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Kangaroo Service review

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Kangaroo Service

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Summary

Small remittance provider that specialises in money transfers to Indonesia and 12 other countries.

In this guide

  • Review
  • Details
    • Product details
  • Your reviews
  • Ask a question

Details

Product details

Product Name Kangaroo Service
Pay By Bank transfer, Phone banking
Receiving Options Bank account
Customer Service Phone, Live chat, Email, In person
Maximum Transfer Amount Unlimited

If you need to send money from Australia to Indonesia or vice versa, Kangaroo Service specialises in handling money transfers between the two countries. With an Indonesian base in Jakarta and an Australian location in Coburg North, Kangaroo Service provides competitive exchange rates and a small fee for its transfer service.

When you need your funds to arrive as soon as possible, Kangaroo Service offers same-day transfers. It offers a simple five-step transfer process for new customers and takes the hassle out of sending money overseas.

Kangaroo Service exchange rates

Kangaroo Service exchange rates are updated regularly to reflect the latest market fluctuations. The rates on offer are typically better than those available from banks, and you can check the rate on the Kangaroo Service website, by sending an SMS or email to the company, or by phoning Kangaroo Service directly.

If the exchange rate changes after you have transferred funds to Kangaroo Service, you will receive the higher rate if the company receives your transaction confirmation within 1 minute of the rate change. If confirmation arrives later than this, then the updated rate will apply to your transfer.

How much does it cost to transfer money with Kangaroo Service?

When you use Kangaroo Service to send money from Australia to Indonesia, a flat transfer fee of $5 per beneficiary applies to all transactions. No other fees apply.

If you send funds from Indonesia to Australia, the fee structure is a little more complex.

  • For transactions of up to IDR 10,000,000, a transfer fee of IDR 25,000 applies.
  • For transactions of IDR 10,000,001 up to IDR 100,000,000, a transfer fee of IDR 30,000 applies.
  • For transactions over IDR 100,000,000, the transfer fee is IDR 35,000.

Minimum transfer amount and available countries

As of 09 January 2024, there is no maximum transfer amount with Kangaroo Service and no minimum amount is listed on the website. As a specialist in transfers between Australia and Indonesia, Kangaroo Service only offers the ability to send money to Indonesia from Australia and vice versa.

What types of transfers can you carry out with Kangaroo Service?

Kangaroo Service is available for one-off transfers between Australia and Indonesia, allowing you to safely send funds from your Australian bank account to your recipient's bank account in Indonesia. Options such as forward contracts or scheduling recurring payments in advance are not offered by the company.

If you need help with a transaction, you can contact Kangaroo Service via phone or email.

The registration and transfer process

Before sending money overseas with Kangaroo Service, you will need to register for an account. The first step is to download a registration form from the Kangaroo Service website and fill out your details, including your personal information and details of the person who will receive your funds in Indonesia. You'll need to post this form back to Kangaroo Service and also provide a certified copy of photo ID, for example your passport or driver's licence.

Once you're registered, the next thing you need to do is find out the current exchange rates available. You can do this by visiting the company website, emailing the company, visiting its Facebook or Twitter page or phoning Kangaroo Service.

You can then deposit the funds you wish to send into Kangaroo Service's account with Bendigo Bank. Your funds must be sent via internet banking and cannot be sent via a cash deposit at a branch.

You then need to contact Kangaroo Service and tell them where you would like your funds to be sent, and once your money has cleared in the company's account, they can begin the transfer process. Funds transferred before 4pm AEST should make it to your beneficiary on the same day.

You will be emailed a deposit receipt from your recipient's Indonesian bank.

What are the pros and cons of using Kangaroo Service?

Pros

  • Specialist company. Kangaroo Service specialises in money transfers between Australia and Indonesia.
  • Safe and reliable. The company is registered with AUSTRAC and has been in business for over 10 years.
  • Charity specials. Kangaroo Service will waive its transfer fee when you send money to Indonesia for charity purposes.

Cons

  • Small company. Kangaroo Service is a relatively small company compared to the likes of Wise and Revolut.
  • Weaker exchange rates. Not the cheapest option around but are competitive based on rates displayed on their website.

Frequently asked questions about Kangaroo Service

When you need to send money from Australia to Indonesia, consider the features offered by Kangaroo Service in relation to other money transfer providers. This will help you make an informed decision when finding the right provider for you.

Compare Kangaroo Service with other transfer services

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Name Product Filter Values Fastest Transfer Speed Fees (Pay by Bank Transfer)
TorFX
24 hours
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TorFX sends money overseas in 40+ currencies, with competitive rates for transfer amounts over $2,000.
Xe Large Transfers
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Xe has fast transfers with low fees and a range of foreign currency tools.
OFX
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OFX has no maximum limit transfers, with competitive exchange rates for 50+ currencies.
Send Payments
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Send provides fee-free transfers via its 24/7 multi-currency payments platform with real-time quotes.
Revolut
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Send money with great rates and low fees in 30+ currencies.
Xe Money Transfers
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Xe has fast transfers with low fees and a range of foreign currency tools.
Instarem
Within minutes
From 0%
50% off first transaction fee from any country in APAC (outside India).
Minimum transfer of $250 and max transfer of $500,000
Wise (TransferWise)
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From 0.43%
Wise uses the mid-market rate and transparent fees to help you send money in 50+ currencies.
TorFX
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$0
TorFX sends money overseas in 40+ currencies, with competitive rates for transfer amounts over $2,000.
Remitly
Within minutes
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Remitly has quick, affordable transfers around the world, with both express and economy options.
WorldRemit
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From $0.99
Use promo code 3FREE and pay no fees on your first 3 transfers. Conditions apply.
WorldRemit sends money to 110+ countries for bank-to-bank deposits, cash pick-ups or mobile top-ups.
Rocket Remit
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From $0 to $5
Send money instantly to friends and family in over 45 countries using just your mobile number.
MoneyGram
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MoneyGram has fast cash pick-up transfers to more than 350,000 agent locations worldwide.
SingX
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SingX offers the real exchange rate every time you make a transfer and can help you send money across the world.
CurrencyFair
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CurrencyFair has bank-beating exchange rates and fast transfer times on 15+ popular currencies.
OFX
24 hours
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OFX has no maximum limit transfers, with competitive exchange rates for 50+ currencies.
Send Payments
Send Payments
24 hours
$0
Send provides fee-free transfers via its 24/7 multi-currency payments platform with real-time quotes.
MasterRemit
Within minutes
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Get your 1st and 2nd money transfer for free with promo codes FIRSTFREE and MASTERFINDER!.
Send money in minutes at competitive exchange rates to the Middle East, Africa and South Asia.
Western Union
Within minutes
From $0
Western Union sends money online to friends and family in 200+ countries around the world.
Qantas Business Money
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$0
Limited time offer: Earn up to 125,000 bonus Qantas Points as a first-time converter. Ends 30 April 2024. Conversion limits and T&Cs apply.
Set up accounts in 11 different currencies and get rewarded for global business payments by earning Qantas Points.
Airwallex
Within minutes
$0
Streamline global payments in 60+ currencies. Send & receive securely in 150+ countries, with fast settlements & competitive rates. Simplify book-keeping & manage everything in one place.
TorFX Business Transfers
24 hours
$0
TorFX guarantees to match any competitor's exchange rate. Conditions apply.
TorFX sends money overseas in 30+ currencies, with competitive rates for transfer amounts over $2,000.
OFX Business Transfers
24 hours
$0
OFX has no maximum limit transfers, with competitive exchange rates for 45+ currencies.
WorldFirst
24 hours
From $0
Open bank accounts in Australia, the UK, US, Canada, Japan and Europe. Send and receive funds with zero fees for large sums, including same-currency supplier payments.
Send business
24 hours
$0

Send provides fee-free transfers via its 24/7 multi-currency payments platform with real-time quotes.
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  1. Kangaroo Service official website, accessed January 2024

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