How to get a 5-star Uber rider rating
Uber drivers also rate their passengers. If your score dips too low, drivers might not accept your ride request. Here's how to make sure you maintain a good rating.
- Respect the Uber driver. Some people taking Ubers will have consumed alcohol. Even so, you should be respectful of your Uber driver. Treat them like you'd want to be treated. An Uber driver told me they don't accept riders after a certain time, because they tend to get drunk people who make a lot of mess. Judge whether they want to chat. I'd say 8/10 drivers will chat, but some just want to complete the journey and get home! Also, when you get in, at least acknowledge the driver and offer them a simple greeting. Want to strike up a conversation? Ask how they find working with Uber. Or, how do they like their car?
- Don't make them wait. Uber drivers told me the number one most annoying thing for them was when they were left waiting for someone to meet them. So, be punctual. Using the app, it's possible to only leave your building right at the last minute, so you can jump in the Uber as they pull up. The driver doesn't start earning until you get in.
- Respect their property. An Uber driver's car could be their own personal vehicle. So respect it. Don't slam the doors and be careful not to scratch the paint getting in. Also, ask the driver if they mind you eating – they can charge a cleaning fee if necessary. If you get out and leave a load of rubbish behind that the driver has to tidy up, that's going to irritate them. Also, don't mess with the stereo or in-car heating controls without permission.
- Leave a tip. Leaving the driver a tip might go a long way to getting a good rating from them.
- Follow the rules. Another commonly cited annoyance of Uber drivers is parents trying to get in an Uber with their children without a proper car seat. It's the responsibility of the rider to provide a correct and safe car seat. Uber Australia also says that open containers of alcohol are not allowed in Uber vehicles. Another courtesy is to allow them to drive, rather than being a backseat driver, and be reasonable about where you want to be dropped off.
hi, I just got back from Hong Kong where I had opened an Uber account. Instead of opening a new account in Australia, can I transfer the account over or make the account world wide?
Hi Eddie,
Hope this email finds you well.
You are able to use your Uber account anywhere in the world regardless of the country you opened it.
Happy Uber-ing!
Best,
Nikki
can my 17 year old ride alone in an uber in australia?
Hi Bec,
Thanks for getting in touch! Uber Requests from underage riders are not allowed and a rider must be at least 18 years of age to have an Uber account and request rides. Anyone under 18 must be accompanied by someone 18 years of age or older on any ride.
Hope this helps and feel free to reach out to us again for further assistance.
Cheers,
Nikki
The Uber app doesn’t save the CVV which means that I can’t use Uber. It used to work but I’ve changed my phone few months ago and since then the problem hasn’t solved. Any idea why it does it and how it can be fixed?
Hi Yosi,
Thank you for getting in touch with Finder.
Since you may choose other payment methods on Uber such as cash or a PayPal account, you may add a Paypal account then delete your credit card details then add it again and hopefully it would help to resolve this issue.
I hope this helps.
Thank you and have a wonderful day!
Cheers,
Jeni
Hi, I’m an Uber driver who currently works in Perth but am planning to drive to Melbourne and stay there for a few months before coming back home to Perth.
I was wondering if i could just sign onto the driver app and work or will i need to re-register in Melbourne?
Any help would be greatly appreciated.
Hi Sam,
Thanks for your message. If you’re looking to drive Melbourne other than Perth (and any other AU city) visit the Signing Up section of the Help Center in the Uber website to learn about the specific local requirements for any city where Uber is available. Here’s how:
1. Sign in to help.uber.com and navigate to the partner Signing Up help section
2. In the top right corner of the page, select the city you’d like to drive in.
3. Navigate to the Requirements section in the help menu to review driving requirements for the city you’d like to drive in
Note also that there are certain local city requirements of Uber when driving in Melbourne such your age shoud be least 21 years old, you have held an Open licence for 6 months or more, have a citizenship, residency or visa status that allows you the right to work in Australia and if you can provide supporting documents as required by Uber. As for your car, it has to be at least 4 doors, car model year of 2009 or newer and is in good driving condition with no cosmetic damage.
Hope this helps and best to contact Uber for more information,
Cheers and happy Uber-ing!
Best,
Nikki
Can the New Zealand ap be used in Australia?
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Hi Graham,
Thanks for your inquiry!
Yes, you can use the UBER app in Australia regardless of where it was downloaded.
Hope this clarifies!
Best,
Nikki