The Future of Telecommunications report 2022

Finder’s Future of Telecommunications report explores the major trends shaping the future of mobile and broadband markets.

Sophie Wallis's headshot

By

Sophie Wallis

Updated

Fact checked

Key takeaways

  • MVNO mobile plans are often 28% cheaper than major providers, offering significant savings.
  • Cheaper deals and faster internet drive most broadband switches, with 55% seeking better value.
  • Australians are increasingly connected, anticipating 30 internet devices per household to meet rising demand.

Picture not describedTelecommunications is entering a new era. Consumers have benefitted from faster connectivity over the past couple of years, and competition between providers is increasing as virtual network operators become more prominent. Finder has seen a rise in low-cost alternatives to major providers, with a growing reliance on a digital customer experience online over a physical presence in person or on the phone. With network capacities producing higher speeds than ever, price is becoming an increasingly crucial product feature.

The pandemic exacerbated the shift to more connected households, with many more Australians working, shopping and socialising from home. The connected household model is predicted to continue to grow, as demand for streaming services and online shopping increases. Meanwhile, the new hybrid workplace – where many workers will move to a mix of working from home and working from the office – will also see a demand for more Internet usage.

The Future of Telecommunications explores the major trends shaping the future of mobile and broadband markets, how COVID-19 has affected customer needs and what Finder's experts think of the road ahead.

Download The Future of Telecommunications

Key statistics

  • 1 in 3 workers upgraded their home Internet during the pandemic
  • 30% of homes are on a 100Mbps or higher Internet plan
  • MVNO mobile plans are 28% cheaper than those of the major 3 providers
  • 1 in 5 mobile customers have access to 5G
  • 78% of broadband customers are satisfied with their Internet speed
  • The top reasons customers would switch their broadband are for a cheaper deal (55%), faster Internet (44%) and more or unlimited data (20%)
  • By 2024, each household will have an estimated 30 Internet-connected devices
  • 12% of households will have mobile fixed wireless Internet by 2024

Read the full report for details

Sophie Wallis's headshot
Written by

Analyst

Sophie Wallis is a senior insights analyst with a passion for data storytelling. She spends her time turning complex data into digestible stories and uncovering new consumer trends. When she isn't working, you'll find her planning her next overseas holiday or bingeing on a big novel. Sophie has a Bachelor of Economics from the University of Melbourne. See full bio

More resources on Finder

Get rewarded $$ for switching with Finder Rewards

Find a better deal, save on your bills and get a free gift card. Sign up to be the first to hear about new Finder Rewards.

Ask a question

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms Of Service and Finder Group Privacy & Cookies Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

More guides on Finder

  • Moose NBN review

    This review looks at Moose NBN's pricing, speeds, custoemr service and overall value.
  • AGL internet review

    Save $15 a month when you bundle an AGL NBN plan with your AGL energy bill.
  • Swoop internet review

    Swoop's a good option if you're looking for a competitively priced, no-frills NBN plan or an alternative to the NBN.

  • Origin broadband review

    Not just an energy company, Origin offers broadband plans to residents across Australia.
  • Lebara Internet review

    If you’re looking for affordable mobile broadband, Lebara data plans are a great option and even lets you bank your unused data.
  • Best internet plans and deals

    Check out our top 7 picks across NBN and home wireless broadband.
  • Superloop NBN review

    Superloop offers feature-driven NBN plans. Find out if they're right for you.
  • Southern Phone NBN review

    Southern Phone offers simple and affordable NBN plans. Find out if it’s the right fit for you.
  • MATE NBN review

    MATE offers straightforward NBN plans with Australia-based customer service. Find out if it's right for you.
  • SpinTel internet review

    SpinTel offers simple and affordable internet plans. Find out if it's right for you in our in-depth review.
Go to site