Crypto.com review 2023
- Regulator registration
- Supported assets
- Fiat currencies
Crypto.com is a good choice for both beginner and experienced cryptocurrency investors, thanks to its wide range of products.
There are two main platforms. The crypto.com app is targeted to beginners and aims to be an all-in-one crypto app that includes useful features like earning, payments and price alerts. You can easily purchase crypto using a credit or debit card, or deposit AUD using PayID and bank transfer.
The desktop exchange is targeted at traders and offers relatively low fees, although depositing fiat on and off the platform can be costly and is only done in USD.
There is also a curated NFT marketplace which offers bespoke digital collections.
Unfortunately Crypto.com customer service can be difficult and response times are highly variable.
All-in-one ecosystem. Crypto.com aims to be a super app for crypto investing. You can use the app to buy and sell crypto, earn rewards on your holdings, and spend it easily with the Crypto.com debit card.
CRO rewards may change. The benefits provided through a Crypto.com debit card are subject to change. In June 2022, rewards were significantly reduced which upset many users. This is an issue because users are required to purchase and hold a portion of CRO tokens to access the benefits.
Customer service. Even though Crypto.com offers multiple ways for you to get in touch with its support staff, many customers have complained on Trustpilot that the platform’s customer support staff wasn’t very helpful.
High fiat withdrawal fees. It can cost up to 25 USDC (US$25) to transfer your fiat from Crypto.com to your bank account on the desktop exchange.
App fees. Fees on the app are not clearly listed until a purchase is made. Social media users have reported that they suspect a spread – similar to a hidden fee – is charged when buying and selling on the app.
|Product Name||Crypto.com App|
|Fiat Currencies||USD, EUR, GBP, COP, CHF, HKD, SGD, AUD, CAD, KRW, SEK, CNY, TRY, RON, JPY, NOK, MYR, BRL, DKK, ZAR, BGN, THB, INR, TWD, PHP, IDR, MOP, MDL, SAR, MXN, CLP|
|Cryptocurrencies||BTC, ETH, XRP, DAI, EOS, BNB LTC, ADA, CRO, UNI & 326 more|
Bank Transfer (PayID/Osko/BPAY)
Crypto.com Pay: 3.99% + network fees
Apply Pay: 2%
Credit Card: 2%
Debit card: 1%
|Withdrawal Fees||Fees vary|
Ratings breakdown: How we scored Crypto.com
|Transferring money or assets||★★★★★|
|Fees and costs||★★★★★|
|Ease of use||★★★★★|
How we rate our crypto exchanges and platforms
Finder's editors objectively assess each platform across a spectrum of performance metrics using a system of 1 to 5 stars, which are designed to help you assess a crypto platform's strengths and weaknesses. You can read our full methodology for more information.
Our score and selection of the best crypto exchanges is based on the same criteria as our annual Crypto Trading Platform Awards, updated by our editorial team throughout the year to reflect changes in the market.
Launched in 2016, Crypto.com has become one of the largest cryptocurrency exchanges in the world, with over 80 million active users by January, 2023.
Starting as a crypto-only exchange, Crypto.com has evolved into a more comprehensive platform, offering crypto payments, borrowing and lending services, a non-custodial wallet, the Crypto.org blockchain with native CRO and an NFT marketplace.
To be at the forefront of mainstream adoption, the platform has invested millions in marketing, including negotiating deals with globally recognised sporting organisations and celebrities.
The exchange is headquartered in Singapore and operates a local office in Melbourne.
Crypto.com supported assets
Crypto.com supports over 333 cryptocurrencies, but some notable assets are missing. Namely, Lido Staked Ether, TRON and Toncoin, which are in the top 20 cryptos by market cap. In total, 17 of the top 20 cryptos are available on Crypto.com.Popular assets on Crypto.com
Crypto.com charges a 2% fee for credit card deposits, 2% fee for apply pay deposits and a 3.99% + network fees fee for crypto.com pay deposits. Cryptocurrency and PayID deposits are free for folks in Australia.
Deposit and withdrawal fees
|Deposit funds||PayID: $0
Crypto.com Pay: 3.99% + network fees
Apply Pay: 2%
Credit Card: 2%
Debit card: 1%
|Withdraw funds||Fees vary
Crypto.com uses a maker taker fee structure for spot market trading. Instant purchases incur a separate 3.5% fee.
|Taker||Instant buy with credit/debit card: 3.5%
Instant buy with cash: Free
Spot market (desktop exchange): 0.075%
Maker fee explained. A maker fee is the fee charged when you propose an order for other traders to take. In other words, this fee is charged when you place a limit order to sell an asset, but that order is not filled immediately.
Taker fee explained. A taker fee is a fee charged when a buy order is matched immediately with a sell order on the books. This is the fee charged when you place a market buy order.
Crypto.com deposit methods
- Credit card
- Debit card
- Apple Pay
- Bank Transfer (PayID/Osko/BPAY)
How to sign up on Crypto.com
Before you can get started trading on Crypto.com, you'll have to go through a Know Your Customer (KYC) verification process (which usually involves proof of identification).
- Get started
Visit Crypto.com's site. After selecting the Get Started button, fill in the create account form.
- Set up payment
Before you can start trading, you have to add your bank account to your Crypto.com account. There are several options to choose from, so choose the option most compatible.
- Provide identification
Before you can make withdrawals and increase your transaction limits, you must submit proof of address and some additional identification. Use either a passport or a driver's license for this.
- Start trading
After all that is processed, you're ready to trade on Crypto.com.
About the Crypto.com app
The Crypto.com app hosts all of the features to get a user started with cryptocurrencies. Users can purchase cryptocurrencies directly using either a bank transfer or credit card. Alternatively, users can store fiat currency within the app’s fiat wallet that can then be used to make purchases at any time.
In addition, for any user that acquires a Crypto.com Visa Card, all of the card details can be managed directly from within the app. Any cryptocurrencies held within the app can then be transferred to the exchange at no cost, and vice versa.
|App store||Rating||Total reviews|
|Google Play||4.5 stars||496k reviews with 10m downloads|
|Apple Store||4.6 stars||13k reviews|
Is Crypto.com safe?
Past hacks. In January 2022 approximately $35 million was stolen from 483 users. This was due to an issue with the two-factor authentication (2FA) protection on individual accounts.
Crypto.com claims that all affected users were fully reimbursed.
In response Crypto.com established a Worldwide Account Protection Program (WAPP) which is intended to reimburse any victims of future hacks for up to USD$250,000. Furthermore, new protections were introduced to the app that include a 24 hour window to cancel any withdrawals to new addresses.
Regulation. Crypto.com holds an Australian Financial Services Licence (No. 467462) which allows it to provide financial services, including the Crypto.com debit card.
Security features. Crypto.com has an extensive range of security features that are either enabled by default on accounts or can be switched on for added security. For example, app users must use a passcode and may enable two-factor authentication (2FA) for added security. Cryptocurrency withdrawal addresses must be authorised from the email address you signed up with before a withdrawal can be made. You can enable additional security features like Trusted Device Management, a 24-hour address lock for new whitelisted addresses, and anti-phishing codes for emails.
Keeping your crypto secure
All centralised exchanges, including Crypto.com, are vulnerable to counterparty risks like hacking, theft and insolvency. Using a self-custodial or hardware wallet is widely accepted as the best way to improve the security of your funds. We've shared some of our top picks below.
Ledger Nano X Wallet
Trezor Model T Wallet
SafePal S1 Wallet
See more of the best crypto wallets
Crypto.com customer support
Crypto.com offers several methods for customer support. These include a 24/7 live web chat, an email ticketing system, a customer service number for card users, a detailed help center and social media platforms.
Although several methods are available, there are many negative reviews regarding these services. Poor reviews state it being hard to get fast customer support and that answers are unhelpful. Carefully read reviews to get an idea of other consumers’ issues and make an informed decision.
How to reach Crypto.com customer support
- Contact form
- Live chat
Alternatives to Crypto.com
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