Crypto.com review
- Regulator registration
- AUSTRAC
ASIC
FinCEN
FINTRAC
FCA-registered - Supported assets
- 441
- Fiat currencies
- 11
Our verdict
An all-in-one platform catering to both beginners and experienced users, with loads of features backed by strong security measures.
Crypto.com is a good choice for both beginner and experienced cryptocurrency investors, thanks to its wide range of products.
There are two main platforms. The crypto.com app is targeted to beginners and aims to be an all-in-one crypto app that includes useful features like earning, payments and price alerts. You can easily purchase crypto using a credit or debit card, or deposit AUD using PayID and bank transfer.
The desktop exchange is targeted at traders and offers relatively low fees, although depositing fiat on and off the platform can be costly and is only done in USD.
There is also a curated NFT marketplace which offers bespoke digital collections.
Unfortunately Crypto.com customer service can be difficult and response times are highly variable.
Pros
-
Crypto Baskets. Diversify your portfolio quickly and easily by purchasing a bundle of different coins in one transaction.
-
Security. The 24-hour Withdrawal Lock is a toggleable security feature in settings that disables withdrawals to newly whitelisted addresses for 24 hours.
-
Trading Bots: TWAP (Time-Weighted Average Price) is available as an automated trading bot within the app to help users execute large orders with minimal price impact.
-
Crypto.com Verify. A specialised tool within the app/website that allows users to verify if a representative contacting them via call or message is actually from Crypto.com.
-
Crypto.com Visa Card rewards. This is integrated into the "Level Up" system, featuring a "Private" tier (including the former Obsidian tier) offering up to 8% back in CRO on everyday spending, for users who meet the highest staking requirement.
-
University and Rewards: The "Missions" centre allows users to complete "University" learning modules to earn Diamonds, which can be redeemed for Mystery Boxes containing CRO or other rewards.
Cons
-
CRO rewards may change. The benefits provided through a Crypto.com debit card are subject to change. In June 2022, rewards were significantly reduced, which upset many users as you are required to purchase and hold a portion of CRO tokens to access the benefits.
-
Customer service. Though Crypto.com offers multiple ways to get in touch with support staff, many customers have complained on Trustpilot that the platform’s customer support staff weren’t very helpful.
-
Withdrawal fees. Crypto.com fees are considered competitive on their professional exchange, but can be high and less transparent on the mobile app.
-
App fees. Fees on the app are not clearly listed until a purchase is made. Social media users have reported that they suspect a spread – similar to a hidden fee – is charged when buying and selling on the app.
Details
Product details
| Product Name | Crypto.com App |
| Fiat Currencies | USD, EUR, GBP, COP, CHF, HKD, SGD, AUD, CAD, KRW, SEK, CNY, TRY, RON, JPY, NOK, MYR, BRL, DKK, ZAR, BGN, THB, INR, TWD, PHP, IDR, MOP, MDL, SAR, MXN, CLP |
| Cryptocurrencies | BTC, ETH, XRP, DAI, EOS, BNB LTC, ADA, CRO, UNI & 432 more |
| Deposit Methods |
Bank transfer Credit card Cryptocurrency Debit card |
| Trading Fee | Maker: 0.25%Taker: 0.50% |
| Deposit Fees |
PayID: $0 Cryptocurrency: $0 Apply Pay: 2% Credit Card: 2% Debit card: 1% |
| Withdrawal Fees | Fees vary |
What do Australians think of Crypto.com cryptocurrency trading platform?
- 3.9/5 overall for Customer Satisfaction - higher than the average of 3.89
- 3.98/5 for Trust - lower than the average of 4.2
- 3.82/5 for Customer Service - higher than the average of 3.78
Based on Crypto.com cryptocurrency trading platform scores in Finder's 2024 & 2025 Customer Satisfaction Awards.
About Crypto.com
Launched in 2016, Crypto.com has become one of the largest cryptocurrency exchanges in the world, with over 150 million users by 2025.
Starting as a crypto-only exchange, Crypto.com has evolved into a more comprehensive platform, offering crypto payments, borrowing and lending services, a non-custodial wallet, the Crypto.org blockchain with native CRO and an NFT marketplace.
To be at the forefront of mainstream adoption, the platform has invested millions in marketing, including negotiating deals with globally recognised sporting organisations and celebrities.
The exchange is headquartered in Singapore and operates a local office in Melbourne.
Crypto.com supported assets
Crypto.com supports over 440 cryptocurrencies, but some notable assets are missing. Namely, TRON, Lido Staked Ether and LEO Token, which are in the top 20 cryptos by market cap. In total, 16 of the top 20 cryptos are available on Crypto.com.
Popular assets on Crypto.comCrypto.com fees review
Crypto.com charges a 1% fee for debit card deposits, 2% fee for credit card deposits and a 2% fee for apply pay deposits. Cryptocurrency and PayID deposits are free for folks in Australia.
Deposit and withdrawal fees
| Transaction type | Fee |
|---|---|
| Deposit funds | PayID: $0 Cryptocurrency: $0 Apply Pay: 2% Credit Card: 2% Debit card: 1% |
| Withdraw funds | Fees vary |
Crypto.com uses a maker taker fee structure for spot market trading. Instant purchases incur a separate fee.
| Type | Fee |
|---|---|
| Maker | 0.25% |
| Taker | 0.50% |
Maker fee explained. A maker fee is the fee charged when you propose an order for other traders to take. In other words, this fee is charged when you place a limit order to sell an asset, but that order is not filled immediately.
Taker fee explained. A taker fee is a fee charged when a buy order is matched immediately with a sell order on the books. This is the fee charged when you place a market buy order.
Crypto.com deposit methods
- Bank transfer
- Credit card
- Cryptocurrency
- Debit card
How to sign up on Crypto.com
Before you can get started trading on Crypto.com, you'll have to go through a Know Your Customer (KYC) verification process (which usually involves proof of identification).
- Get started
Visit Crypto.com's site. After selecting the Get Started button, fill in the create account form. - Set up payment
Before you can start trading, you have to add your bank account to your Crypto.com account. There are several options to choose from, so choose the option most compatible. - Provide identification
Before you can make withdrawals and increase your transaction limits, you must submit proof of address and some additional identification. Use either a passport or a driver's license for this. - Start trading
After all that is processed, you're ready to trade on Crypto.com.
About the Crypto.com app
| App store | Rating | Total reviews |
|---|---|---|
| Google Play | 4.5 stars | 496k reviews with 10m downloads |
| Apple Store | 4.6 stars | 13k reviews |
Is Crypto.com safe?
Past hacks. In January 2022 approximately $35 million was stolen from 483 users. This was due to an issue with the two-factor authentication (2FA) protection on individual accounts.
Crypto.com claims that all affected users were fully reimbursed.
In response Crypto.com established a Worldwide Account Protection Program (WAPP) which is intended to reimburse any victims of future hacks for up to USD$250,000. Furthermore, new protections were introduced to the app that include a 24 hour window to cancel any withdrawals to new addresses.
Regulation. Crypto.com holds an Australian Financial Services Licence (No. 467462) which allows it to provide financial services, including the Crypto.com debit card.
Security features. Crypto.com has an extensive range of security features that are either enabled by default on accounts or can be switched on for added security. For example, app users must use a passcode and may enable two-factor authentication (2FA) for added security. Cryptocurrency withdrawal addresses must be authorised from the email address you signed up with before a withdrawal can be made. You can enable additional security features like Trusted Device Management, a 24-hour address lock for new whitelisted addresses, and anti-phishing codes for emails.
Keeping your crypto secure
All centralised exchanges, including Crypto.com, are vulnerable to counterparty risks like hacking, theft and insolvency. Using a self-custodial or hardware wallet is widely accepted as the best way to improve the security of your funds. We've shared some of our top picks below.
Ledger Nano X Wallet |
Trezor Model T Wallet |
SafePal S1 Wallet |
 |
 |
 |
|
|
|
|
|
|
|
|
|
Supported assets 5,500+ |
Supported assets 1,000+ |
Supported assets 30,000+ |
|
Price (USD) $149 |
Price (USD) $129 |
Price (USD) $49.99 |
See more of the best crypto wallets
Crypto.com customer support
Crypto.com offers several methods for customer support. These include a 24/7 live web chat, an email ticketing system, a customer service number for card users, a detailed help center and social media platforms.
Although several methods are available, there are many negative reviews regarding these services. Poor reviews state it being hard to get fast customer support and that answers are unhelpful. Carefully read reviews to get an idea of other consumers’ issues and make an informed decision.
How to reach Crypto.com customer support
- Live chat
Alternatives to Crypto.com
Compare other products
We currently don't have that product, but here are others to consider:
How we picked theseCrypto.com Level Up
Crypto.com recently launched its new Level Up program that offers cashback rewards, airport lounge access, zero fee trading and yield of up to 5% on your idle cash (feature coming soon). It offers 4 different tiers with different monthly subscription fees with up to 6% p.a. in rewards for the highest tier.
Sources
James Finder
Journalist
Hi there, looking for more information? Ask us a question.
You are about to post a question on finder.com.au:
- Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
- finder.com.au is a financial comparison and information service, not a bank or product provider
- We cannot provide you with personal advice or recommendations
- Your answer might already be waiting – check previous questions below to see if yours has already been asked
Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms Of Service and Finder Group Privacy & Cookies Policy.
This site is protected by reCAPTCHA and the Privacy Policy and Terms of Service apply.
Sarah Megginson Finder
May 17, 2024
Hi Rish,
While we’re not licenced to provide advice, it does sound very likely to be a scam if they’re asking you to deposit money in order to unlock any returns. We would recommend you proceed with extreme caution.
Rish
May 15, 2024
I invested money in https://www.slk-market.cc/ now my wallet balance is 1.6M.now they say to deposit 8laks as security deposit to withdraw the money to my account.Is this a scam?