Up clinched the top spot for Most Loved bank account with a score of 4.40.
Finder Banking Customer Satisfaction Awards 2026
We surveyed thousands of Australians about their banking app experience to find the top brands.
The Finder Customer Satisfaction Awards ask Australians which brands and products they trust and love the most. For the bank account satisfaction awards, we surveyed thousands of Australians to rate their bank accounts.
Most Loved Bank Account: Up
Up clinched the top spot for Most Loved bank account with a score of 4.40.
Loved Brand
ING
ING received a Loved Brand citation for its bank accounts.
ING
ING received a Loved Brand citation for its bank accounts.
Bank Australia
Bank Australia was honoured as a Loved Brand for its bank accounts.
Bank Australia
Bank Australia was honoured as a Loved Brand for its bank accounts.
Macquarie Bank
Macquarie Bank scored a Loved Brand badge for its bank accounts.
Macquarie Bank
Macquarie Bank scored a Loved Brand badge for its bank accounts.
Beyond Bank
Beyond Bank earned Loved Brand recognition for its bank accounts.
Beyond Bank
Beyond Bank earned Loved Brand recognition for its bank accounts.
Most Trusted Bank Account: Beyond Bank
With a score of 4.43, Beyond Bank is the winning Most Trusted Bank Account.
With a score of 4.43, Beyond Bank is the winning Most Trusted Bank Account.
Trusted Brand
ING
ING achieved Trusted Brand status for its bank accounts.
ING
ING achieved Trusted Brand status for its bank accounts.
Macquarie Bank
Macquarie Bank garnered a Trusted Brand accolade for its bank account.
Macquarie Bank
Macquarie Bank garnered a Trusted Brand accolade for its bank account.
Up
Up scored as a Trusted Brand for its bank accounts.
Up
Up scored as a Trusted Brand for its bank accounts.
Bank Australia
Bank Australia received a Trusted Brand badge for its bank account.
Bank Australia
Bank Australia received a Trusted Brand badge for its bank account.
Bendigo Bank
Bendigo Bank was recognised as a Trusted Brand for its bank account.
Bendigo Bank
Bendigo Bank was recognised as a Trusted Brand for its bank account.
Legendary Service Bank Account: Beyond Bank
Beyond Bank was the winner for Legendary Service Bank Account with a score of 4.52.
Beyond Bank was the winner for Legendary Service Bank Account with a score of 4.52.
Quality Service
Up
Up earned a Quality Service badge for its bank accounts.
Up
Up earned a Quality Service badge for its bank accounts.
Newcastle Permanent
Newcastle Permanent was honoured for Quality Service with its bank accounts.
Newcastle Permanent
Newcastle Permanent was honoured for Quality Service with its bank accounts.
ING
ING scored a Quality Service badge for its bank account.
ING
ING scored a Quality Service badge for its bank account.
Bank Australia
Bank Australia attained Quality Service recognition for its bank account.
Bank Australia
Bank Australia attained Quality Service recognition for its bank account.
Bendigo Bank
Bendigo Bank received a Quality Service accolade for its bank account.
Bendigo Bank
Bendigo Bank received a Quality Service accolade for its bank account.
Top Rated Anti-Fraud Bank Account: Macquarie Bank
Macquarie Bank finished first as the winning Top Rated Anti-Fraud bank account with a score of 4.36.
Macquarie Bank finished first as the winning Top Rated Anti-Fraud bank account with a score of 4.36.
Highly Rated Anti-Fraud
Commonwealth Bank
Commonwealth Bank was recognised for Highly Rated Anti-Fraud measures in its bank account.
Commonwealth Bank
Commonwealth Bank was recognised for Highly Rated Anti-Fraud measures in its bank account.
Up
Up received a Highly Rated Anti-Fraud accolade for its bank account.
Up
Up received a Highly Rated Anti-Fraud accolade for its bank account.
Top Rated Bank Money Management Tools: Up
Up triumphed as Top Rated Bank for money management tools with a score of 4.37.
Up triumphed as Top Rated Bank for money management tools with a score of 4.37.
Highly Rated Bank
Macquarie Bank
Macquarie Bank received a Highly Rated Bank badge for its money management tools.
Macquarie Bank
Macquarie Bank received a Highly Rated Bank badge for its money management tools.
Commonwealth Bank
Commonwealth Bank was recognised as a Highly Rated Bank for its money management tools.
Commonwealth Bank
Commonwealth Bank was recognised as a Highly Rated Bank for its money management tools.
Beyond Bank
Beyond Bank earned a Highly Rated Bank badge for its money management tools.
Beyond Bank
Beyond Bank earned a Highly Rated Bank badge for its money management tools.
Bank Australia
Bank Australia scored a Highly Rated Bank accolade for its money management tools.
Bank Australia
Bank Australia scored a Highly Rated Bank accolade for its money management tools.
UBank
UBank attained Highly Rated Bank status for its money management tools.
UBank
UBank attained Highly Rated Bank status for its money management tools.
Most Recommended Bank Account: Up
Up was named the winning Most Recommended Bank Account with a score of 4.38.
Up was named the winning Most Recommended Bank Account with a score of 4.38.
Recommended Brand
Macquarie Bank
Macquarie Bank earned a Recommended Brand badge for its bank accounts.
Macquarie Bank
Macquarie Bank earned a Recommended Brand badge for its bank accounts.
Beyond Bank
Beyond Bank was honoured as a Recommended Brand for its bank accounts.
Beyond Bank
Beyond Bank was honoured as a Recommended Brand for its bank accounts.
ING
ING received a Recommended Brand badge for its bank accounts.
ING
ING received a Recommended Brand badge for its bank accounts.
Newcastle Permanent
Newcastle Permanent scored Recommended Brand recognition for its bank accounts.
Newcastle Permanent
Newcastle Permanent scored Recommended Brand recognition for its bank accounts.
Top Rated Neobank Money Management Tools: Up
Up was the Top Rated Neobank for Money Management Tools with a score of 4.28.
Up was the Top Rated Neobank for Money Management Tools with a score of 4.28.
Highly Rated Neobank
Macquarie Bank
Macquarie Bank received a Highly Rated neobank badge for its money management tools.
Macquarie Bank
Macquarie Bank received a Highly Rated neobank badge for its money management tools.
ING
ING was recognised as a Highly Rated neobank for its money management tools.
ING
ING was recognised as a Highly Rated neobank for its money management tools.
How we picked our 2026 Customer Satisfaction Awards winners
Over 50,000 Aussies rated brands they've used for Finder's 2026 Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction.
Meet our experts
Graham Cooke, Head of consumer research
Graham Cooke is Finder’s Head of Consumer Research, leading the team responsible for gathering and analysing data on everything from consumer spending and saving habits to how different financial products perform in the real world.
Richard Whitten, Money editor
Richard Whitten is a money editor at Finder. He has been covering home loans, property and personal finance for the last 7 years.
Alison Banney, Editor, Money
With over 10 years of experience writing about personal finance, Alison has written extensively for a range of financial institutions and publications including Westpac, Money Magazine and Financy.
Check out the best of the best, judged by experts.
All the Finder Awards
Explore past Finder Customer Satisfaction Award winners
More resources on Finder
Ask a question
Can help me check account status my nab bank,help me to update use my nab bank ,cause I’m only have nab bank,but at overseas I cant use,can you all help me fix that one.
Hi Muhamad,
We’re a review and comparison site so we can’t provide any customer support. Your best bet is to contact NAB customer service. You can call the NAB Connect Client Centre on the international number +61 3 8641 9930. Best of luck!