For Finder's 2025 International Money Transfer Customer Satisfaction Awards, we surveyed thousands of Australians to rate brands based on: Customer service, features and benefits, fees, speed of transfer, and trustworthiness and reliability.
Here are the winners.
Wise is the most loved money transfer service in the 2025 Finder Awards. It scored highly in all categories and is recommended by 98% of customers.
Wise is the most loved money transfer service in the 2025 Finder Awards. It scored highly in all categories and is recommended by 98% of customers.
Loved Brand 
Remitly finished highly commended in the most loved category. It got a score of 4.3.
Remitly finished highly commended in the most loved category. It got a score of 4.3.
Westpac was highly commended in the most loved category. It had a score of 4.2.
Westpac was highly commended in the most loved category. It had a score of 4.2.
Remitly is the most trusted money transfer service in the 2025 Finder Awards. It received a trust score of 4.4.
Remitly is the most trusted money transfer service in the 2025 Finder Awards. It received a trust score of 4.4.
Trusted Brand
Wise finished highly commended in the most trusted award. It has a trust score of 4.3.
Wise finished highly commended in the most trusted award. It has a trust score of 4.3.
PayPal was one of the more trusted money transfer brands. It got a score of 4.2.
PayPal was one of the more trusted money transfer brands. It got a score of 4.2.
Remitly is the winner of the legendary service category. It had a customer service score of 4.3.
Remitly is the winner of the legendary service category. It had a customer service score of 4.3.
Quality Service 
Revolut was highly commended for customer service. It had a score of 4.24.
Revolut was highly commended for customer service. It had a score of 4.24.
Wise had a customer service rating of 4.18. This made it one of the strongest money transfer brands for customer service.
Wise had a customer service rating of 4.18. This made it one of the strongest money transfer brands for customer service.
Wise is the top value international money transfer service this year. It scored 4.4 for value.
Wise is the top value international money transfer service this year. It scored 4.4 for value.
Value
Revolut was highly commended for value. It had a score of 4.37.
Revolut was highly commended for value. It had a score of 4.37.
Remitly also finished strongly in the top value category. It had a score of 4.34.
Remitly also finished strongly in the top value category. It had a score of 4.34.
Remitly is the top rated money transfer app in this year's customer satisfaction awards. It got an app rating of 4.5.
Remitly is the top rated money transfer app in this year's customer satisfaction awards. It got an app rating of 4.5.
Highly Rated App
Wise's app was one of the most popular among its users. It got an app score of 4.4.
Wise's app was one of the most popular among its users. It got an app score of 4.4.
WorldRemit users rated its app highly. It got a score of 4.3.
WorldRemit users rated its app highly. It got a score of 4.3.
Wise is Australia's most recommended money transfer brand. 98% of Wise customers recommend it.
Wise is Australia's most recommended money transfer brand. 98% of Wise customers recommend it.
Recommended Brand
Remitly was highly commended in the most recommended category. 97% of customers recommend Remitly.
Remitly was highly commended in the most recommended category. 97% of customers recommend Remitly.
WorldRemit was also highly commended. 85% of its customer recommend its service.
WorldRemit was also highly commended. 85% of its customer recommend its service.
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.
Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Read our Advertiser Disclosure.
Graham Cooke is Finder’s Head of Consumer Research, leading the team responsible for gathering and analysing data on everything from consumer spending and saving habits to how different financial products perform in the real world.
Richard Whitten is a money editor at Finder. He has been covering home loans, property and personal finance for the last 7 years.
With over 10 years of experience writing about personal finance, Alison has written extensively for a range of financial institutions and publications including Westpac, Money Magazine and Financy.
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