Travelex Cash Passport Mastercard Debit Card

Rates and Fees verified correct on December 9th, 2016

Load multiple currencies onto your Travelex Multi-currency Cash Passport to simplify how you manage your money when travelling.

The Travelex Multi-currency Cash Passport is a prepaid travel money card that lets you save on conversion fees and overseas ATM fees. You can load up to 10 different currencies to this card at any one time and can make purchases wherever Visa is accepted.

Available CurrenciesAUD, CAD, EUR, GBP, HKD, JPY, NZD, SGD, THB, USD
Multiple Currencies on One CardNo
Number of Cards Issued1
Minimum Load Amount$250
Maximum Load Amount$5,000
Maximum Annual Load Amount$30,000
24 Hour ATM Cash Withdrawal Limit$1,000
24 Hour POS Transaction Limit$15,000
Card Issue FeeThe greater of 1.1% of the initial load / reload amount or AU$15.00
Initial Load Fee$0
ATM Withdrawal FeeTravelex does not charge an ATM withdrawal fee when you use your Travelex Multi-currency Cash Passport to withdraw currencies that are loaded on the card at overseas ATMs where MasterCard is accepted.
Reload FeeThe greater of 1.1% of the initial load / reload amount or AU$15.00
Monthly Inactivity Fee
after 12 months inactivity
AU$4.00 per month
Card Replacement Fee$0
Currency Conversion Fee5.95%
BPay Reload fee1% of the reload amount
Available To Temporary ResidentsNo

Currencies and loading funds

Which currencies can I load on the card?

The Travelex Multi-currency Cash Passport can handle up to 10 different currencies. If you travel to a country whose currency the card supports, and if you have available funds in that currency, the card uses the correct currency automatically.

Supported currencies

The currencies you can load onto the Travelex Cash Passport include:

  • Euros (EU)
  • United States dollars (USD)
  • British pounds (GBP)
  • Canadian dollars (CAD)
  • New Zealand dollars (NZD)
  • Australian dollars (AUD: in-store only)
  • Singapore dollars (SGD)
  • Hong Kong dollars (HKD)
  • Japanese yen (JPY)
  • Thai baht (THB)

Exchange rates

When you load or reload your card you can benefit from locked-in exchange rates. If travel to a region whose currency the card does not support, it will draw funds from another currency and use current Travelex rates.

How do you load funds on your card?

Using the card

You can use this card anywhere you see the MasterCard logo. You can also use this card to shop at international websites, where you can benefit by paying in local currencies. (You cannot use this card in Cuba, Iran, North Korea, Sudan and Syria.)

The card relies on a default order of priority when using currencies. In case the card does not have funds in the required currency, it works its way through in this order:

1. AUD 2. USD 3. EUR 4. GBP 5. NZD 6. THB 7. CAD 8. HKD 9. JPY 10. SGD

How much will the card cost me?

All fees you pay to use this card are in Australian dollars, unless specified otherwise. If the card does not have enough money in Australian dollars, it debits the fees from another currency (based on the priority order described above).

Main fees associated with the card
Initial card feeThe greater of 1.1% of the initial load / reload amount or AUD 15.00
Load fee$0
Reload feeThe greater of 1.1% of the initial load / reload amount or AUD 15.00
Overseas transaction fee$0
Overseas ATM withdrawal fee$0 (some ATM operators may charge their own additional fee)
Domestic ATM withdrawal fee2.95% of the amount withdrawn
Monthly inactivity fee$4 (kicks in after inactivity on card for 12 months)
Negative balance fee$20
Cash over the counter fee$10 per withdrawal
Account closure fee$10
Back to top

Managing your card

You can manage the Travelex Cash Passport with a range of online tools.

Ordering your card

You can buy the Travelex Cash Passport online or by visiting your local Travelex store, not including HSBC branches. To buy this card at a store you have to present an acceptable form of ID and load the card with a minimum of $100. In this scenario, you can get your card straightaway. If you apply online, the card will typically take five to seven business days to get to you, although it can take longer if you live in a remote area.

Activating your card

This travel money card typically activates within four hours of purchase. If you enter an incorrect PIN three times in succession the card is disabled, and you will have to call customer support for reactivation. Reactivating a disabled card can take up to 24 hours.

Loading funds on your card

You can load funds on your card in any of the following ways:

    • Online transfer. You can complete an online transfer via the Travelex website, you’ll just need your Cash Passport card number handy.
    • BPAY. You’ll need the BPAY biller code 184416 and the 16 digit Cash Passport number that’s on your card to reload funds with BPAY.
    • In store. You can also load and reload funds in store at participating Travelex outlets.

You can load and reload your card online, using your Visa or MasterCard debit or credit card. You can reload the card at anytime using BPAY to transfer money from your bank account. The minimum you can load and reload onto the card is $100 or its equivalent in another currency. The maximum you can load is $100,000.

Back to top

Managing your card online

You can manage your Multi-currency Cash Passport account easily using the secure online platform. This system lets you check balances, go through transaction history, move funds between currencies, reload your card and more.

Security

Your card is protected by chip and PIN security and you’ll have access to a 24/7 Global Emergency Assistance Service. If your card has been lost or stolen or you’d like to report fraudulent activity on your card, you can contact the Global Emergency Assistance Service. You can find the specific number you can call depending on your location in the product disclosure statement.

Highlights and drawbacks

Pros

      • Multiple currencies. The card offers 10 currencies, including Thai Baht which isn’t offered across all cards on the market.
      • Free replacement card. If you lose your Travelex Cash Passport Visa Debit card, you can have a replacement delivered to you free of charge.
      • No international ATM fees. Unlike many Australian travel cards, you won’t be charged a fee for international ATM withdrawals.

Cons

      • Currency conversion fee. Most travel cards have a currency conversion fee of 3%-4%, but this card has a high conversion fee of 5.95% if you spend in an unsupported or unloaded currency.
      • Domestic ATM withdrawal fee. Although this travel money card does not charge for international ATM withdrawals, you will be charged if you use the card to make a domestic ATM withdrawal.

If you’re thinking about travelling overseas, you can use the Travelex Cash Passport to good effect. However, since you have other options to choose from, make sure you compare a few.

Back to top
Was this content helpful to you? No  Yes

This page was last modified on 1 June 2016 at 9:00.

Ask a Question

You are about to post a question on finder.com.au

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Disclaimer: At finder.com.au we provide factual information and general advice. Before you make any decision about a product read the Product Disclosure Statement and consider your own circumstances to decide whether it is appropriate for you.
Rates and fees mentioned in comments are correct at the time of publication.
By submitting this question you agree to the finder.com.au privacy policy, receive follow up emails related to finder.com.au and to create a user account where further replies to your questions will be sent.

86 Responses to Travelex Cash Passport Mastercard Debit Card

  1. Default Gravatar
    Mary | November 11, 2016

    Hi
    In respect to a question below, I’m wondering why Travelex deem it appropriate to pay tips in restaurants without authorisation? Is this only applicable in USA, or worldwide? I would consider this to be fraudulent, ie using a customer’s finances without approval.
    Thanks.

    • Staff
      Sally | November 14, 2016

      Hi Mary,

      Thanks for your question.

      Without knowing the full details, it’s difficult to know whether the charge was inflicted by Travelex or the restaurant in question.

      However, this type of fee isn’t detailed in the product disclosure statement and we’ve never received any feedback that described a similar fee. So, it could have been a fee charged by the restaurant for using a non-US issued product or a prepaid travel card.

      Also, the user should’ve been notified of the amount she had to pay at the checkout. If you notice that you’ve been overcharged when you go to pay, speak with the manager to confirm that there isn’t a surcharge for using your card and then get in touch with Cash Passport to resolve the issue if necessary.

      Cheers,

      Sally

  2. Default Gravatar
    Kathy | September 18, 2016

    I am currently on holidays in the U.S. and using a Travelex currency card. Firstly I used it when checking into a hotel who took a pre payment and then charged me on top of this the final bill. They released the pre authorisation amount on day of check-out but on finding it hadn’t been refunded back to me a few days later Travelex said it will take approximately 4 to 6 weeks to get the money back. I will be back from my holiday by then which isn’t helping my money situation while I am away. Secondly I dined at a few buffet restaurants which don’t have a gratuity to pay due to being self service and Travelex took it upon themself to take a further 20% charge to cover this and blamed it on the hotel where I had the buffet. I will never use a currency card again and after this last incident are going to withdraw my remaining funds so it doesn’t happen again. Not happy with the situation I have been put in.

    • Staff
      Sally | September 19, 2016

      Hi Kathy,

      Thanks for your feedback and we’re sorry to hear about the issues you’ve had with your Cash Passport.

      Unfortunately, we do often warn users against using their prepaid card for any sort of deposit payment as it often takes weeks for the funds to return to your account, which can obviously put a strain on your travel budget.

      If you’re not interested in using a Cash Passport again, you might want to compare other travel card options before your next holiday. Before you make a decision, make sure you compare a few and read our reviews and the relevant PDS documents to ensure you understand how you’ll be charged on different purchases.

      I hope this has helped.

      Cheers,

      Sally

  3. Default Gravatar
    Thelma | September 16, 2016

    I used my multi currency prepaid card for security deposit at hotel in NY. 7 weeks on and the money is not back on my card but the hotel says it’s the card company’s fault. Is it really?

    • Staff
      Sally | September 21, 2016

      Hi Thelma,

      Thanks for your question.

      Unfortunately, we often don’t recommend that cardholders use their prepaid cards for security deposits at hotels as it can often take up to weeks for the money to be returned to your account, which is obviously not ideal if you’re travelling with a budget in mind.

      If you get in touch with the Cash Passport customer service team on 1800 098 231, they should be able to provide you with some assistance and clarify when you can expect to receive your funds.

      Cheers,

      Sally

    • Default Gravatar
      Thelma | September 21, 2016

      Well it was 7 weeks when I complained. It’s now over 8 weeks and my security deposit is still not back on my card. Any idea what could have gone wrong? Also I’ve spoken to the card company 5 times and it’s just annoying when they can’t even understand a sentence, let alone an enquiry. Going round and round in circles asking the same questions over again; putting me on hold multiple times,only to come back on the line with something different from the main issue. Just can’t help but wondering if these customer service personnels are actually trained. Very disappointed especially since I did not want to purchase this card as I always doubted them. Pressured by the representative at the airport I gave in and purchased the card. Why can’t I get my money hack?

      Thanks you.

    • Staff
      Sally | September 22, 2016

      Hi Thelma,

      Thanks for getting back to us.

      Unfortunately, it’s not uncommon for deposit payments to take several weeks to return to your account. Unfortunately, as a financial comparison service and not a bank, card holder or representative of Travelex, we’re unable to confirm exactly when your funds will be returned to your account.

      If you’re not getting much assistance from the customer service team, you might want to visit an Australia-based Travelex store and one of the customer assistance working in-store might be able to provide you with more assistance.

      I’m sorry we couldn’t be of more help.

      Cheers,

      Sally

  4. Default Gravatar
    Mike | September 12, 2016

    Hi
    I am travelling in India and I’m from New Zealand. I have a BNZ Mastercard Cash passport. How do I avoid paying the $4.00 withdrawal fee? I have been told the following. Please can you confirm this is correct??
    1. Find a ATM that has the mastercard Symbol on it
    2. Put Card in machine
    3. Put in pin Number
    4. Amount to withdraw then look for an option of International or Domestic Currency, Choose International as our currency is NZD. This will eliminate any fees

    • Staff
      Sally | September 13, 2016

      Hi Mike,

      Thanks for your question.

      As an Australian financial comparison service, I’m actually not completely familiar with how the BNZ MasterCard Cash Passport works. Are you referring to the Multi-currency Cash Passport? If so, this card doesn’t charge a fee when you withdraw funds overseas. However, please note that local ATM fees may still apply.

      If this isn’t the card you’re referring to, you might want to get in contact with the provider directly to confirm the best way to avoid withdrawal fees.

      I’m sorry we couldn’t be of more assistance.

      Cheers,

      Sally

  5. Default Gravatar
    sarah | September 11, 2016

    How to change password if I forget the old one?

    • Staff
      May | September 12, 2016

      Hi Sarah,

      Thanks for your inquiry.

      Just to confirm, is it the PIN for your Travelex Card that you forgot? If so, please get in touch with a 24/7 Global Emergency Assistance Service to be able to reset your PIN.

      Cheers,
      May

  6. Default Gravatar
    Allison | August 29, 2016

    Hello!

    I recently purchased a multi-currency cash passport (with chip and pin). I’m just making sure I have everything in order for my trip to Ireland. I will be traveling to Dublin and through the southern part of Ireland. I have my default BPAY currency set to Euros, and my billing currency set to USD (I live in the United States). I just wanted to make sure that this is correct. Also, will I be able to use this card for payment at any location on my trip that accepts Mastercard? I’m debating how much cash (in Euros) to have, versus funds on my card.

    Thank you!

    • Staff
      Sally | August 30, 2016

      Hi Allison,

      Thanks for your question.

      As Dublin and southern Ireland use Euros as the local currency, you should be able to use your Multi-currency Cash Passport wherever MasterCard is accepted. Of course, travel cards (as well as any card) are going to be more widely accepted in larger cities and more touristy areas. So if you’re travelling to smaller towns, you might want to withdraw some cash from your card just to be safe. It’s also not a good idea to use your prepaid card for deposits (such as hotel security deposits) as it can take weeks for these to be returned to your account, and you probably don’t want a percentage of your travel budget tied up in a deposit.

      As a financial comparison service, we’re unable to provide you with specific financial advice, but it’d be wise to make sure that you have enough cash, your prepaid card and maybe a backup credit or debit card to use in the case of emergencies.

      I hope this has helped.

      Cheers,

      Sally

  7. Default Gravatar
    Maree | August 19, 2016

    I am going to India. I have the MasterCard pre paid currency card. Should I load it with Australian dollars and will I then be able to make withdrawals in Indian currency when I am there?

    • Staff
      May | August 19, 2016

      Hi Maree,

      Thanks for your question.

      Yes, you can load AUD onto your Travelex Cash Passport Mastercard Debit Card and withdraw them in Indian currency. Please keep in mind though that you will be charged a conversion fee of 5.95% if you spend/withdraw in an unsupported or unloaded currency. Indian rupee (INR) is an unsupported currency.

      Cheers,
      May

  8. Default Gravatar
    Liz | August 6, 2016

    I am going overseas and have already purchased currency of my destination.
    Can I put this currency into a card before I travel?

    • Staff
      May | August 8, 2016

      Hi Liz,

      Thanks for your inquiry.

      Just to confirm, what’s the currency you have purchased that you’re going to load onto the Travelex Cash Passport Mastercard Debit Card? Please keep in mind that the currencies you can load on the card are the only the supported ones (please see list above).

      You can load funds on your card through:
      - Online transfer. You can complete an online transfer via the Travelex website, you’ll just need your Cash Passport card number handy.
      - BPAY. You’ll need the BPAY biller code 184416 and the 16 digit Cash Passport number that’s on your card to reload funds with BPAY.
      - In store. You can also load and reload funds in-store at participating Travelex outlets.

      I hope this has helped.

      Cheers,
      May

  9. Default Gravatar
    Ben | July 31, 2016

    Are there any banks in South America who have a “partnership” arrangement in place where no fees are charged for cash withdrawals. I’m in Chile at the moment and the fee seems to be $12 per withdrawal and a maximum withdrawal of $200 which makes it very expensive?

    • Staff
      Sally | August 1, 2016

      Hi Ben,

      Thanks for your question.

      While Travelex doesn’t charge ATM withdrawal fees, they don’t have any ATM partnerships and local ATM fees may still apply. You may just need to try the card at different ATMs and confirm what the charges are before you withdraw if you’d like to save on local ATMs.

      I hope this has helped.

      Cheers,

      Sally

  10. Default Gravatar
    Madison | June 18, 2016

    I have not ordered my Travelex card yet. Before I do I was wondering, if I do not use all of the money loaded onto the card, when I get home from my trip can I get the remaining balance back in cash?
    And when I order my Travelex multi-currency cash passport, can they send it to me by mail, since I don’t live where there are Travelex stores? Would that be a problem?

    • Staff
      May | June 20, 2016

      Hi Madison,

      Thanks for your question.

      With Travelex Cash Passport Mastercard Debit Card, you can actually withdraw your remaining balance when you’ve returned from your trip, but there would be a fee of 2.95% of the amount withdrawn.

      Meantime, if you will apply/order online, the card will typically take five to seven business days to get to you, although it can take longer if you live in a remote area.

      Cheers,
      May

Ask a question
feedback