The Finder Customer Satisfaction Awards are decided by the only votes that really matter – yours. We asked customers of NBN providers for small businesses to tell us about their experiences. Now we can reveal what they said.
Aussie Broadband secured top spot as the Most Loved NBN Provider for Small Businesses with a score of 4.1 out of 5.
Aussie Broadband secured top spot as the Most Loved NBN Provider for Small Businesses with a score of 4.1 out of 5.
Loved Brand 
Aussie Broadband secured another win, this time to lock in its status as a Legendary Service provider. It scored a high 4.4 out of 5.
Aussie Broadband secured another win, this time to lock in its status as a Legendary Service provider. It scored a high 4.4 out of 5.
Quality Service
Receiving a score of 4.1 out of 5 for Top Value, Aussie Broadband made it clear it offers competitive pricing without compromising on performance.
Receiving a score of 4.1 out of 5 for Top Value, Aussie Broadband made it clear it offers competitive pricing without compromising on performance.
Value
Scoring an impressive 4.2/5 for trust, Aussie Broadband was given another nod as a strong choice for small businesses.
Scoring an impressive 4.2/5 for trust, Aussie Broadband was given another nod as a strong choice for small businesses.
Trusted Brand
To wrap it up, Aussie Broadband was voted the Most Recommended NBN Provider for Small Businesses, with 89% of Aussies backing it as a solid choice.
To wrap it up, Aussie Broadband was voted the Most Recommended NBN Provider for Small Businesses, with 89% of Aussies backing it as a solid choice.
Recommended Brand
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.
Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Read our Advertiser Disclosure.
Graham Cooke is Finder’s Head of Consumer Research, leading the team responsible for gathering and analysing data on everything from consumer spending and saving habits to how different financial products perform in the real world.
Mariam is Finder's utilities expert. She's responsible for reviewing the criteria we use to determine award winners across each category.
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