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If you want to use the Uber platform as a rider, you first need to download the app (available for iOS and Android) and create an account. You are required to provide your debit or credit card information so you can be charged through the app. When you want to order an Uber, open the app and make sure your location is correct, then choose what type of Uber you want.
An UberX is the cheapest option, while UberBLACK and UberLUX are the premium options, and an UberTAXI is just a regular taxi you can order through the app. Once you've ordered you can input your destination to assist the driver. You'll be shown the name and number plate of your driver as well as how far away they are. You might find the driver calls you if they need to check your location.
You can track your ride when you're in the car and send your trip status to anyone you need to. The driver will be shown an automatic route to go but you can ask for them to take a different way. At the end of the trip you don't need to physically pay as all payments are handled by the app. The last step is rating your driver out of five stars.
Why should I speak to a broker about rideshare insurance?
|State||Is it legal?||Date legalised||Details|
|New South Wales||17 December 2015||$200 million of compensation was promised to taxi and car hire plate owners and operators.|
|Australian Capital Territory||30 October 2015||Drivers need to meet criteria and may need to pay additional licensing fees to drive with Uber.|
|Victoria||25 August 2016||A $2 levy applied to taxi and ride-booking services in Victoria.|
|Queensland||5 December 2016||The government had previously issued a cease-and-desist notice to Uber.|
|Northern Territory||May 2017||The Government legalised Uber in 2017 but due to regulatory difficulties, Uber is not set to launch in Darwin until August 2018.|
|South Australia||1 July 2016||Taxi drivers will be compensated and a $1 metropolitan ride levy applies.|
|Tasmania||8 Nov 2016||Initially only legalised until 2018.|
|Western Australia||December 18 2015||Ridesharing services must operate with an omnibus licence.|
The idea for Uber came about in 2008 when entrepreneurs Travis Kalanick and Garrett Camp were stuck in the snow in Paris and unable to hail a cab. The original offering was an app that let you order premium vehicles and was available in the US. These vehicles ended up costing about 1.5 times more than a cab.
While car services were common in the US, the convenience of ordering through your phone made UberCab, as it was originally called, a success soon after its San Francisco launch in 2010. As UberCab grew it completed funding round after funding round, one of its most notable being its $11 million Series A funding in 2011, as well as organisational changes. Ryan Graves, who had become CEO following a Twitter exchange between himself and Kalanick, soon stood down to COO with Kalanick replacing him. The two described it as an amicable move.
Uber's first cease-and-desist-order came in late 2010 for acting as a cab service without the licence, prompting a name change to Uber. Uber continued to expand to other major US cities, as well as Paris, throughout 2011. The company announced UberX in July 2012 and used on-demand ice-cream trucks to promote its new service. This was off the back of a successful Series B funding of $37 million in December 2011.
Uber launched in its first Australian city, Sydney, in 2012. Having operated in the US market for three years, Uber, as well as other ridesharing platforms, were legalised for the first time in California in September 2013. ACT was the first state to legalise Uber in 2015.
This will differ depending on the city you live in. However, you will be charged a base fare, a fare per minute and a fare per km travelled. This will result in your total. You can get a fare estimate on Uber's website.
Uber's pricing model is based on the levels of supply and demand at the time. The fewer drivers available and the higher the demand for cars, the higher the surge will be. The surge price increases in increments and is updated very regularly – you can often find the surge price disappear, or sometimes increase within a few minutes. Surge pricing is expressed as a calculation of your standard fare.
For example, you may find a 1.2 X surcharge when you go to book an Uber. Surge pricing is one of the least popular aspects of Uber's service. Uber says it encourages more riders to come on the platform when there is a high demand, for example late at night or during events such as New Year's Eve. However, Uber has been criticised for its surge pricing during these periods as well as times of emergency, the most notable Australian example being the exorbitant surge pricing being charged to get people out of the Sydney CBD during the Lindt Cafe Siege.
While Uber has seen a considerable global uptake in its services, there still may be some hesitation from those using the platform for the first time. For starters, you have to enter your card details into the app so you can be charged. It's important to note these card details are kept secure and cannot be seen by your driver.
You will be able to see your driver's photo and number plate before they pick you up and the driver will be able to see your phone number in case they need to confirm your location. If anything does happen, for example, if your driving was driving recklessly, you lost an item or there are any other concerns you have, you can submit feedback and get help through the app. This feature is especially useful if you've lost something.
However, the most important safety feature is that you and your driver both rate each other. Uber drivers rely on high scores to keep them on the road, so if they do anything wrong they are risking their job.
Uber is constantly expanding and adding new services to its platform. Here are the other services you can take advantage of:
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