Finder's Customer Satisfaction Awards highlight the bundled energy and telecommunications providers Aussies love and trust most, based on their overall satisfaction and experience.
Here are this year's winners.
Dodo took out the top spot as the most loved bundled energy and telco provider, striking a chord with customers on both service and value.
Dodo took out the top spot as the most loved bundled energy and telco provider, striking a chord with customers on both service and value.
Loved Brand 
AGL was highly commended in this category, with strong satisfaction scores from customers who appreciated its bundled offerings.
AGL was highly commended in this category, with strong satisfaction scores from customers who appreciated its bundled offerings.
Dodo once again took the top spot, this time in the value category, offering affordable bundled plans that didn't compromise on service or quality.
Dodo once again took the top spot, this time in the value category, offering affordable bundled plans that didn't compromise on service or quality.
Value
AGL was highly commended for value, with customers rating its bundled deals as a strong balance of cost and service.
AGL was highly commended for value, with customers rating its bundled deals as a strong balance of cost and service.
AGL topped the reliability category, with customers giving it the high satisfaction scores of 3.93 out of 5 for consistent service.
AGL topped the reliability category, with customers giving it the high satisfaction scores of 3.93 out of 5 for consistent service.
Reliable 
Origin Energy was highly commended for reliability, earning a 3.88 out of 5 for dependable bundled services.
Origin Energy was highly commended for reliability, earning a 3.88 out of 5 for dependable bundled services.
AGL was the clear leader in trust, with customers rating it the most dependable name in bundled energy and telco.
AGL was the clear leader in trust, with customers rating it the most dependable name in bundled energy and telco.
Trusted Brand
Dodo was highly commended as a trusted provider, with customers confident in its service and reliability.
Dodo was highly commended as a trusted provider, with customers confident in its service and reliability.
Dodo topped the recommendation category, with 86% of surveyed customers saying they'd recommend its bundled services to others.
Dodo topped the recommendation category, with 86% of surveyed customers saying they'd recommend its bundled services to others.
Recommended Brand
AGL was a highly recommended provider, with 80% of customers endorsing its bundled offerings.
AGL was a highly recommended provider, with 80% of customers endorsing its bundled offerings.
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.
Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Read our Advertiser Disclosure.
Graham Cooke is Finder’s Head of Consumer Research, leading the team responsible for gathering and analysing data on everything from consumer spending and saving habits to how different financial products perform in the real world.
Mariam is Finder's utilities expert. She's responsible for reviewing the criteria we use to determine award winners across each category.
Chris is the lead editor at Finder Shopping. He has been writing about consumer issues for 15 years.
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