Finder's Customer Satisfaction Awards highlight the bundled electricity and gas providers Aussies love and trust most, based on their overall satisfaction and experience.
Here are this year's winners.
Red Energy took out the award as the most loved provider to bundle electricity and gas with, scoring 3.9 out of 5.
Red Energy took out the award as the most loved provider to bundle electricity and gas with, scoring 3.9 out of 5.
Loved Brand 
Alinta Energy earned a highly commended spot, scoring 3.8 out of 5 for customer satisfaction.
Alinta Energy earned a highly commended spot, scoring 3.8 out of 5 for customer satisfaction.
Origin Energy was also highly commended, with a score of 3.7 out of 5 from energy customers.
Origin Energy was also highly commended, with a score of 3.7 out of 5 from energy customers.
Red Energy claimed top honours for value, securing a customer rating of 4 out of 5 for its bundled plans.
Red Energy claimed top honours for value, securing a customer rating of 4 out of 5 for its bundled plans.
Value
Alinta Energy was recognised as a runner-up, earning a value score of 3.9 out of 5.
Alinta Energy was recognised as a runner-up, earning a value score of 3.9 out of 5.
AGL rounded out the top value performers, scoring 3.7 out of 5 from customers.
AGL rounded out the top value performers, scoring 3.7 out of 5 from customers.
Red Energy was voted the most reliable bundled electricity and gas provider, achieving an impressive 4.3 out of 5 for reliability.
Red Energy was voted the most reliable bundled electricity and gas provider, achieving an impressive 4.3 out of 5 for reliability.
Reliable
AGL was highly commended in this category, with a reliability score of 4.1 out of 5.
AGL was highly commended in this category, with a reliability score of 4.1 out of 5.
Origin Energy secured its highly commended spot with a score of 4 out of 5.
Origin Energy secured its highly commended spot with a score of 4 out of 5.
Red Energy took out the award for most trusted provider for bundling electricity and gas, with customers rating it 4 out of 5.
Red Energy took out the award for most trusted provider for bundling electricity and gas, with customers rating it 4 out of 5.
Trusted Brand
Alinta Energy was recognised as a highly commended brand, earning a trust score of 3.8 out of 5.
Alinta Energy was recognised as a highly commended brand, earning a trust score of 3.8 out of 5.
AGL closed out the category as highly commended, scoring 3.76 out of 5.
AGL closed out the category as highly commended, scoring 3.76 out of 5.
Red Energy claimed the award for legendary service, impressing customers with a score of 4.1 out of 5.
Red Energy claimed the award for legendary service, impressing customers with a score of 4.1 out of 5.
Quality Service
Alinta Energy was highly commended, earning 3.9 out of 5 for its customer service.
Alinta Energy was highly commended, earning 3.9 out of 5 for its customer service.
Origin Energy also performed well in this category, with customers giving it 3.8 out of 5.
Origin Energy also performed well in this category, with customers giving it 3.8 out of 5.
Red Energy was the most recommended bundled electricity and gas provider, with 89% of customers saying they'd recommend the brand.
Red Energy was the most recommended bundled electricity and gas provider, with 89% of customers saying they'd recommend the brand.
Recommended Brand
Alinta Energy followed closely behind, with 83% of customers happy to recommend it.
Alinta Energy followed closely behind, with 83% of customers happy to recommend it.
EnergyAustralia was also highly commended, with 81% of customers willing to recommend its bundled service.
EnergyAustralia was also highly commended, with 81% of customers willing to recommend its bundled service.
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.
Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Read our Advertiser Disclosure.
Graham Cooke is Finder’s Head of Consumer Research, leading the team responsible for gathering and analysing data on everything from consumer spending and saving habits to how different financial products perform in the real world.
Mariam is Finder's utilities expert. She's responsible for reviewing the criteria we use to determine award winners across each category.
Chris is the lead editor at Finder Shopping. He has been writing about consumer issues for 15 years.
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