CoinJar exchange review – October 2018 review

Buy and sell bitcoin with fiat currency or trade several leading cryptocurrencies on this all-in-one platform.

CoinJar is best known as a bitcoin brokerage and wallet service where users can buy, sell and spend bitcoin. However, in June 2018, CoinJar also launched its own digital currency exchange to provide experienced traders with access to multiple cryptocurrency markets and advanced trading features.

In this review, we’ll take a closer look at CoinJar’s features, supported currencies and fees to help you work out whether it’s the right choice for you.

Product Name CoinJar Trading Platform
Fiat Currencies USD, EUR, GBP, AUD
Cryptocurrencies BTC, ETH, LTC, XRP, ZEC
Deposit Methods Blueshyft
BPAY
POLi
Trading Fee 1%
Deposit Fees None
Withdrawal Fees None

Pros

  • More than just an exchange, it also lets you spend and use bitcoin
  • Highly regarded and well reviewed
  • Automatic 2-factor authentication
  • Easy to use and good for beginners
  • Works well for mobile device use
  • Averaged bitcoin market prices and flat 1% commissions mean you can always get a fair price
  • You can hedge bitcoin against several major currencies
  • Quick and easy currency changing on your phone
  • Allows quick and cost-effective international money transfers
  • Offers attached EFTPOS card with no monthly fee

Cons

  • Lacks multi-signature capability
  • Not open source
Disclaimer: This information should not be interpreted as an endorsement of cryptocurrency or any specific provider, service or offering. It is not a recommendation to trade.

What is CoinJar?

CoinJar offers two main services to customers: a multi-currency wallet and a digital currency exchange.

CoinJar: A multi-currency wallet

CoinJar offers a personal finance account which you can use to store, buy and sell bitcoin (BTC), Ether (ETH), Litecoin (LTC) and XRP (XRP). By linking your bank account to your CoinJar account, you can also use it to store fiat currency and exchange your Australian dollars (AUD) for digital currency. Hedged accounts are available if you want to temporarily store your digital currencies in the form of an alternative fiat currency (GBP, AUD, EUR, USD) to avoid crypto price fluctuations.

  • Beginner-friendly platform
  • Buy, sell and store BTC, ETH, LTC and XRP
  • Link to Australian bank account to store fiat currencies

CoinJar Exchange: A digital currency trading exchange

Launched in June 2018, CoinJar Exchange is a digital currency exchange for experienced traders. Offering both fiat/crypto and crypto/crypto trading pairs, the exchange allows you to trade BTC, ETH, LTC and XRP. Its features include market depth and price charts, a customisable layout, time-enforced order types and a dedicated trading API.

  • Advanced trading platform
  • Trading APIs and charts

You can manage your CoinJar account by using your web browser or by using an Android or iOS smartphone app. You can also link your CoinJar to a CoinJar Swipe, a crypto debit card that allows you to pay with BTC or AUD at 950,000 EFTPOS terminals around Australia or withdraw your crypto as cash at any ATM.

Which cryptocurrencies can I buy/sell?

You can use your CoinJar to buy and sell the following cryptocurrencies with AUD, USD, GBP or EUR:

  • Bitcoin
  • Ethereum
  • XRP
  • Litecoin

Available countries

CoinJar is an Australian company, but the platform is available worldwide. However, in order to verify your account and enjoy full access to CoinJar's currency exchange and bank transfer features, you’ll need to be an Australian resident.

Which payment methods are accepted?

You can deposit funds in your CoinJar in several ways:

  • BPAY
  • Blueshyft
  • Cryptocurrency transfer
  • Credit/debit card (UK customers only)

If you want to trade on the CoinJar Exchange, you can deposit funds onto the exchange direct from your CoinJar.

How much will it cost me to use CoinJar?

When you deposit funds into your CoinJar, whether a fee applies depends on your transfer method:

Transfer methodFee
Cryptocurrency transferFree
BPAYFree
Blueshyft cash deposit1.5% fee
European Economic Area credit/debit card (UK only)2.9% fee

CoinJar’s buying and selling fee is a flat 1% of the market value, which is determined with a weighted average of all major exchanges.

When you’re making a payment or transferring funds from your CoinJar, the fees that apply are outlined in the table below.

Note:

  • Digital currency transaction/mining fees are set by each currency’s network.
  • * Transfers involving any currency exchange are subject to CoinJar's transfer rates.
Transferring to

From Digital currency account

From Cash account

From Hedged account

External AddressTransaction feeTransaction fee and 1%*Transaction fee
CoinJar CustomerNo fee1%*No fee*
Digital Currency Account1%*1%*No fee*
Cash Account1%*N/A1%*
Hedged AccountNo fee*1%*No fee*
CoinJar SwipeNo fee1%No fee*
BPAY Biller0.5%*1%0.5%*
Back account1%*No fee1%*

Fees and charges on the CoinJar Exchange vary depending on the subscription plan you select.

CasualTraderPremiumInstitutional
Annual fee$0$0 (if you have an annual trading volume of at least $100K)$5,000Trading volume commitment required (contact CoinJar for info)
Taker fee0.50%0.30%0.15%From 0.05%
Maker fee0.50%0.20%0.10%From 0.05%
Who it’s forCasual, low-volume tradersUsers who make more frequent tradesHigh-volume traders who make daily tradesLarge teams who make high-volume trades

Coinjar Rewards

CoinJar also offers its own rewards system that allows you to accrue points. You can earn points by performing the following transactions and tasks:

  • Completing a currency exchange that requires fees
  • Making a CoinJar Swipe purchase
  • Making a payment from CoinJar to an external BPAY biller
  • Making a purchase on the CoinJar Store
  • Referring new members

You can use the reward points you earn to cover currency exchange fees, make a purchase from the CoinJar Store or order a CoinJar Swipe card.

How fast will my funds be available?

The time it takes for the funds you deposit into or withdraw from your CoinJar to become available depends on your payment method:

  • Blueshyft cash deposits are processed instantly
  • BPAY deposits and withdrawals can take up to three days to process
  • Cryptocurrency deposit and withdrawal processing times depend on the number of confirmations required by the digital currency being sent and the level of network congestion

Are there any transfer limits?

Once verified, you will be assigned a daily limit for deposits and withdrawals and for converting currencies within your wallet.

CoinJar doesn’t publicise its daily transaction limits, but you can find your own limits in the “Settings” section under “Your Usage”.

Verified accounts can request an increased daily limit.

Is it safe to use CoinJar?

CoinJar is registered with the Australian Transaction Reports and Analysis Centre. While you can create an account and use CoinJar’s multi-currency wallet without providing any ID, if you want to deposit AUD and buy and sell cryptocurrency, you’ll need to verify your account. As part of this process, you’ll need to provide the following:

  • Your name
  • Your email address and mobile number
  • An Australian passport or driver’s licence

CoinJar also implements the following security measures to help protect your account and funds:

  • Multi-factor authentication support
  • Storing at least 90% of customers’ digital currency holdings offline
  • Using multisig technology to protect digital assets that must be stored online
  • Data encryption
  • Storing and processing the personal and financial information of customers in cloud services that meet infrastructure security requirements

Customer support

If you need help with your CoinJar account or a particular trade, CoinJar offers an extensive online knowledge base with “how-to” guides and answers to a large range of frequently asked questions.

If you can’t find the answer you’re looking for, CoinJar customer support is available from Monday to Friday, 8am to 6pm, Melbourne time. You can submit a support ticket online and generally expect to receive a response within two hours.

In addition, CoinJar Exchange members who subscribe to the Trader plan or above can also access phone support.

Pros and cons

Pros

  • Simple way to manage your digital currency
  • Offers brokerage services and a digital currency exchange
  • Supports 2-factor authentication and stores the bulk of customer funds offline
  • Can be used to send money around the world instantly
  • Fiat/crypto and crypto/crypto trading available

Cons

  • CoinJar Exchange is better suited to advanced traders – casual traders may find other platforms easier to use
  • Different features and uses of the wallet and exchange may be confusing for crypto newcomers
  • Only offers access to a few digital currencies

Next steps

Compare CoinJar’s features with those offered by other crypto brokers and trading platforms before deciding if it’s right for you. If you do want to use any of CoinJar’s services, you’ll need to register for an account.

You can sign up for a CoinJar account by providing your name and email address and then creating a password. Next, create a username and select your country of residence before linking your mobile number. Take note that you’ll need to verify your identity if you want to access CoinJar’s full range of features.

FAQs

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Disclaimer: Cryptocurrencies are speculative, complex and involve significant risks – they are highly volatile and sensitive to secondary activity. Performance is unpredictable and past performance is no guarantee of future performance. Consider your own circumstances, and obtain your own advice, before relying on this information. You should also verify the nature of any product or service (including its legal status and relevant regulatory requirements) and consult the relevant Regulators' websites before making any decision. Finder, or the author, may have holdings in the cryptocurrencies discussed.

Images: Shutterstock

Disclosure: At time of writing, the author holds ADA, ICX, IOTA and XLM.

Tim Falk

A freelance writer with a passion for the written word, Tim loves helping Australians find the right home loans and savings accounts. When he's not chained to a computer, Tim can usually be found exploring the great outdoors.

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4 Responses

  1. Default Gravatar
    SueJanuary 2, 2018

    I have yet to receive a response to my email regarding unlocking my account, very disappointed with the service.

    • finder Customer Care
      RenchJanuary 2, 2018Staff

      Hi Sue,

      Thanks for your inquiry.
      Please note that we are not affiliated with CoinJar or any company we feature on our site and so we can only offer you general advice.

      If you are referring to your account with CoinJar, please contact their support team directly to follow up.

      CoinJar ran into a verification time snag recently as its client base expanded rapidly. The company has since tripled its support team to better streamline the verification process. Presently, verification is expected to take four to five days.

      Best regards,
      Rench

  2. Default Gravatar
    MikaDecember 23, 2017

    How much does CoinJar charge to move bitcoins to another wallet … like Bread or Copay (for example)

    • Default Gravatar
      ArnoldDecember 28, 2017

      Hi Mika,

      Thanks for your inquiry

      Transfer fees will depend on the number of coins you want to transfer and where you want it to be transferred. You may want to visit CoinJar’s customer support. CoinJar customer service is available Monday to Friday from 8 AM to 6 PM, Melbourne time. You can generally receive a response within 2 hours and can contact a specialist directly from your CoinJar account.

      Hope this information helps

      Cheers,
      Arnold

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