Macquarie Bank snagged the top spot for Most Loved Owner Occupier Home Loan, scoring 4.17.
Finder Home Loan Customer Satisfaction Awards 2026
We surveyed thousands of Australians about their home loan experience to find the top brands.
Most Loved Owner Occupier Home Loan: Macquarie Bank
Macquarie Bank snagged the top spot for Most Loved Owner Occupier Home Loan, scoring 4.17.
Loved Brand
ING
ING came away with Loved Brand for owner occupier home loans.
ING
ING came away with Loved Brand for owner occupier home loans.
Suncorp
Suncorp scored Loved Brand for owner occupier home loans.
Suncorp
Suncorp scored Loved Brand for owner occupier home loans.
Most Trusted Owner Occupier Home Loan: ING
ING came first for Most Trusted Owner Occupier Home Loan, with a score of 4.21.
ING came first for Most Trusted Owner Occupier Home Loan, with a score of 4.21.
Trusted Brand
Macquarie Bank
Macquarie Bank earned Trusted Brand for owner occupier home loans.
Macquarie Bank
Macquarie Bank earned Trusted Brand for owner occupier home loans.
Suncorp
Suncorp picked up Trusted Brand for owner occupier home loans.
Suncorp
Suncorp picked up Trusted Brand for owner occupier home loans.
Bendigo Bank
Bendigo Bank was awarded Trusted Brand for owner occupier home loans.
Bendigo Bank
Bendigo Bank was awarded Trusted Brand for owner occupier home loans.
Legendary Service Owner Occupier Home Loan: ING
ING took out the top spot for Legendary Service Owner Occupier Home Loan, scoring 4.22.
ING took out the top spot for Legendary Service Owner Occupier Home Loan, scoring 4.22.
Quality Service
Bendigo Bank
Bendigo Bank took home Quality Service for owner occupier home loans.
Bendigo Bank
Bendigo Bank took home Quality Service for owner occupier home loans.
Suncorp
Suncorp landed Quality Service for owner occupier home loans.
Suncorp
Suncorp landed Quality Service for owner occupier home loans.
Macquarie Bank
Macquarie Bank received Quality Service recognition for owner occupier home loans.
Macquarie Bank
Macquarie Bank received Quality Service recognition for owner occupier home loans.
Top Value Owner Occupier Home Loan: Macquarie Bank
Macquarie Bank claimed Top Value Owner Occupier Home Loan with a score of 4.20.
Macquarie Bank claimed Top Value Owner Occupier Home Loan with a score of 4.20.
Value
Suncorp
Suncorp was commended for Value in the owner occupier home loans category.
Suncorp
Suncorp was commended for Value in the owner occupier home loans category.
ING
ING secured Value for owner occupier home loans.
ING
ING secured Value for owner occupier home loans.
Top Rated App Owner Occupier Home Loan: Macquarie Bank
Macquarie Bank came out on top for Top Rated App Owner Occupier Home Loan, earning a score of 4.26.
Macquarie Bank came out on top for Top Rated App Owner Occupier Home Loan, earning a score of 4.26.
Highly Rated App
ING
ING claimed Highly Rated App for owner occupier home loans.
ING
ING claimed Highly Rated App for owner occupier home loans.
Suncorp
Suncorp was recognised for Highly Rated App in owner occupier home loans.
Suncorp
Suncorp was recognised for Highly Rated App in owner occupier home loans.
Top Rated Approval Speed Owner Occupier Home Loan: Macquarie Bank
Macquarie Bank was crowned the winner of Top Rated Approval Speed Owner Occupier Home Loan, scoring 4.30.
Macquarie Bank was crowned the winner of Top Rated Approval Speed Owner Occupier Home Loan, scoring 4.30.
Highly Rated Approval Speed
ING
ING came away with Highly Rated Approval Speed for owner occupier home loans.
ING
ING came away with Highly Rated Approval Speed for owner occupier home loans.
Suncorp
Suncorp scored Highly Rated Approval Speed for owner occupier home loans.
Suncorp
Suncorp scored Highly Rated Approval Speed for owner occupier home loans.
Most Recommended Owner Occupier Home Loan: Macquarie Bank
Macquarie Bank led the field for Most Recommended Owner Occupier Home Loan with a score of 4.15.
Macquarie Bank led the field for Most Recommended Owner Occupier Home Loan with a score of 4.15.
Recommended Brand
ING
ING earned Recommended Brand for owner occupier home loans.
ING
ING earned Recommended Brand for owner occupier home loans.
Suncorp
Suncorp picked up Recommended Brand for owner occupier home loans.
Suncorp
Suncorp picked up Recommended Brand for owner occupier home loans.
Most Loved Investor Home Loan: Macquarie Bank
Macquarie Bank finished first for Most Loved Investor Home Loan, scoring 4.15.
Macquarie Bank finished first for Most Loved Investor Home Loan, scoring 4.15.
Loved Brand
ANZ
ANZ scored Loved Brand for investor home loans.
ANZ
ANZ scored Loved Brand for investor home loans.
Commonwealth Bank
Commonwealth Bank earned Loved Brand for investor home loans.
Commonwealth Bank
Commonwealth Bank earned Loved Brand for investor home loans.
Most Trusted Investor Home Loan: ANZ
ANZ was named the winner of Most Trusted Investor Home Loan with a score of 4.17.
ANZ was named the winner of Most Trusted Investor Home Loan with a score of 4.17.
Trusted Brand
NAB
NAB picked up Trusted Brand for investor home loans.
NAB
NAB picked up Trusted Brand for investor home loans.
Macquarie Bank
Macquarie Bank was awarded Trusted Brand for investor home loans.
Macquarie Bank
Macquarie Bank was awarded Trusted Brand for investor home loans.
Legendary Service Investor Home Loan: Commonwealth Bank
Commonwealth Bank snagged the top spot for Legendary Service Investor Home Loan, scoring 4.10.
Commonwealth Bank snagged the top spot for Legendary Service Investor Home Loan, scoring 4.10.
Quality Service
ANZ
ANZ took home Quality Service for investor home loans.
ANZ
ANZ took home Quality Service for investor home loans.
Macquarie Bank
Macquarie Bank landed Quality Service for investor home loans.
Macquarie Bank
Macquarie Bank landed Quality Service for investor home loans.
Top Value Investor Home Loan: ANZ
ANZ came first for Top Value Investor Home Loan, with a score of 4.10.
ANZ came first for Top Value Investor Home Loan, with a score of 4.10.
Value
Macquarie Bank
Macquarie Bank received Value recognition for investor home loans.
Macquarie Bank
Macquarie Bank received Value recognition for investor home loans.
Commonwealth Bank
Commonwealth Bank was commended for Value in the investor home loans category.
Commonwealth Bank
Commonwealth Bank was commended for Value in the investor home loans category.
Top Rated App Investor Home Loan: ANZ
ANZ took out the top spot for Top Rated App Investor Home Loan, scoring 4.22.
ANZ took out the top spot for Top Rated App Investor Home Loan, scoring 4.22.
Highly Rated App
Macquarie Bank
Macquarie Bank secured Highly Rated App for investor home loans.
Macquarie Bank
Macquarie Bank secured Highly Rated App for investor home loans.
Commonwealth Bank
Commonwealth Bank claimed Highly Rated App for investor home loans.
Commonwealth Bank
Commonwealth Bank claimed Highly Rated App for investor home loans.
Top Rated Approval Speed Investor Home Loan: ANZ
ANZ claimed Top Rated Approval Speed Investor Home Loan with a score of 4.18.
ANZ claimed Top Rated Approval Speed Investor Home Loan with a score of 4.18.
Highly Rated Approval Speed
Macquarie Bank
Macquarie Bank was recognised for Highly Rated Approval Speed in investor home loans.
Macquarie Bank
Macquarie Bank was recognised for Highly Rated Approval Speed in investor home loans.
Commonwealth Bank
Commonwealth Bank came away with Highly Rated Approval Speed for investor home loans.
Commonwealth Bank
Commonwealth Bank came away with Highly Rated Approval Speed for investor home loans.
Most Recommended Investor Home Loan: ANZ
ANZ came out on top for Most Recommended Investor Home Loan, earning a score of 4.08.
ANZ came out on top for Most Recommended Investor Home Loan, earning a score of 4.08.
Recommended Brand
Commonwealth Bank
Commonwealth Bank scored Recommended Brand for investor home loans.
Commonwealth Bank
Commonwealth Bank scored Recommended Brand for investor home loans.
Macquarie Bank
Macquarie Bank earned Recommended Brand for investor home loans.
Macquarie Bank
Macquarie Bank earned Recommended Brand for investor home loans.
Most Loved First Home Buyer Home Loan: Westpac
Westpac snagged the top spot for Most Loved First Home Buyer Home Loan, scoring 4.22.
Westpac snagged the top spot for Most Loved First Home Buyer Home Loan, scoring 4.22.
Loved Brand
ANZ
ANZ took home Loved Brand for first home buyer home loans.
ANZ
ANZ took home Loved Brand for first home buyer home loans.
Commonwealth Bank
Commonwealth Bank landed Loved Brand for first home buyer home loans.
Commonwealth Bank
Commonwealth Bank landed Loved Brand for first home buyer home loans.
Most Trusted First Home Buyer Home Loan: Westpac
Westpac came first for Most Trusted First Home Buyer Home Loan, with a score of 4.25.
Westpac came first for Most Trusted First Home Buyer Home Loan, with a score of 4.25.
Trusted Brand
ANZ
ANZ received Trusted Brand recognition for first home buyer home loans.
ANZ
ANZ received Trusted Brand recognition for first home buyer home loans.
Commonwealth Bank
Commonwealth Bank was commended for Trusted Brand in the first home buyer home loans category.
Commonwealth Bank
Commonwealth Bank was commended for Trusted Brand in the first home buyer home loans category.
Legendary Service First Home Buyer Home Loan: Westpac
Westpac took out the top spot for Legendary Service First Home Buyer Home Loan, scoring 4.24.
Westpac took out the top spot for Legendary Service First Home Buyer Home Loan, scoring 4.24.
Quality Service
Commonwealth Bank
Commonwealth Bank secured Quality Service for first home buyer home loans.
Commonwealth Bank
Commonwealth Bank secured Quality Service for first home buyer home loans.
ANZ
ANZ claimed Quality Service for first home buyer home loans.
ANZ
ANZ claimed Quality Service for first home buyer home loans.
Top Value First Home Buyer Home Loan: Westpac
Westpac claimed Top Value First Home Buyer Home Loan with a score of 4.23.
Westpac claimed Top Value First Home Buyer Home Loan with a score of 4.23.
Value
Commonwealth Bank
Commonwealth Bank was recognised for Value in first home buyer home loans.
Commonwealth Bank
Commonwealth Bank was recognised for Value in first home buyer home loans.
ANZ
ANZ came away with Value for first home buyer home loans.
ANZ
ANZ came away with Value for first home buyer home loans.
Top Rated App First Home Buyer Home Loan: Westpac
Westpac came out on top for Top Rated App First Home Buyer Home Loan, earning a score of 4.23.
Westpac came out on top for Top Rated App First Home Buyer Home Loan, earning a score of 4.23.
Highly Rated App
Commonwealth Bank
Commonwealth Bank scored Highly Rated App for first home buyer home loans.
Commonwealth Bank
Commonwealth Bank scored Highly Rated App for first home buyer home loans.
ANZ
ANZ earned Highly Rated App for first home buyer home loans.
ANZ
ANZ earned Highly Rated App for first home buyer home loans.
Top Rated Approval Speed First Home Buyer Home Loan: Westpac
Westpac was crowned the winner of Top Rated Approval Speed First Home Buyer Home Loan, scoring 4.27.
Westpac was crowned the winner of Top Rated Approval Speed First Home Buyer Home Loan, scoring 4.27.
Highly Rated Approval Speed
ANZ
ANZ picked up Highly Rated Approval Speed for first home buyer home loans.
ANZ
ANZ picked up Highly Rated Approval Speed for first home buyer home loans.
Commonwealth Bank
Commonwealth Bank was awarded Highly Rated Approval Speed for first home buyer home loans.
Commonwealth Bank
Commonwealth Bank was awarded Highly Rated Approval Speed for first home buyer home loans.
Most Recommended First Home Buyer Home Loan: Westpac
Westpac led the field for Most Recommended First Home Buyer Home Loan with a score of 4.14.
Westpac led the field for Most Recommended First Home Buyer Home Loan with a score of 4.14.
Recommended Brand
ANZ
ANZ took home Recommended Brand for first home buyer home loans.
ANZ
ANZ took home Recommended Brand for first home buyer home loans.
Commonwealth Bank
Commonwealth Bank landed Recommended Brand for first home buyer home loans.
Commonwealth Bank
Commonwealth Bank landed Recommended Brand for first home buyer home loans.
Most Loved Home Loan: Commonwealth Bank
Commonwealth Bank led the field for Most Loved Home Loan with a score of 4.01.
Commonwealth Bank led the field for Most Loved Home Loan with a score of 4.01.
Loved Brand
Westpac
Westpac landed Loved Brand for home loans.
Westpac
Westpac landed Loved Brand for home loans.
ANZ
ANZ received Loved Brand recognition for home loans.
ANZ
ANZ received Loved Brand recognition for home loans.
Most Trusted Home Loan: Commonwealth Bank
Commonwealth Bank topped the category for Most Trusted Home Loan, scoring 4.06.
Commonwealth Bank topped the category for Most Trusted Home Loan, scoring 4.06.
Trusted Brand
Westpac
Westpac was commended for Trusted Brand in the home loans category.
Westpac
Westpac was commended for Trusted Brand in the home loans category.
ANZ
ANZ secured Trusted Brand for home loans.
ANZ
ANZ secured Trusted Brand for home loans.
Legendary Service Home Loan: Westpac
Westpac won Legendary Service Home Loan, notching up a score of 4.07.
Westpac won Legendary Service Home Loan, notching up a score of 4.07.
Quality Service
Commonwealth Bank
Commonwealth Bank claimed Quality Service for home loans.
Commonwealth Bank
Commonwealth Bank claimed Quality Service for home loans.
NAB
NAB was recognised for Quality Service in home loans.
NAB
NAB was recognised for Quality Service in home loans.
Top Value Home Loan: Westpac
Westpac secured Top Value Home Loan with a score of 3.97.
Westpac secured Top Value Home Loan with a score of 3.97.
Value
Commonwealth Bank
Commonwealth Bank came away with Value for home loans.
Commonwealth Bank
Commonwealth Bank came away with Value for home loans.
ANZ
ANZ scored Value for home loans.
ANZ
ANZ scored Value for home loans.
Top Rated App Home Loan: Commonwealth Bank
Commonwealth Bank finished first for Top Rated App Home Loan, scoring 4.10.
Commonwealth Bank finished first for Top Rated App Home Loan, scoring 4.10.
Highly Rated App
Westpac
Westpac earned Highly Rated App for home loans.
Westpac
Westpac earned Highly Rated App for home loans.
ANZ
ANZ picked up Highly Rated App for home loans.
ANZ
ANZ picked up Highly Rated App for home loans.
Top Rated Approval Speed Home Loan: Commonwealth Bank
Commonwealth Bank was named the winner of Top Rated Approval Speed Home Loan with a score of 4.10.
Commonwealth Bank was named the winner of Top Rated Approval Speed Home Loan with a score of 4.10.
Highly Rated Approval Speed
Westpac
Westpac was awarded Highly Rated Approval Speed for home loans.
Westpac
Westpac was awarded Highly Rated Approval Speed for home loans.
ANZ
ANZ took home Highly Rated Approval Speed for home loans.
ANZ
ANZ took home Highly Rated Approval Speed for home loans.
Most Recommended Home Loan: Commonwealth Bank
Commonwealth Bank snagged the top spot for Most Recommended Home Loan, scoring 3.90.
Commonwealth Bank snagged the top spot for Most Recommended Home Loan, scoring 3.90.
Recommended Brand
ANZ
ANZ landed Recommended Brand for home loans.
ANZ
ANZ landed Recommended Brand for home loans.
Westpac
Westpac received Recommended Brand recognition for home loans.
Westpac
Westpac received Recommended Brand recognition for home loans.
How we picked our 2026 Customer Satisfaction Awards winners
Over 50,000 Aussies rated brands they've used for Finder's 2026 Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction.
All the Finder Awards
Check out the best of the best, judged by experts.
Explore past Finder Customer Satisfaction Award winners
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