For Finder's 2025 Business Money Transfer Customer Satisfaction Awards, we surveyed hundreds of Australians to rate brands based on: Customer service, features and benefits, fees, speed of transfer, and trustworthiness and reliability.
Here are the winners.
Wise has been named the most loved business money transfer service at this year's Customer Satisfaction Awards. Wise customers rated it highly across every category.
Wise has been named the most loved business money transfer service at this year's Customer Satisfaction Awards. Wise customers rated it highly across every category.
Loved Brand 
PayPal is highly commended this year in the loved business money transfer service category.
PayPal is highly commended this year in the loved business money transfer service category.
PayPal is this year's most trusted business money transfer service. PayPal scored 4.0 out of 5 for trust.
PayPal is this year's most trusted business money transfer service. PayPal scored 4.0 out of 5 for trust.
Trusted Brand
Wise was highly commended in the trusted brand category this year.
Wise was highly commended in the trusted brand category this year.
Wise took out the top prize for legendary service at the 2025 Customer Satisfaction Awards. It scored 4 out of 5 for service, the highest score in the category.
Wise took out the top prize for legendary service at the 2025 Customer Satisfaction Awards. It scored 4 out of 5 for service, the highest score in the category.
Quality Service
PayPal was highly commended for its quality service at this year's awards.
PayPal was highly commended for its quality service at this year's awards.
Wise finished in the top spot for value this year. Wise got a value score of 4.2 out of 5 from its customers.
Wise finished in the top spot for value this year. Wise got a value score of 4.2 out of 5 from its customers.
Value
PayPal was highly commended for value in the business money transfer service category at this year's awards.
PayPal was highly commended for value in the business money transfer service category at this year's awards.
Wise was the most recommended business money transfer service at this year's Customer Satisfaction Awards. 90% of its business customers recommend Wise.
Wise was the most recommended business money transfer service at this year's Customer Satisfaction Awards. 90% of its business customers recommend Wise.
Recommended Brand
PayPal was highly commended in the most recommended brand category. 87% of its business customers recommend the brand.
PayPal was highly commended in the most recommended brand category. 87% of its business customers recommend the brand.
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.
Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Read our Advertiser Disclosure.
Graham Cooke is Finder’s Head of Consumer Research, leading the team responsible for gathering and analysing data on everything from consumer spending and saving habits to how different financial products perform in the real world.
Richard Whitten is a money editor at Finder. He has been covering home loans, property and personal finance for the last 7 years.
With over 10 years of experience writing about personal finance, Alison has written extensively for a range of financial institutions and publications including Westpac, Money Magazine and Financy.
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