Pet Insurance Customer Satisfaction Awards 2023
We asked 1300 Australians to rate their pet insurer based on customer service, value for money, benefits and more.
Pet insurance customer satisfaction winner
Guardian pet insurance ranked in second place, gaining an overall score of 4.3/5. 78% of people surveyed said they would recommend Guardian. It scored very highly in particular for its value for money.
Kogan pet insurance ranked in third place, gaining an overall score of 4.28/5. 89% of customers surveyed said they would recommend Kogan pet insurance.
Pet insurance customer satisfaction ratings 2023
|Brand||Overall satisfaction||Customers who'd recommend|
Pet insurance customer satisfaction awards methodology
To get our customer satisfaction award winners for pet insurance, we asked a total of 1300 customers how they felt about their current pet insurer. To be eligible for inclusion in the final results, we had to get a minimum of 45 responses for each pet insurer.
We asked each customer to rate the following out of 5:
- Features and benefits
- Customer service
- Value for money
- Ease of application
Respondents were also asked whether they would recommend the brand to a friend. The final score was calculated as an average of all metrics scored.
Green Cross, RACQ, RAC and Petplan were not included in the final results because they did not meet our eligibility criteria. Green Cross Healthy Pets Plus isn't an insurance policy, it's a wellness programme. RACQ and RAC were excluded because they are not available in all Australian states. Petplan is now Petcover.
- 2023 Finder Customer Satisfaction Awards
- Pet insurance methodology
More guides on Finder
Best Cyber Monday deals you can still get today: Up to 70% off
Black Friday is now over, but you can still pick up stacks of Cyber Monday deals that are every bit as good.
How a pink trading platform dominated New Zealand
Sharesies boasts 500,000 Kiwi customers - or one-tenth of the New Zealand population.
Woolworths vs Coles: Which paid membership is better? [VIDEO]
Is it worth spending more with Everyday Extra or Coles Plus?
Savings with Sarah #10
Aussies are predicted to spend $30 billion this festive season. Here's 7 key tips on how you can save on gift-buying.
Cyber Monday laptop deals 2023
Access deals and discounts of up to 65% off laptops from Dell, Microsoft, HP and more in the 2023 Cyber Monday sale event.
Standing desk sale: 35% off at Omnidesk for Cyber Monday
Upgrade your home office this Cyber Monday with 35% off ergonomic standing desks from Omnidesk.
Cyber Monday iPhone deals 2023
If you're looking for iPhone deals in this year's Cyber Monday sales, check out our roundup of the very best discounts around.
Virgin flights to Uluru: How many points do you need?
Can you get a red-hot deal for the red centre?
How to avoid a Christmas debt hangover
11% of us are putting our holiday shopping on plastic.
Black Friday Weekend: Today’s 25 best deals
From cutting-edge gadgets to deluxe mattresses, these are the best Black Friday deals you can get over the weekend.