Finder Business Customer Satisfaction Awards 2026

Most Loved Small Business Mobile Provider: Macquarie Telecom

Loved Brand

Legendary Service Small Business Mobile Provider: Aussie Broadband

Quality Service

Top Value Small Business Mobile Provider: Aussie Broadband

Value

Most Trusted Small Business Mobile Provider: Aussie Broadband

Trusted Brand

Most Recommended Small Business Mobile Provider: Aussie Broadband

Recommended Brand

Most Loved Small Business NBN Provider: Aussie Broadband

Loved Brand

Legendary Service Small Business NBN Provider: Aussie Broadband

Quality Service

Top Value Small Business NBN Provider: Aussie Broadband

Value

Most Trusted Small Business NBN Provider: Aussie Broadband

Trusted Brand

Most Recommended Small Business NBN Provider: Aussie Broadband

Recommended Brand

Most Loved Small Business Electricity Provider: Alinta Energy

Loved Brand

Legendary Service Small Business Electricity Provider: AGL

Quality Service

Top Value Small Business Electricity Provider: EnergyAustralia

Value

Most Trusted Small Business Electricity Provider: EnergyAustralia

Trusted Brand

Most Recommended Small Business Electricity Provider: Alinta Energy

Recommended Brand

Most Loved Payment Processing Software: Stripe

Loved Brand

Most Trusted Payment Processing Software: Stripe

Trusted Brand

Legendary Service Payment Processing Software: PayPal

Quality Service

Top Value Payment Processing Software: PayPal

Value

Most Recommended Payment Processing Software: PayPal

Recommended Brand

Most Loved Currency Exchange Software: Wise

Loved Brand

Most Trusted Currency Exchange Software: Wise

Trusted Brand

Legendary Service Currency Exchange Software: CurrencyFair

Quality Service

Most Recommended Currency Exchange Software: Wise

Recommended Brand

Most Loved Merchant Terminal: Commonwealth Bank

Loved Brand

Legendary Service Merchant Terminal: Square

Quality Service

Most Trusted Merchant Terminal: Commonwealth Bank

Trusted Brand

Top Value Merchant Terminal: Square

Value

Most Recommended Merchant Terminal: Commonwealth Bank

Recommended Brand

How we picked our 2026 Customer Satisfaction Awards winners

Over 50,000 Aussies rated brands they've used for Finder's 2026 Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction.

• How does the process work?

  Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.

  Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.

  We used the following metrics to assess brands and asked customers between 4-8 questions, including:

  • if they would recommend this brand to a friend.
  • how they would rate each brand on a scale between 1 and 5 in terms of several metrics that varied by category, including: brand love, customer service, trust, reliability, features, value, and any factors unique to each product category (for example, 'rewards programs' for retailers).

• How were scores calculated?

  The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.

  If a brand or product no longer exists in the market, they are disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.

  The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.

  Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Read our Advertiser Disclosure.

Meet our experts

All the Finder Awards

Check out the best of the best, judged by experts.

• Product Awards
• Provider of the Year Awards
• Customer Satisfaction Awards
• Innovation Awards