Oops, we’re having trouble with your address

No need to panic - here's what to do next to find a better internet plan.

4.7 based on 826 reviews
The National Broadband Network (NBN) is available to most households in Australia. If your address doesn't show up when you search on Finder for Internet plans, here's what to check:
  • Make sure you've entered your full address. If you live in a unit or apartment, use this format with your unit number first: 6/27 Wallaby Way. Try again.
  • In a brand-new building or development? The NBN might not be connected yet. Generally your builder should organise this, but if that hasn't happened you'll need to arrange for a new connection. Some unit blocks have a building-wide deal to buy services from a non-NBN provider - in those cases, you'll have fewer choices and may need to talk to your building management or strata. In these cases, you could also consider home wireless or mobile broadband.
  • The NBN database we use might contain an error. Occasionally, an address is stored in a different or incorrect form in the main NBN database. If that happens to you - say you've moved house and can see there's an NBN box there already - then you'll need to contact NBN Co to get the database updated.

Compare broadband alternatives

Find bargain internet plans that don't require wiring or cabling.

Get started
More resources on Finder

Get rewarded $$ for switching with Finder Rewards

Find a better deal, save on your bills and get a free gift card. Sign up to be the first to hear about new Finder Rewards.

Ask a question

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms Of Service and Finder Group Privacy & Cookies Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

12 Responses

    Livio's avatar
    LivioSeptember 19, 2023

    I have a new connection and want to get the best service but i will only be staying in my unit occasionally – for 3-4 weeks at a time , can I turn the service on and off month by month

      Mark Neilsen's headshotFinder
      MarkSeptember 19, 2023Finder

      Hi Livio,
      Very few providers allow you to turn your service on and off. Some do allow you to pause it while you’re not using it, but it may only be for a set period of time. One such provider is Launtel: https://www.finder.com.au/broadband-plans/launtel
      As a lot of NBN plans come on a month-to-month contract, you could possibly just sign up to a service and cancel when you’re done, and then sign back up again when you next need it. But this would require some planning ahead and there might be the issue of your connection not being up and ready when you return to your unit.
      You could also consider a mobile broadband connection, which provides you internet on the go but is connected via the mobile network so allows much more flexibility if you’re moving around: https://www.finder.com.au/broadband-plans/mobile-broadband
      Hope this helps.

More guides on Finder

Go to site
Find the right internet plan for your budget