The Finder Customer Satisfaction Awards ask Australians which business credit card brands they trust and love the most. We surveyed 1,000+ Australians to rate their business credit card providers based on customer service, features and benefits, ease of application, fees and interest rate, and trustworthiness. Here are the results.
Bendigo Bank has been named the most loved business credit card brand at this year's Customer Satisfaction Awards. Bendigo's customers rated the bank highly in every category, especially value.
Bendigo Bank has been named the most loved business credit card brand at this year's Customer Satisfaction Awards. Bendigo's customers rated the bank highly in every category, especially value.
Loved Brand 
American Express was highly commended in the most loved business credit card category this year.
American Express was highly commended in the most loved business credit card category this year.
BankSA finished highly commended in the most loved business credit card category in 2025.
BankSA finished highly commended in the most loved business credit card category in 2025.
American Express won the most trusted business credit card category this year. It received a trust score of 4.3 out of 5.
American Express won the most trusted business credit card category this year. It received a trust score of 4.3 out of 5.
Trusted Brand
Bendigo Bank finished highly commended in the most trusted business credit card category in the 2025 Customer Satisfaction Awards.
Bendigo Bank finished highly commended in the most trusted business credit card category in the 2025 Customer Satisfaction Awards.
Bank of Melbourne was highly commended in the most trusted business credit card category this year.
Bank of Melbourne was highly commended in the most trusted business credit card category this year.
American Express is the winner of the legendary customer service award at the 2025 Customer Satisfaction Awards. The brand recieved a customer service score of 4.3.
American Express is the winner of the legendary customer service award at the 2025 Customer Satisfaction Awards. The brand recieved a customer service score of 4.3.
Quality Service
Bendigo Bank was highly commended for its quality customer service.
Bendigo Bank was highly commended for its quality customer service.
BankSA recieved a highly commended for its quality customer service in the business credit cards category.
BankSA recieved a highly commended for its quality customer service in the business credit cards category.
BankSA wins in the top value category at the 2025 Customer Satisfaction Awards. Customers scored the bank 4.4 out of 5 for value.
BankSA wins in the top value category at the 2025 Customer Satisfaction Awards. Customers scored the bank 4.4 out of 5 for value.
Value
Bendigo Bank was highly commended in the value category this year.
Bendigo Bank was highly commended in the value category this year.
American Express was highly commended in the top value business credit card category this year.
American Express was highly commended in the top value business credit card category this year.
Bank of Melbourne is this year's winner in the most recommended category. 95% of its business credit card customers recommend Bank of Melbourne.
Bank of Melbourne is this year's winner in the most recommended category. 95% of its business credit card customers recommend Bank of Melbourne.
Recommended Brand
BankSA recieved a highly commended in the recommnded brands category.
BankSA recieved a highly commended in the recommnded brands category.
American Express was highly commended in the recommended brands category this year.
American Express was highly commended in the recommended brands category this year.
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.
Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Read our Advertiser Disclosure.
Graham Cooke is Finder’s Head of Consumer Research, leading the team responsible for gathering and analysing data on everything from consumer spending and saving habits to how different financial products perform in the real world.
Richard Whitten is a money editor at Finder. He has been covering home loans, property and personal finance for the last 7 years.
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