Finder Retail Awards Methodology 2020

How we determined the winners for our 2020/21 retail awards.

Key takeaways

  • The 2020/21 Retail Awards identified winners based on customer sentiment and extensive feedback from 14,000+ Australians.
  • Finder's independent methodology reviewed over 400 brands across 120+ categories, ensuring broad market assessment.
  • While this details 2020 awards methodology, Finder Rewards offers cash back year-round for new deals.

120+

Categories

400+

Brands reviewed

14,000+

Surveys completed by Australians

The 2020/21 Finder Retail Awards recognise brand sentiment from customer feedback on a number different product categories. Finder conducted thousands of customer interviews where customers were asked about a range of products they purchased in the last 3 months to 3 years (depending on the category) and their level of satisfaction with each product across a number of sentiment pillars.

The Finder Retail Awards is an independent awards program and commercial partnerships do not influence the results in any way.

2020/21 Finder Retail Awards Methodology (PDF)

Disclaimer: Please refer to our full methodology for more information on how we scored and judged Finder Retail Awards candidates. While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every product or brand in the market was included for judging.

Get rewarded $$ for switching with Finder Rewards

Find a better deal, save on your bills and get a free gift card. Sign up to be the first to hear about new Finder Rewards.

Ask a question

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms Of Service and Finder Group Privacy & Cookies Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

More guides on Finder

Go to site