7 ways you can get healthcare support beyond your health insurance
With the right cover, you can get healthcare support beyond making claims, including virtual care, health programs and hospital support.
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Looking after your health is an ongoing process and it's not necessarily straightforward. So when you're looking at health insurance cover, it makes sense to look for one that can keep you on-track even when you're not making a claim.
With the right cover, you can access support at every stage of your healthcare journey, from virtual care and health programs to services that help before, during and after a hospital visit – you can learn more on Medibank's website.
👋 Hey there! We've partnered with Medibank for this article. So we'll be using a range of Medibank hospital and extras product features as examples throughout. However, you should always do your own research. Make sure to read the product T&Cs before you sign up for any insurance product.
1. Online Doctor consultations
Whether you need a medical certificate for work, a straightforward prescription, a referral or some advice on your current health – sometimes you just need to speak to a doctor.
The good news is that this can be straightforward with Medibank. Members with eligible hospital cover may be able to access Online Doctor consultations* via phone or video with Amplar Health. Eligibility requirements, consultation limits and service availability apply.
Services like this can let you get the non-emergency support you need.
2. 24/7 Mental health support
Mental health is different for everyone, and sometimes you might need some unexpected support.
That's where being able to chat to a mental health professional on a 24/7 basis can be very handy.
Medibank health insurance members have access to a mental health professional over the phone or online at no extra cost**. These sessions are a safe space where you can ask questions about a range of mental health concerns for you or a loved one and get guidance on what you can do next.
3. Health Concierge
If you've got a hospital visit coming up (e.g. for surgery) or will need to visit one on a regular basis for treatment, you'll probably find that you have a lot of questions.
How does it work? Who do you need to speak to? What support is available?
There's where Medibank's Health Concierge service can help.+
If you're an eligible Medibank member with Hospital Cover, you can get in touch with a Health Concierge. In fact, if you've got an upcoming hospital visit for specific reasons then the Health Concierge will actually reach out to you.
4. Support before, during and after hospital treatment
Hospital visits can be confusing and stressful. With this in mind, Medibank offers a range of information on its website and in its app to help you prepare before your visit, as well as looking after yourself while you're there and when you get home. We'll cover some of these resources in more detail below.
There are other ways that Medibank can assist, too. For example, eligible members can access a range of services through Medibank at Home in place of or while they recover from a hospital treatment, depending on their cover and doctor's advice.
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5. Better Knee, Better Me
If you've got long-term health conditions like knee osteoarthritis, it's important to get the right care from your doctor. But there are also lifestyle changes you might be able to make for yourself.
This is why Medibank offers health support programs, such as Better Knee, Better Me#. The program aims to help eligible members manage knee pain and improve mobility with support from a physiotherapist and dietitian, where clinically appropriate.
Access to support like this can potentially help reduce painful knee osteoarthritis and improve quality of life.1
6. Type 2 diabetes program
Managing or reducing the risk of type 2 diabetes can be challenging, which is why access to practical information and support can be valuable.
Medibank does this via its Type 2 Diabetes Program ~. For up to 12 months, eligible members are supported through the program, where clinically appropriate, to help them manage their Type 2 diabetes, including consultations with dietitians to discuss nutrition and weight management as needed.
7. Heart health support
Looking after heart health is a key part of looking after your overall health2.
With this in mind, Medibank provides a range of practical resources for heart health, including information on preventing, spotting and managing heart conditions.
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Things you should know
*Online Doctor - Must be a Medibank member with Hospital cover, Overseas Workers Health Cover or Overseas Visitors Health Cover.
**Some referred services may involve out-of-pocket costs and waiting periods may apply.
+Health Concierge is available to all eligible Medibank members who hold hospital cover. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC). Some referred services may involve out-of-pocket costs.
~Type 2 Diabetes Program - Available, where clinically appropriate, to Medibank members aged 18 and over with hospital cover that includes diabetes management who have been diagnosed with type 2 diabetes, are above a healthy weight (BMI 25 or more), can speak and read English and can access a telephone and internet.
#Better Knee Better Me - Available, where clinically appropriate, to Medibank members aged 18 or over with hospital cover that includes joint replacement surgery who have been experiencing chronic knee pain on most days for the past 3 months, are above a healthy weight (BMI≥25), can speak and read English and can access a telephone and internet.
* Must be aged 16+ to register for Live Better Rewards, but some partners require you to be 18+ to earn and redeem. To earn and redeem points, must hold eligible Medibank hospital and/or extras cover (excluding Overseas Student Health Cover and Ambulance only cover), be up-to-date with premium payments and have signed up in My Medibank. Live Better Management Pty Ltd ACN 003 457 289 may receive commissions from partners. Points earning activities and rewards may change and are subject to availability. Additional terms may apply. See full Medibank Live Better rewards terms at https://www.medibank.com.au/livebetter/rewards/terms/.
1 Osteoarthritis of the Knee Clinical Care Standard, Australian Commission on Safety and Quality in Health Care. Retrieved 20 October 2026.
2 Cardiovascular diseases (CVDs), World Health Organisation. Retrieved 20 October 2026.
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