Our awards research in numbers
135
Internet plans reviewed
43
Providers compared
3
Internet categories rated
Finder's NBN Awards are determined by a methodology that ranks plans and providers based on price, speed, reliability, the option to BYO modem or the price to buy one and customer support. To determine our winners, we reviewed 270 NBN plans across 39 providers.
The criteria for Finder's NBN Awards were determined by our insights team and internet experts. To be eligible:
Our categories were selected to help Australians looking for affordable internet plans that still offer reliable and fast speeds. The 5 categories we looked at are:
We gave each plan in every category a value score score based on 8 factors:
Our winners were the providers that topped the ranking score, with runners-up given honourable mentions so users have a wider selection in each category.
We looked at 255 NBN plans across 39 providers. We weighted the following factors to determine an overall value score for each plan:
We looked at 67 NBN 50 plans across 37 providers. We weighted the following factors to determine an overall value score for each plan:
We compared 74 NBN 100 plans from 38 providers. Here's how much we weighted each factor in our ranking methodology:
We compared 37 NBN 250 and NBN 500 plans from 27 providers. Here's how much we weighted each factor in our ranking methodology:
For this category, we analysed 25 cheap NBN plans from 20 providers that cost $65 per month or under. Our weighting system was:
The ACCC's broadband performance report comes out each quarter and highlights the speed reliability of the top 11 NBN providers in Australia.
While the report is able to give us an overview of the reliability of advertised NBN speeds by selected providers, smaller internet providers aren't included in the list. These smaller providers shouldn't be disregarded as they could offer fast speeds at better price points, but the reliability of their advertised speeds just cannot be officially verified by an independent body.
We gave the ACCC report a 10% weighting in our awards methodology so as to not penalise smaller providers by too much.
135
Internet plans reviewed
43
Providers compared
3
Internet categories rated
The Finder customer satisfaction awards recognise Australia's favourite brands across a huge number of categories. We survey thousands of real Australians to understand how they feel about their recent product purchases to help you make a decision about what product to get. It's an independent awards program calculated by our data and insights team. Commercial partnerships do not influence the results in any way.
We gave out 1 overall award to the best rated NBN provider for customer satisfaction, with 2 brands recognised as being highly commended.
Total number of responses for NBN providers: 765
Total number of brands surveyed: 10
We know our stuff. We review every dollar, every GB, every plan, every month. Our data usage is bonkers.
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