The Finder Customer Satisfaction Awards asks Australians which pet insurance brands they trust and love the most. We surveyed thousands of Australians to rate their pet insurance branded based on value, features, customer service and claims.
AAMI has secured the title of winner for Most Loved Pet Insurance, achieving an impressive score of 4.23.
AAMI has secured the title of winner for Most Loved Pet Insurance, achieving an impressive score of 4.23.
Loved Brand 
Bow Wow Meow was awarded a Loved Brand commendation for its pet insurance.
Bow Wow Meow was awarded a Loved Brand commendation for its pet insurance.
RSPCA Pet Insurance also earned a Loved Brand badge for its insurance products.
RSPCA Pet Insurance also earned a Loved Brand badge for its insurance products.
With a score of 4.21, AAMI takes out the top spot as the winner for Top Value Pet Insurance.
With a score of 4.21, AAMI takes out the top spot as the winner for Top Value Pet Insurance.
Value 
Budget Direct received a Value commendation in recognition of its pet insurance offerings.
Budget Direct received a Value commendation in recognition of its pet insurance offerings.
Bow Wow Meow also scored a Value commendation for pet insurance.
Bow Wow Meow also scored a Value commendation for pet insurance.
Bow Wow Meow leads the pack as the winner for Most Trusted Pet Insurance, clocking in with a score of 4.2.
Bow Wow Meow leads the pack as the winner for Most Trusted Pet Insurance, clocking in with a score of 4.2.
Trusted Brand
The Trusted Brand commendation for pet insurance has been bestowed upon RSPCA Pet Insurance.
The Trusted Brand commendation for pet insurance has been bestowed upon RSPCA Pet Insurance.
AAMI also picked up a Trusted Brand commendation for its pet insurance.
AAMI also picked up a Trusted Brand commendation for its pet insurance.
Boasting a high score of 4.32, Bow Wow Meow is the outright winner for Legendary Service Pet Insurance.
Boasting a high score of 4.32, Bow Wow Meow is the outright winner for Legendary Service Pet Insurance.
Quality Service
AAMI was recognised with a Quality Service commendation for pet insurance.
AAMI was recognised with a Quality Service commendation for pet insurance.
A Quality Service commendation was also earned by RSPCA Pet Insurance.
A Quality Service commendation was also earned by RSPCA Pet Insurance.
Bow Wow Meow has been named the winner for Easiest to Claim Pet Insurance after scoring 4.26.
Bow Wow Meow has been named the winner for Easiest to Claim Pet Insurance after scoring 4.26.
Easy to Claim
For its streamlined processes, AAMI scored an Easy to Claim commendation for its pet insurance.
For its streamlined processes, AAMI scored an Easy to Claim commendation for its pet insurance.
Pet Insurance Australia also garnered an Easy to Claim badge.
Pet Insurance Australia also garnered an Easy to Claim badge.
Bow Wow Meow rounds out its success as the winner for Most Recommended Pet Insurance with a score of 4.14.
Bow Wow Meow rounds out its success as the winner for Most Recommended Pet Insurance with a score of 4.14.
Recommended Brand
A Recommended Brand commendation for pet insurance was presented to RSPCA Pet Insurance.
A Recommended Brand commendation for pet insurance was presented to RSPCA Pet Insurance.
Woolworths Everyday Insurance rounded out the list with a Recommended Brand badge.
Woolworths Everyday Insurance rounded out the list with a Recommended Brand badge.
Over 50,000 Aussies rated brands they've used for Finder's 2026 Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction.
Ceyda Erem is Finder’s senior writer for insurance and has almost 10 years of experience writing about personal finance.
Graham Cooke is Finder’s Head of Consumer Research, leading the team responsible for gathering and analysing data on everything from consumer spending and saving habits to how different financial products perform in the real world.
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