

InvestSMART is our Most Loved winner with an overall score of 4.23 out of 5. It scored highly for user experience, customer service and features.
The Finder Customer Satisfaction Awards ask Australians which brands and products they trust and love the most. For the Robo advisor customer satisfaction awards, we surveyed Australians to rate their robo advisor.
Here are the results.
InvestSMART is our Most Loved winner with an overall score of 4.23 out of 5. It scored highly for user experience, customer service and features.
InvestSMART also took the prize as the most trusted robo-advisor, with 91% of users agreeing it was a reliable and trustworthy company, and solid marks across the board.
InvestSMART makes it an awards trifecta as the winner of the service category. It scored highest for customer service and user experience.
Platform | Overall satisfaction | Trustworthy/reliable |
---|---|---|
![]() | ★★★★★ 4.23/5 | 91% |
![]() | ★★★★★ 4.12/5 | 82% |
![]() | ★★★★★ 3.95/5 | 68% |
![]() | ★★★★★ 3.93/5 | 69% |
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards program. Aussies rate brands within a product category across a range of metrics, including 'value for money' and 'customer service'. Finder worked with leading data, insights and consulting company, Dynata to survey customers and collect their responses.
The final scores were calculated as follows:
Award | Weightings |
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Most Loved |
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Most Trusted |
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Legendary Service |
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Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Survey customers received an incentive arranged by Dynata. Read our Advertiser Disclosure.
Kylie is Finder's investments expert. She is responsible for selecting the awards criteria we use to determine the winners.
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
Tom is a publisher and finance writer, specialising in crypto and investing. He first started investing in crypto in 2017.
Check out the best of the best, judged by experts.All the Finder Awards