No, David Jones hasn’t axed your gift card and yes, you can still return things
Key takeaways
- Alarming reports have emerged claiming David Jones has axed gift cards and refunds – that's not the full story.
- If you already have a David Jones gift card, you can still use it, but the retailer has stopped selling new gift cards.
- They've also reduced their refund policy for 'change of mind' from 30 days to 14 days, for purchases made after November 7. Items purchased earlier still fall under the 30-day policy.
David Jones has stopped selling new gift cards following its move into voluntary administration and receivership.
Over the weekend, media was reporting they were no longer accepting gift cards and had stopped taking items back for return – but that's not quite true.
If you have a David Jones gift card
David Jones confirmed that existing gift cards and store credits remain redeemable at David Jones stores, subject to the retailer's current trading terms.
However, given the uncertainty of their trading future, they're not selling new gift cards any longer.
🛍️ If you've got a David Jones gift card sitting in your wallet, it hasn't suddenly become worthless, but you might want to spend it sooner than later in case this changes.
Boxout: David Jones is still trading while administrators and receivers work out the future of the business. If the company is eventually wound up, gift card holders could be left with unusable gift vouchers because they're generally treated as unsecured creditors.
If you need to return something to David Jones
David Jones hasn't "axed refunds". Instead its returns policy has tightened while the business is in administration.
→ For purchases made from 7 November, change-of-mind returns are now limited to a 14-day exchange period, with some exclusions.
→ Purchases made before 7 November retain the previous 30-day timeframe, with an additional five days for online orders.
Your Australian Consumer Law rights still apply if something is faulty, unsafe or doesn't match its description.
Bottom line: if you've got a David Jones gift card, use it while you can as these trading conditions could change any day.
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