The 2025 Finder Term Deposit Satisfaction Awards recognise the most loved term deposits in Australia, based on a survey of hundreds of Australians. We asked users to rate their term deposits based on their overall satisfaction and experience.
Bendigo Bank is Australia's most loved brand for term deposits this year, with a score of 4.4 out of 5 from customers. It offers a wide range of term lengths to choose from, with strong fixed rates and the choice of how frequently to receive interest payments.
Bendigo Bank is Australia's most loved brand for term deposits this year, with a score of 4.4 out of 5 from customers. It offers a wide range of term lengths to choose from, with strong fixed rates and the choice of how frequently to receive interest payments.
Loved Brand
ING was highly commended for Australia's most loved term deposit brand, with a score of 4.26 out of 5 from its customers.
ING was highly commended for Australia's most loved term deposit brand, with a score of 4.26 out of 5 from its customers.
Suncorp was highly commended for Australia's most loved term deposit brand, with a score of 4.26 out of 5 from its customers.
Suncorp was highly commended for Australia's most loved term deposit brand, with a score of 4.26 out of 5 from its customers.
As well as most loved, Bendigo Bank was also named Australia's most trusted brand for term deposits this year. Bendigo Bank customers gave it a score of 4.4 out of 5 for this category.
As well as most loved, Bendigo Bank was also named Australia's most trusted brand for term deposits this year. Bendigo Bank customers gave it a score of 4.4 out of 5 for this category.
Trusted Brand
Suncorp was highly commended as one of Australia's trusted term deposit brands, with a score of 4.38 out of 5 from its customers.
Suncorp was highly commended as one of Australia's trusted term deposit brands, with a score of 4.38 out of 5 from its customers.
ING was highly commended as one of Australia's trusted term deposit brands, with a score of 4.38 out of 5 from its customers.
ING was highly commended as one of Australia's trusted term deposit brands, with a score of 4.38 out of 5 from its customers.
When it comes to legendary service, Bendigo Bank is Australia's number one term deposit brand with a score of 4.35 out of 5 from customers. With great customer service it's easy to see why Bendigo Bank was also named the most loved and most trusted term deposit brand.
When it comes to legendary service, Bendigo Bank is Australia's number one term deposit brand with a score of 4.35 out of 5 from customers. With great customer service it's easy to see why Bendigo Bank was also named the most loved and most trusted term deposit brand.
Quality Service
Suncorp was a highly commended term deposit brand with quality service, with a score of 4.25 out of 5 from its customers.
Suncorp was a highly commended term deposit brand with quality service, with a score of 4.25 out of 5 from its customers.
ING was a highly commended term deposit brand with quality service, with a score of 4.25 out of 5 from its customers.
ING was a highly commended term deposit brand with quality service, with a score of 4.25 out of 5 from its customers.
ING was named Australia's top value term deposit brand this year, with a score of 4.33 out of 5 from customers. ING has consistently offered some of the best fixed rates in the market throughout the judging period.
ING was named Australia's top value term deposit brand this year, with a score of 4.33 out of 5 from customers. ING has consistently offered some of the best fixed rates in the market throughout the judging period.
Value
Bendigo Bank was highly commended for Australia's top value term deposit brand, with a score of 4.26 out of 5 from its customers.
Bendigo Bank was highly commended for Australia's top value term deposit brand, with a score of 4.26 out of 5 from its customers.
Suncorp was highly commended for Australia's top value term deposit brand, with a score of 4.26 out of 5 from its customers.
Suncorp was highly commended for Australia's top value term deposit brand, with a score of 4.26 out of 5 from its customers.
After being named the top value term deposit brand, it's no surprise ING was also the most recommended this year. More than 96% of ING's customers would recommend the bank to friends and family.
After being named the top value term deposit brand, it's no surprise ING was also the most recommended this year. More than 96% of ING's customers would recommend the bank to friends and family.
Recommended Brand
Bendigo Bank has been highly commended for this year's most recommended brand for term deposits, with 92% of customers recommending it.
Bendigo Bank has been highly commended for this year's most recommended brand for term deposits, with 92% of customers recommending it.
NAB has been highly commended for this year's most recommended brand for term deposits, with 92% of customers recommending it.
NAB has been highly commended for this year's most recommended brand for term deposits, with 92% of customers recommending it.
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.
Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
With over 10 years of experience writing about personal finance, Alison has written extensively for a range of financial institutions and publications including Westpac, Money Magazine and Financy.
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
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All the Finder Awards
