Review: Crypto.com cryptocurrency app and exchange
Buy, sell, trade and access a wide range of services including loans, returns on deposits, a Crypto.com Visa card and more with this complete crypto platform.
- Great as a complete all-in-one cryptocurrency platform.
- Not so great for self-custody of funds.
|Product Name||Crypto.com App|
|Fiat Currencies||USD, AUD, CAD, CHF, EUR, GBP, NZD, SGD, JPY, ZAR & 9+ more|
|Cryptocurrencies||BTC, ETH, XRP, BCH, EOS, XLM, LTC, ADA, LUNA, LUNC & 250+ more|
|Withdrawal Fees||Cryptocurrency: Fees vary|
Overview of Crypto.com
Launched in 2016, Crypto.com has become one of the largest cryptocurrency exchanges in the world, with over 10 million active users. Starting as a crypto-only exchange, Crypto.com has evolved into a more comprehensive platform, offering crypto payments, borrowing and lending services, a non-custodial wallet, the Crypto.org blockchain with native CRO and an NFT marketplace. To be at the forefront of mainstream adoption, the platform has invested millions in marketing, including negotiating deals with globally recognised sporting organisations and celebrities. The exchange is headquartered in Hong Kong but is accessible all around the world.
- If this is your first exchange: Crypto.com has several payment options for acquiring your first cryptocurrency assets. While initially overwhelming, the sleek and friendly user interface is easy to navigate even for inexperienced cryptocurrency investors.
- If you're switching exchanges: Crypto.com may provide a great all-in-one alternative that allows you to put your cryptocurrency assets to work or convert them into real spending power. All of this comes at a highly affordable rate, but it may come at the cost of good customer service.
Pros and cons of Crypto.com
- Wide range of features including lending, borrowing, crypto debit cards and staking
- Security is a top priority and there is a US$750 million insurance fund
- Clean and friendly user interface
- Customer service is rated poorly
- Support for certain cryptocurrency assets can be geographically restricted
- Withdrawal fees from exchange can be high
- Suffered a major hack and loss of user funds in early 2022
Verdict: Is Crypto.com any good?
Crypto.com is a good choice for both inexperienced and experienced cryptocurrency investors. It caters to those who are looking for a platform that supports a wide range of cryptocurrencies and features. The exchange or app may be overwhelming initially, but the user interface is easy to understand, and many features are available globally and at an affordable price. The fees for trading are competitive, though can be high when withdrawing to an external wallet from the exchange. There is a detailed knowledge base available on how features work, and there is Crypto.com university to teach information about various assets. The company has prioritised security, marketing and design, but there is evidence to suggest that the customer service experience is lacking.
Crypto.com ecosystem overview
The Crypto.com ecosystem is divided between the Crypto.com mobile app and the Crypto.com exchange (which has both web and app versions). The app offers access to all of the basic features required by new investors, while the exchange provides additional functionality for those looking to trade short-term price movements or put their cryptocurrency assets to work with staking or decentralised finance (DeFi) farming.
The Crypto.com app hosts all of the features to get a user started with cryptocurrencies. Users can purchase cryptocurrencies directly using either a bank transfer or credit card. Alternatively, users can store fiat currency within the app's fiat wallet that can then be used to make purchases at any time. In addition, for any user that acquires a Crypto.com Visa Card, all of the card details can be managed directly from within the app. Any cryptocurrencies held within the app can then be transferred to the exchange at no cost, and vice versa.
The Crypto.com exchange is where advanced trading is available. These trading features are for those looking to take full advantage of their cryptocurrency assets and short-term cryptocurrency market movements. Through the exchange, users are able to access both margin and derivative products, including futures and perpetual contracts. Alternatively, if users wish to put their digital assets to work, DeFi and staking products are available. These offer a range of interest-earning opportunities. Finally, if investors are nervous about leaving cryptocurrency assets in the custody of the app or exchange, Crypto.com offers a non-custodial wallet service that provides full private key control called DeFi Wallet.
Crypto.com NFT platform
The most recent addition to the Crypto.com exchange is the Crypto.com non-fungible token (NFT) marketplace. Built on the crypto.org blockchain, the marketplace is offered as a standalone application. It hosts a range of NFT categories including art, sports, games, music and even NFTs owned by celebrities.
Crypto.com as a company developed and launched a native blockchain protocol called the Crypto.org Chain. The Crypto.org Chain is an open-source blockchain that facilitates elements of the Crypto.com exchange ecosystem and is capable of hosting other payment, DeFi or NFT applications.
The blockchain was developed using the Cosmos Software Development Kit (SDK) and uses Tendermint Core's consensus engine. By utilising a proof-of-stake (PoS) consensus mechanism, the blockchain remains scalable and secure.
Alongside the main Crypto.org blockchain, Crypto.com has also developed an Ethereum Virtual Machine (EVM) sidechain known as Cronos. The sidechain was built using Ethermint and offers smart contract functionality. It was developed so that decentralised applications could be transferred across from other blockchains into the Crypto.org blockchain ecosystem.
What to know about Crypto.com
Crypto.com offers an expansive ecosystem for cryptocurrency investors. Most users will not need to look elsewhere with the variety of features on offer, and rates are extremely competitive. Due to the numerous payment and earning options provided, Crypto.com operates as a crypto bank rather than solely as a cryptocurrency exchange.
It is worth noting that the company has received quite a few negative reviews regarding customer support, though the 2 most common rankings are 1 out of 5 and 5 out of 5. Be sure to read the reviews rather than just looking at the rating for any exchange reviews to find out if the issues may affect you.
|Transferring money or assets|
|Fees and costs|
|Ease of use|
|Staking / earn rating?|
|Trustworthiness / security|
Crypto.com supports over 100 different cryptocurrency assets. Below, Finder has listed 20 cryptocurrencies that can be deposited into the Crypto.com app. There is support added for new coins and tokens constantly so check out the full list on the Crypto.com support page.
Transferring fiat and cryptocurrency
Transferring fiat and cryptocurrency into and within Crypto.com is straightforward. The exchange offers multiple deposit methods for over 20 different fiat currencies. Australian customers have access to BPAY, PayPal and bank transfer payment methods. Any money stored within the Crypto.com app fiat wallet can be used to pay for cryptocurrency purchases at true cost. Fiat deposits and withdrawals can take 1-5 business days.
It is also very easy to transfer funds between the app and exchange. While the Crypto.com exchange does not support fiat deposits, the transfer of cryptocurrencies from the app to the exchange can be completed in seconds. The transfer of cryptocurrencies to and from external wallet addresses can take 2-3 hours.
Fees and costs
For cryptocurrency purchases, Crypto.com offers true cost exchanges, making it one of the most competitive platforms in the market. When converting funds from the Crypto.com fiat wallet there are no additional charges. Charges are implemented if you decide to purchase cryptocurrencies instantly using a debit/credit card or bank transfer.
On the exchange, trading fees work based on a maker/taker system. Makers are traders that add new orders to the exchange's order book, creating new liquidity. Makers are rewarded with slightly lower fees. Takers fill already open orders (the ones made by makers), removing liquidity. Both maker and taker fees start at 0.4%.
Most fees within the Crypto.com ecosystem are influenced by CRO token holdings. If a user stakes a certain amount of CRO tokens, it can increase the interest offered by Crypto Earn, improve the benefits associated with the Crypto.com Visa Card and lower the fees associated with trading. There are no fees for transferring cryptocurrencies between the exchange and app, but there are withdrawal fees for withdrawing to an external wallet that vary.
Fiat withdraw and deposit fees
Crypto.com does not charge a fixed fee for fiat deposits and withdrawals. The details for all fiat currencies can be found within the Crypto.com help center.
Crypto withdrawal and deposit fees
Crypto.com does not charge any fees for depositing cryptocurrencies. Only associated network fees will be applied when withdrawing through the app. When withdrawing through the exchange the fees vary and can be quite high. Check the exchange's withdrawal fees tab.
What is it like to use Crypto.com?
Crypto.com has been designed so that it is intuitive for both inexperienced and advanced cryptocurrency users. It is clear the design team has taken time to ensure the user interface is clean, user friendly and easily navigated.