to earn Qantas Points.
Trusted Brand
AGL Energy
AGL was recognised as a runner-up, with a trust score of 3.79 out of 5.
AGL Energy
AGL was recognised as a runner-up, with a trust score of 3.79 out of 5.
Lumo Energy
Lumo Energy also earns high commendation, scoring 3.78 out of 5 in the category.
Lumo Energy
Lumo Energy also earns high commendation, scoring 3.78 out of 5 in the category.
Legendary Service Gas - VIC: Red Energy
Red Energy claimed top honours for legendary service, with a customer service score of 4 out of 5. It prides itself on offering Australia-based customer support.
Red Energy claimed top honours for legendary service, with a customer service score of 4 out of 5. It prides itself on offering Australia-based customer support.
Quality Service
AGL Energy
AGL was highly commended, scoring 3.8 out of 5 for service quality.
AGL Energy
AGL was highly commended, scoring 3.8 out of 5 for service quality.
Lumo Energy
Lumo Energy also secured a place as highly commended, also garnering a score of 3.8 out of 5.
Lumo Energy
Lumo Energy also secured a place as highly commended, also garnering a score of 3.8 out of 5.
Most Recommended Gas - VIC: EnergyAustralia
EnergyAustralia took out the award as VIC's most recommended gas provider, with 84% of customers saying they'd recommend it to others.
EnergyAustralia took out the award as VIC's most recommended gas provider, with 84% of customers saying they'd recommend it to others.
Recommended Brand
Red Energy
Red Energy was highly commended in this category, with 81% of customers happy to recommend the brand.
Red Energy
Red Energy was highly commended in this category, with 81% of customers happy to recommend the brand.
AGL Energy
AGL Energy also earned a highly commended spot, with 80% of customers willing to recommend it.
AGL Energy
AGL Energy also earned a highly commended spot, with 80% of customers willing to recommend it.
How we picked our Customer Satisfaction Awards
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.
Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
- if they would recommend this brand to a friend.
- how they would rate each brand on a scale between 1 and 5 in terms of several metrics that varied by category, including: brand love, customer service, trust, reliability, features, value, and any factors unique to each product category (for example, 'rewards programs' for retailers).
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Read our Advertiser Disclosure.
Meet our experts
Graham Cooke, Head of consumer research
Graham Cooke is Finder’s Head of Consumer Research, leading the team responsible for gathering and analysing data on everything from consumer spending and saving habits to how different financial products perform in the real world.
Mariam Gabaji, Editor, utilities
Mariam is Finder's utilities expert. She's responsible for reviewing the criteria we use to determine award winners across each category.
Chris Jager, Senior editor, Finder Shopping
Chris is the lead editor at Finder Shopping. He has been writing about consumer issues for 15 years.
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