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Commonwealth Bank Landlord Insurance Review

Commonwealth Bank landlord insurance is provided by Hollard Insurance: review policies from one of Australia's most popular banks.

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The Commonwealth Bank of Australia is the country's leading provider of financial services, offering a number of retail, premium, banking and superannuation products and services. It also provides a number of insurance products including home, car, travel, life and landlord insurance. Read on to find out more about the latter.

Commonwealth Bank landlord insurance policy

Here are the landlord insurance policies Commonwealth Bank offers, provided by Hollard:

Building and contents cover

This covers both your investment property and the contents that are kept at the property. You're insured against events including loss or damage caused by fire, flood, storm, theft, motor burnout and more. There's also several additional benefits available like emergency work, temporary repairs, mortgage discharge and more. You can also save up to 10% with a combined building and contents policy.

Building cover only

This covers your building from loss or damage caused by fire, flood, storm, theft, motor burnout and more. It doesn't include contents insurance but the building cover can include garages, sheds, granny flats and other outbuildings.

Contents cover only

For landlords who don't need building cover, this looks after the items kept at your building that you lease out to tenants, including furniture and white goods. It protects you from loss or damage caused by fire, flood, theft, storm, motor burnout and more.

Optional covers

You can increase your cover by adding accidental damage (this comes with building only), loss of rent (this cover is temporarily unavailable) or malicious damage or theft by tenants. To do this, you'll need to pay extra.

Commonwealth Bank policy benefits

The table below outlines the benefits you'll be covered for with each Commonwealth Bank policy.

Insured eventsBuildingContents
Accidental glass breakage
Animal damage
Burning out of electric motors and power surge
Earthquake
Escape of liquid$500$500
Explosion$1,000$1,000
Fire
Flood
Legal liability$20,000,000$20,000,000
Lightning
Malicious act including vandalism
Riot and public disturbances
Storm
Sudden impact
Theft or attempted theft
Insured eventsBuildingContents
Accidental glass breakage
Animal damage
Burning out of electric motors and power surge
Earthquake
Escape of liquid$500$500
Explosion$1,000$1,000
Fire
Flood
Legal liability$20,000,000$20,000,000
Lightning
Malicious act including vandalism
Riot and public disturbances
Storm
Sudden impact
Theft or attempted theft

Commonwealth Bank landlord insurance policies include more benefits including:

More benefitsBuildingContents
Alternative accommodationUp to 52 weeksUp to 52 weeks
Contents in transit
Damage by emergency services
Demolition and debris removal costs
Domestic pet coverUp to $1,000 for veterinary expenses
Up to $3,000 for alternative accommodation
Up to $1,000 for veterinary expenses
Up to $3,000 for alternative accommodation
Emergency work and temporary repairs
Loss of rent
Matching benefit
Mortgage discharge
Moving within Australia
No more than 14 days
Storage feesUp to 120 daysUp to 120 days
Temporary removal of your contents
20% of your contents sum insured
Visitors' property
$2,000
More benefitsBuildingContents
Alternative accommodation
Contents in transit
Damage by emergency services
Demolition and debris removal costs
Domestic pet cover
Emergency work and temporary repairs
Loss of rentUp to 52 weeksUp to 52 weeks
Matching benefit
Mortgage discharge
Moving within Australia
No more than 14 days
Storage feesUp to 120 daysUp to 120 days
Temporary removal of your contents
20% of your contents sum insured
Visitors' property

These are optional add ons you can pay extra for.

Optional CoversBuildingContents
Accidental damage
Domestic workers' compensation cover
Loss of rent extra
Malicious damage or theft by tenants
Portable contents cover
Optional CoversBuildingContents
Accidental damage
No
Domestic workers' compensation cover
Loss of rent extraUp to 16 times weekly rent
Expenses to evict your tenant up to $1,500
Expenses incurred to re-tenant your insured address up to $500
Up to 16 times weekly rent
Expenses to evict your tenant up to $1,500
Expenses incurred to re-tenant your insured address up to $500
Malicious damage or theft by tenants
Portable contents cover

Commonwealth Bank landlord insurance excesses

An excess is an amount you have to contribute when the insurer agrees to pay your claim. The amount you need to pay can differ but the excess amounts should be outlined in your Certificate of Insurance. The following excess options are available with Commonwealth Bank:

Cover typeExcess options
Building$100, $200, $300, $500, $750, $1,000, $2,000, $5,000
Contents$100, $200, $300, $500, $750, $1,000, $2,000, $5,000

You don't need to pay an excess for legal liability claims. Claims for portable contents cover and accidental damage to your building or contents may result in you having to pay additional excesses on top of the standard one.

Submitting a Commonwealth Bank landlord insurance claim

To submit a Commonwealth Bank landlord insurance claim, follow these steps:

  • Check your Certificate of Insurance to make sure you're covered for the incident.
  • Make sure you have your policy and personal details ready.
  • Have details of what happened and the damage caused, including photographs.
  • If possible, have receipts.
  • Submit your claim online or call 13 1361.

After this stage, Hollard will assess your claim and if it's for your building, it may arrange for an inspection to see the damage. For contents claims, Hollard will likely be able to assess the information you have provided.

Frequently asked questions

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Editor, Insurance & Innovations

Gary Ross Hunter was an editor at Finder, specialising in insurance. He’s been writing about life, travel, home, car, pet and health insurance for over 6 years and regularly appears as an insurance expert in publications including The Sydney Morning Herald, The Guardian and news.com.au. Gary holds a Kaplan Tier 2 General Advice General Insurance certification which meets the requirements of ASIC Regulatory Guide 146 (RG146). See full bio

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