Let's crunch the numbers to see how iiNet performs compared to other top Aussie telcos.
iiNet has a reputation for top-notch customer service, with no shortage of awards highlighting its success in getting Aussies connected swiftly and smoothly.
Customer service alone isn't enough, though. As demand for streaming video and other data-intensive services increases, so too does the need for fast and reliable Internet. To gauge whether iiNet delivers on this front, we've collected results from a range of broadband performance reports below. By comparing these results with those from other Australian telcos, you can see whether iiNet is fast enough for your needs.
Typical evening NBN speeds
NBN plans are categorised according to four main speed tiers, but those tiers don't always paint the most accurate picture of the speeds you'll end up getting. Factors like network congestion prevent Internet providers from hitting a tier's maximum speeds, which is why the Australian Competition and Consumer Commission (ACCC) issued guidelines encouraging providers to advertise the typical evening speeds their customers receive during the busy hours of 7pm to 11pm.
Typical evening speeds can differ dramatically from provider to provider, making them a valuable point of comparison when shopping for NBN plans. In the table and chart below, you can see how iiNet's typical evening speeds compare against other NBN providers – namely, those with the fastest typical evening speeds in the Standard Plus tier. To compare iiNet against even more NBN providers, take a look at our guide to the fastest peak-hour NBN providers in Australia.
|Provider||Standard Plus tier||Premium tier|
With streaming services continuing to replace over-the-air TV, the demand for fast and reliable performance on platforms like Netflix has grown. In response, Netflix now publishes the Netflix ISP Speed Index, a report that ranks telcos by their average download speeds when streaming Netflix during "prime time".
Below, you can see how fast iiNet streams Netflix compared to the other telcos tracked in the Netflix ISP Speed Index:
Data updated for Jun 2019 from the Netflix ISP Speed Index
|Provider||Average Prime Time Netflix speed|
As popular as streaming Netflix is, it pales in comparison to the time Aussies spend watching videos on YouTube. That's why ensuring your Internet provider can deliver snappy YouTube performance is a must.
Thankfully, Google makes this easy with the Google Video Quality Report. Unlike a standard speed test, the Google Video Quality Report tracks the percentage of high definition (HD) YouTube streams an Internet provider delivers at different times of the day. Google averages these results over 30 days to account for any anomalies. The closer the result is to 100%, the less buffering and pixelation a telco's customers had to deal with.
In the chart and table below, you can see how consistent iiNet's YouTube streams are compared to the telcos at the top of Google's rankings.
Data updated for Jun 2019 from Google's Video Quality Report
|Provider||24-hour video quality average||Peak-hour video quality average||Overall video quality rating|
|Foxtel Broadband NBN||96.38% HD||97.75% HD||97.06% HD|
|Telstra NBN||95.08% HD||95.25% HD||95.17% HD|
|TPG||94.71% HD||95.00% HD||94.85% HD|
|Exetel NBN||94.46% HD||94.75% HD||94.60% HD|
|MyRepublic||94.50% HD||94.50% HD||94.50% HD|
|iiNet||90.67% HD||90.50% HD||90.58% HD|
If PC gaming has a home, it's Steam. The digital games storefront is far and away the most popular source for video games on PC. As such, downloading games from Steam needs to be fast, a fact that Steam itself acknowledges by tracking the average download speeds of a variety of Aussie telcos.
To see where iiNet sits in Steam's speed rankings, check out the chart below:
Data updated for Jun 2019 from Steam
|Provider||Average download speed on Steam|
ACCC broadband performance data
While "typical evening speeds" are a good indication of an NBN provider's performance, they're still contingent on that provider accurately reporting those figures. To deter providers from fudging the numbers, the ACCC conducts its own speed tests on the largest Aussie telcos. It releases these results in a quarterly report that highlights how close each telco came to hitting the maximum speeds possible during the peak evening hours of 7pm to 11pm.
Take a look at the chart below to see how iiNet performed against the other telcos included in the ACCC's latest report:
Data updated for Jun 2019 from ACCC Broadband Performance Report
|Provider||Percentage of Max. Download Speed (busy hours)|