Finder Retail Awards Methodology 2020

How we determined the winners for our 2020/21 retail awards.

120+

Categories

400+

Brands reviewed

14,000+

Surveys completed by Australians

The 2020/21 Finder Retail Awards recognise brand sentiment from customer feedback on a number different product categories. Finder worked with leading data, insights and consulting company, Kantar to conduct thousands of customer interviews. Customers were asked about a range of products they purchased in the last 3 months to 3 years (depending on the category) and their level of satisfaction with each product across a number of sentiment pillars.

The Finder Retail Awards is an independent awards program and commercial partnerships do not influence the results in any way.

2020/21 Finder Retail Awards Methodology (PDF)

Disclaimer: Please refer to our full methodology for more information on how we scored and judged Finder Retail Awards candidates. While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every product or brand in the market was included for judging.

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