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Luno exchange review

Luno
4.0
★★★★★
Finder score
Regulator registration
AUSTRAC
Supported assets
11
Fiat currencies
12
This is not an endorsement of cryptocurrency or any specific provider, service or offering. It is not a recommendation to trade or use any services.

Our verdict

Luno offers 10 cryptocurrencies, 28+ trading pairs and low transaction fees.

If you are new to the crypto space with little knowledge of crypto transactions, Luno is the perfect place to start. Luno offers only a handful of cryptocurrencies, but they are some of the most popular coins in the market. The exchange has a beginner-friendly interface that anybody can navigate. The verification process is straightforward, and there are fiat deposit options for users in 9 countries.

Luno has no futures trading feature. This may be a drawback if you want to trade futures on the exchange. There is a savings wallet if you want to earn interest on your crypto. Luno also has a learning portal if you are interested in learning more about cryptocurrencies and blockchain technology. The exchange is a good platform for a beginner in crypto. The limited number of cryptocurrencies and services will make it a second choice for intermediate and advanced traders.

  • If this is your first exchange: Luno has an easy-to-understand user interface. The website and mobile app are beginner-friendly and there's little need for tutorials. Luno accepts fiat, and you can purchase cryptocurrencies directly with debit cards. Verification on Luno takes minutes, saving you valuable time.
  • If you're switching exchanges: Luno offers an easier way to buy and store cryptocurrencies. The low transaction fees are a perk any crypto enthusiast would be interested in. The limited number of cryptocurrencies is a drawback. The platform also has no futures trading feature for traders.

Pros

  • Low transaction fees
  • Easily navigable user interface and experience
  • Upto 7.6% interest on deposits
  • Secure exchange
  • Educational and learning resources are available
  • Luno is registered with AUSTRAC

Cons

  • Limited number of cryptocurrencies on offer
  • Bank transfers can take hours or days to get confirmed

In this guide

  • Our verdict
  • Details
    • Product details
  • Your reviews
  • Ask a question

Details

Product details

Product Name Luno
Fiat Currencies AUD,EUR,GBP,IDR,MYR,NGN,PLN,SGD,UGX,ZAR,ZMW,USD
Cryptocurrencies BTC, ETH, XRP, BCH, LTC, ADA, LINK, UNI, USDC, SOL & 1 more
Deposit Methods Bank transfer
Credit card
Cryptocurrency
Debit card
PayID
Trading Fee Maker fee - 0%
Taker fee - 0.10%
Deposit Fees Bank Transfer - $0 ($1.30 for below $50.00)
PayID - $0 ($1.30 for below $50.00)
Credit card - 3.5%
Debit card - 3.5%
Cryptocurrency - 2%
Withdrawal Fees AUD - $0 ($1.30 for below $50.00)
Cryptocurrency - 2%

Finder ratings for Luno

Supported cryptocurrencies★★★★★
Transferring money or assets★★★★★
Fees and costs★★★★★
Ease of use★★★★★
Customer service★★★★★
Staking/earning★★★★★
Trustworthiness/security★★★★★
Overall score4

What to know about Luno

Luno started as BitX and is one of the oldest centralised crypto exchanges still operational. The platform is a simple-to-use exchange that offers 8 cryptocurrencies and over 28 trading pairs. Trading fees on the platform are competitive but you will get a better discount if you are a high-volume trader. Fiat deposits are available in the UK, Australia, Nigeria, Indonesia, Malaysia, Singapore, South Africa, Zambia and Uganda.

Luno is available in over 40 countries. The platform does not offer as many cryptocurrencies as other centralised exchanges like Binance or Gate.io. This is the reason for the low daily-trading volume on the exchange, which ranges between 18-22 million dollars. The exchange is a good platform to buy coins in the top 20 by market capitalisation. The exchange has no mid-cap or micro-cap tokens listed.

Supported cryptocurrencies

Luno supports 10 cryptocurrencies on the exchange. This is one of the smallest numbers of listed cryptocurrencies for a centralised exchange. The exchange says it takes time to vet cryptocurrencies before listing them. Here are the 10 cryptocurrencies currently listed on Luno:

Transferring fiat and cryptocurrency

You can transfer fiat to Luno via bank transfer. This option is available in 9 countries, including the UK and Australia. You can deposit fiat via debit/credit card as well. Bank transfers sometimes take time before they are confirmed. You can transfer any of the 8 cryptocurrencies supported on Luno. Bank transfers are free. There are fees attached to the fiat deposit channels like debit cards and SEPA. These fees are charged by the payment gateway and not Luno. Cryptocurrency transfers attract fees depending on the blockchain and traffic.

Fees and costs

Luno's trading fees vary depending on your location. Makers in all countries where fiat is supported pay no fees. There are no deposit and withdrawal fees for transactions done via bank transfer. Instant buy/sell transactions attract fees of 2%. Users in Indonesia are charged the least (0.75%) with this feature. Crypto deposits are free on Luno. There are no withdrawal fees for withdrawals of greater than $50. Luno taker fees are less for users with a high 30-day trading volume. If you have a 30-day trading volume that exceeds 16 million dollars, you will pay taker fees below 0.03%. Each of the tabs seen in the below image has a different fee schedule.

Luno fig 1

Fiat withdrawal and deposit fees
DepositWithdrawal
Free for bank transfers, varies for other channels.Free for bank transfers, varies for other channels.
Crypto withdrawal and deposit fees
DepositWithdrawal
FreeVaries

What is it like to use Luno?

Luno has a very easy-to-comprehend interface that is ideal for beginners. Unlike other centralised exchanges, Luno has buy, sell and deposit options on the home screen. This removes the need for you to peruse the site or app to find those features. Registration and verification have less stringent procedures and can be completed in minutes.

Does Luno have good customer support?

Luno offers a Help Centre with a section of frequently asked questions, in addition to Live Chat. There is a report form if you suspect your account has been compromised. You will need to submit evidence of the compromise and your account may be restricted while Luno acts on the report.

Support offeredWait times
Contact-us formCheck icon6+ hours

Average wait time based on the company's website

Live chatCheck icon30 seconds - 1 minute
ForumPicture not describedPicture not described

List of services on Luno

You can access an array of services on the platform. Besides buying cryptocurrency, you can earn passive income on select cryptocurrencies. Luno's brokerage service allows traders to connect and trade directly, bypassing the centralised exchange.

Trading on Luno

Trading on the Luno exchange is easy. All cryptocurrencies listed are on the home screen with a "buy" button under each coin. Once you have purchased fiat, you can trade any of the cryptocurrencies listed on Luno. There is a brokerage service for traders who want to deal directly with other traders. There are 28+ trading pairs for you to select from.

Earning on Luno

Luno has a savings wallet on the app if you want to save your coins. The savings wallet is available for Bitcoin, Ethereum and USDC only. If you buy either of these 3 coins and move them to your savings wallet, you will earn returns. The rewards are paid on the first day of every month. Interest rates fluctuate depending on the market but are pegged at 1.5% for BTC, 2% for ETH, and 7.6% for USDC. The rate is calculated per annum but paid out on the first of every month.

Borrowing on Luno

Luno exchange has no lending feature for its customers. There is currently no plan to launch a borrowing service.

Promotions on Luno

Luno runs several promotions and rewards programmes for its customers. The most popular is the referral programme. If you refer another user to the platform, you will get rewarded with Bitcoin. For Australian customers, when you refer a friend and they sign up and buy $199 (AUD) of crypto on Luno from Luno's Instant Buy or Sell, you each get $40 (AUD) worth of free bitcoin.

Trust rating

Luno is an unregulated exchange, but it's registered in some countries where it operates. The exchange has strong security, and 97% of its cryptocurrencies are stored offline in a cold wallet. This means that in the event of a hack, only 3% of assets are at risk. The exchange has never been hacked.

Past hacks

Luno has never been hacked.

Security audits

There have been no proven audits of Luno's security systems. Every quarter, Luno employs an independent audit firm to examine and confirm that cryptocurrencies belonging to customers are collateralised. This essentially means that the cryptocurrencies owned by customers exist. The 2022 audit was done by Mazars, an audit and advisory firm, and is made available on Luno's website. This audit proves nothing about Luno's security.

Insurance

There is no insurance provided to users of Luno. Any funds you lose if your account is compromised will not be refunded. Luno has never been hacked, but the company has no policy on whether you will be refunded in the event of a hack.

Signing up on Luno

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Disclaimer: Star ratings are only displayed for products with 10 or more reviews.
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Frequently asked questions

Is Luno safe?

Luno has a modest security structure in place and has never been hacked. Cyberattacks will always remain a threat.

Can Luno make you rich?

Luno is an exchange, and although there are modest passive income streams on the platform, you will have to trade by yourself. You and your trading decisions will determine if you can make money on the exchange.

How does Luno make money?

Luno generates revenue through transaction fees charged to customers. The exchange also earns royalties on cryptocurrencies its lending partner receives from users who stake.

What is the minimum deposit for Luno?

Luno requires customers to deposit a minimum of $10. This applies to all users in all the countries Luno operates.

Cryptocurrencies are speculative, complex and involve significant risks – they are highly volatile and sensitive to secondary activity. Performance is unpredictable and past performance is no guarantee of future performance. Consider your own circumstances, and obtain your own advice, before relying on this information. You should also verify the nature of any product or service (including its legal status and relevant regulatory requirements) and consult the relevant Regulators' websites before making any decision. Finder, or the author, may have holdings in the cryptocurrencies discussed.

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