The Finder Customer Satisfaction Awards ask Australians which brands and products they trust and love the most. For the Robo advisor customer satisfaction awards, we surveyed Australians to rate their robo advisor.
Here are the results.
QuietGrowth was named the most loved robo advisor at this year's Customer Satisfatcion Awards, with customers awarding it a score of 4.14 out of 5 for overall satisfaction. It was also the most recommended robo advisor and received high marks for value, trust and customer service.
QuietGrowth was named the most loved robo advisor at this year's Customer Satisfatcion Awards, with customers awarding it a score of 4.14 out of 5 for overall satisfaction. It was also the most recommended robo advisor and received high marks for value, trust and customer service.
Loved Brand 
Stockspot came highly commended in this category, earning a respectable score of 3.93 from users.
Stockspot came highly commended in this category, earning a respectable score of 3.93 from users.
Raiz rounded out the top three most loved robo advisors, with a customer love score of 3.72 out of 5.
Raiz rounded out the top three most loved robo advisors, with a customer love score of 3.72 out of 5.
Stockspot was rated the best value robo advisor at this year's Customer Service Awards, achieving a score of 4.00 out of 5 for its fees and offering. It was also given the highest scores for trust and legendary service.
Stockspot was rated the best value robo advisor at this year's Customer Service Awards, achieving a score of 4.00 out of 5 for its fees and offering. It was also given the highest scores for trust and legendary service.
Value
Raiz was highly commended for top value, with a rating of 3.72.
Raiz was highly commended for top value, with a rating of 3.72.
QuietGrowth also came commended for top value robo advsiors, scoring 3.83 out of 5.
QuietGrowth also came commended for top value robo advsiors, scoring 3.83 out of 5.
Stockspot came out on top for trust at this year's Finder Customer Service Awards, with customers giving it a strong rating of 4.05 out of 5.
Stockspot came out on top for trust at this year's Finder Customer Service Awards, with customers giving it a strong rating of 4.05 out of 5.
Trusted Brand
QuietGrowth was highly commended as a trusted robo-advisor, earning a trust score of 4.03.
QuietGrowth was highly commended as a trusted robo-advisor, earning a trust score of 4.03.
Raiz was also commended in this category, with a trust score of 3.62.
Raiz was also commended in this category, with a trust score of 3.62.
Stockspot led the pack for legendary service at the Finder Customer Service Awards, receiving a top score of 4.12 out of 5 from its users.
Stockspot led the pack for legendary service at the Finder Customer Service Awards, receiving a top score of 4.12 out of 5 from its users.
Quality Service
QuietGrowth also rated highly for support and responsiveness, with a score of 3.94.
QuietGrowth also rated highly for support and responsiveness, with a score of 3.94.
Raiz was highly commended for legendary service, scoring 3.67 for customer service.
Raiz was highly commended for legendary service, scoring 3.67 for customer service.
QuietGrowth was the most recommended robo advisor at this year's Customer Service Awards, with 80% of customers saying they'd refer it to a friend.
QuietGrowth was the most recommended robo advisor at this year's Customer Service Awards, with 80% of customers saying they'd refer it to a friend.
Recommended Brand
Stockspot was highly commended, with a 78% recommendation rate.
Stockspot was highly commended, with a 78% recommendation rate.
Raiz was also appreciated by its users, with 74% of customers willing to recommend it.
Raiz was also appreciated by its users, with 74% of customers willing to recommend it.
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.
Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Read our Advertiser Disclosure.
Graham Cooke is Finder’s Head of Consumer Research, leading the team responsible for gathering and analysing data on everything from consumer spending and saving habits to how different financial products perform in the real world.
Kylie is Finder's investments expert. She is responsible for selecting the awards criteria we use to determine the winners.
Check out the best of the best, judged by experts.
