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Finder Banking Satisfaction Awards 2023

Find out how your bank fared in our latest customer satisfaction survey and awards.

The Finder Customer Satisfaction Awards are decided by the only votes that really matter – yours. We asked customers of major banks to tell us about their experiences. Now we can reveal what they said.

The winners: Transaction Account

The winners are based on consumer ratings across 5 metrics: features and benefits, ease of application, customer service, fees and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).

Bank - Transaction Account Customer Satisfaction winner

ING

ING

ING took the top spot in our Transaction Account category this year, with 92% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.50 out of 5.

Transaction Account methodology

Highly commended

Bendigo Bank

Bendigo Bank

Bendigo Bank took second place in our Transaction Account category this year, with 90% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.47 out of 5.

ANZ

ANZ

ANZ took third place in our Transaction Account category this year, with 93% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.36 out of 5.

Best banks for customer satisfaction in 2023: Transaction Account

BankOverall satisfactionCustomers who'd recommend
ING★★★★★ 4.50/592%ING bank accounts
Picture not described★★★★★ 4.47/590%Bendigo bank accounts
Picture not described★★★★★ 4.36/593%ANZ bank accounts
Picture not described★★★★★ 4.19/581%NAB bank accounts
Picture not described★★★★★ 4.14/579%Westpac bank accounts
Bendigo★★★★★ 4.1/580%Bankwest savings accounts
Bendigo★★★★★ 4.1/584%St.George savings accounts
Bendigo★★★★★ 4.08/583%ME Bank savings accounts
Bendigo★★★★★ 4.02/584%Bank of Queensland savings accounts
Bendigo★★★★★ 4.02/580%Commonwealth Bank savings accounts

The winners: Savings

The winners are based on consumer ratings across 5 metrics: features and benefits, ease of application, customer service, fees and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).

Savings Bank Customer Satisfaction winner

ING

ING

ING took the top spot in our savings banking category this year, with 91% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.58 out of 5.

Methodology

Highly commended

Bendigo

Bendigo

Bendigo took second place in our savings banking category this year, with 91% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.36 out of 5.

Newcastle Permanent

Newcastle Permanent

Newcastle Permanent took third place in our savings banking category this year, with 89% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.33 out of 5.

Best banks for customer satisfaction in 2023: Savings

BankOverall satisfactionCustomers who'd recommend
Picture not described★★★★★ 4.58/591%ING savings accounts
Bendigo★★★★★ 4.36/591%Bendigo savings accounts
Picture not described★★★★★ 4.33/589%Newcastle Permanent savings accounts
Picture not described★★★★★ 4.27/596%Bankwest savings accounts
Picture not described★★★★★ 4.25/586%NAB savings accounts
Bendigo★★★★★ 4.2/588%Bank of Queensland savings accounts
Bendigo★★★★★ 4.18/583%Suncorp savings accounts
Bendigo★★★★★ 4.17/576%Citibank savings accounts
Bendigo★★★★★ 4.12/584%Virgin Money savings accounts
Bendigo★★★★★ 4.07/578%Commonwealth Bank savings accounts
Bendigo★★★★★ 4.03/590%ME Bank savings accounts
Bendigo★★★★★ 3.98/574%St.George savings accounts
Bendigo★★★★★ 3.93/577%ANZ savings accounts
Bendigo★★★★★3.85/578%Westpac savings accounts

Customer satisfaction ratings methodology

While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every product or brand in the market was included for judging.

The Finder Customer Satisfaction Awards recognise Australia's favourite brands across a huge number of categories. We survey thousands of real Australians to understand how they feel about their recent product purchases to help you make a decision about what product to get. It's an independent awards program calculated by our data and insights team. Commercial partnerships do not influence the results in any way.

  • Consumers were asked to review a bank they had used.
  • Brands had to receive a minimum of 45 responses in this category to be eligible for the award.
  • The brands were rated based on the following categories:
    • Customer service
    • Features and benefits
    • Ease of application
    • Fees and interest rate
    • Overall experience
  • Respondents were also asked whether they would recommend each product to a friend. This result was scored out of 5 as a percentage. For example, if 80% of respondents said they would recommend a product, it received a score of 4 out of 5.
  • The final score was calculated as an average of the all metrics scored.

Why you can trust our awards

expert advice

Expert analysis

Our banking award winners are based on 200+ hours of research by our expert authors and insights team.
help

They're comprehensive

We researched 200+ banking products including transaction accounts, savings accounts and term deposits.
independent

They're independent

Some winners may be partners but this never influences our decisions. All policies are based on a clear methodology and must meet editorial standards.
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