Travelex Cash Passport Mastercard Debit Card

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Simplify your travel money management by loading up to 10 major currencies onto your Travelex Multi-currency Cash Passport.

Important information

The Travelex Multi-currency Cash Passport is no longer available for new applicants. This information has been maintained for existing cardholders. Please see our review of the Travelex Money Card for more prepaid travel money options from Travelex.

The Travelex Multi-currency Cash Passport is a prepaid Mastercard travel money card that helps you save on overseas ATM fees. You can also save on currency conversion fees as long as your card is sufficiently loaded with the correct transaction currency. You can load up to 10 different currencies on this card at any one time and make purchases or ATM withdrawals wherever Mastercard is accepted.

While the Travelex Multi-currency Cash Passport is no longer available for sale, Travelex is now offering a new prepaid travel option called the Travelex Money Card. For existing Travelex Multi-currency Cash Passport cardholders, you can continue to use your card up until its printed expiry date. You can also choose to transfer your balance onto a Travelex Money Card at no extra cost by contacting Card Services at 1800 303 297 or +44 20 3284 8395 if overseas.

Available CurrenciesAUD, CAD, EUR, GBP, HKD, JPY, NZD, SGD, THB, USD
Multiple Currencies on One CardYes
Number of Cards Issued1
Minimum Load Amount$100
Maximum Load Amount$100,000
Maximum Annual Load Amount$100,000
24 Hour ATM Cash Withdrawal Limit$3,000
24 Hour POS Transaction Limit$15,000
Card Issue FeeThe greater of 1.1% of the initial load / reload amount or AU$15.00
Initial Load Fee$0
ATM Withdrawal Fee

Overseas: $0 when you use your Travelex Multi-currency Cash Passport to withdraw currencies that are loaded on the card at overseas ATMs where Mastercard is accepted

Domestic: 2.95% of the amount

Reload FeeThe greater of 1.1% of the initial load / reload amount or AU$15.00
Monthly Inactivity Fee
after 12 months inactivity
$4
Card Replacement Fee$0
Currency Conversion Fee5.95%
BPay Reload fee1% of the reload amount
Negative Balance Fee$20
Account Closing Fee$10
Available To Temporary ResidentsNo

What currencies can I load onto the Travelex Cash Passport?

The Travelex Cash Passport supports:

  • Euros
  • United States Dollars
  • Great Britain Pounds
  • Canadian Dollars
  • New Zealand Dollars
  • Australian Dollars
  • Singapore Dollars
  • Hong Kong Dollars
  • Japanese Yen
  • Thai Baht

When any of these currencies are loaded onto your card, the available balance for a particular currency will be debited for transactions made in that currency. If you have insufficient funds in the necessary currency, the card will automatically deduct funds from the other available currencies in the following order of priority:

  1. Australian Dollars (AUD)
  2. US Dollars (USD)
  3. Euros (EUR)
  4. Great Britain Pounds (GBP)
  5. New Zealand Dollars (NZD)
  1. Thai Baht (THB)
  2. Canadian Dollars (CAD)
  3. Hong Kong Dollars (HKD)
  4. Japanese Yen (JPY)
  5. Singapore Dollars (SGD)

Exchange rates

When you make a purchase or an ATM withdrawal in a currency that either isn’t supported by the card or doesn’t have sufficient funds loaded onto it, both a 5.95% currency conversion fee and a foreign exchange rate will apply. The foreign exchange rates, as well as the ones applied to bank transfers and BPAY reloads, are set by Mastercard Prepaid and vary each day. You can check on applicable exchange rates by directly contacting Mastercard Prepaid on 1800 098 231.

For initial loads and in-branch reloads, the foreign exchange rates that apply are quoted at the time of purchase and will vary by store. These rates will also vary daily.

Where can I use my Travelex Cash Passport?

The Travelex Multi-currency Cash Passport is accepted at millions of merchants and ATMs worldwide wherever Mastercard is accepted. However, please note that the card cannot be used for manual or offline transactions, for any unlawful activity or where economic or trade sanctions have been imposed

Features of the Travelex Cash Passport

Some of the features/benefits of the card include:

  • Locked-in exchange rates. Locking in your currency exchange rates prior to travelling offers peace of mind and helps control your travel budget.
  • Additional card. The free secondary card serves as a backup in case of loss, theft or damage to your primary card.
  • Worldwide ATM alliance. Access cash at any ATM in the world where the Mastercard logo is displayed.
  • Online management. Easily manage your account at any time by logging into “My Account”, where you can view your balances and transaction history and transfer funds across currencies.
  • No international ATM withdrawal fees. Enjoy free ATM withdrawals outside of Australia. Note that you may be directly charged a fee by the ATM operator.
  • Account and withdrawal limits. The maximum balance you can have across all currencies over a 12-month period is AUD$100,000 or equivalent, your daily ATM withdrawal limit is AUD$3,000 or equivalent, your daily EFTPOS transaction limit is AUD$15,000 or equivalent and your daily cash-over-the-counter limit is AUD$350 or equivalent.

How much does the Travelex Cash Passport cost?

See the table below for a summary of the costs associated with the Travelex Cash Passport and when you’ll be charged.

Type of feeCostWhen you’ll be charged
Purchase feeThe greater of 1.1% of the initial load / reload amount or AU$15.00When you are issued the card at the time of purchase
Reload fee
  • $5 via BPAY or bank transfer when you reload online via the Cash Passport website
  • 1% of the reload fee via BPAY when not reloaded online via the Cash Passport website
Every time you reload funds onto your card after the initial load amount
Secondary card fee$0When you are issued with a free secondary card at the time of purchase
Replacement card fee$0When you need a new card to replace a lost, stolen or damaged one
Currency conversion fee5.95% of the transaction valueWhen you make a purchase or withdrawal in a currency that is not supported or sufficiently loaded on your card
International ATM withdrawal fee$0When you make an ATM withdrawal at any international location, an ATM operator fee may still apply
Domestic ATM withdrawal fee2.95% of withdrawal amountWhen you make an ATM withdrawal within Australia
Over-the-counter cash fee$10When you withdraw cash over the counter
Monthly inactivity fee$4When you have not used your card for a transaction within the last 12 months
Negative balance fee$20When a negative balance arises on your card
Closure/cash out fee $10When you close your card and withdraw funds from your account

How to use the Travelex Cash Passport

Follow these steps to manage your Travelex Multi-currency Cash Passport:

  • Activating your card. Your card will generally be activated within two business hours of purchase and no action is required from you to activate it.
  • Loading funds on your card. You may load funds on your card online via the Travelex or Cash Passport websites, in-store at participating Australian Travelex outlets or via bank transfer or BPAY. Note that loading funds via bank transfer generally takes one business day to process and loading funds via BPAY generally takes two, but payments made after 2pm AEST may take longer. Each load must be at least AUD$100 or equivalent, but not more than AUD$100,000 or equivalent. When loading by bank transfer or BPAY, your daily limit is AUD$25,000 or equivalent.
  • Managing your online account. Head to the Cash Passport website and go to “My Account”. Simply register your card and you will be able to view your transaction history and balances, as well as allocate funds across different currencies.

What do I do if I return home with foreign currency remaining on my card?

You can either keep the funds on your card for your next trip, or close your card and withdraw your remaining funds through the Travelex distribution store or Mastercard Prepaid. Depending on which outlet you visit, your remaining funds will either be paid out to you in cash or deposited into your nominated bank account. A $10 fee will apply.

Who do I contact if my card is lost or stolen?

If your card is lost or stolen, immediately report it to Cash Passport Global Emergency Assistance by calling 1800 303 297 or +44 20 3284 8395 if overseas.

How to apply for a Travelex Cash Passport

The sale of the Travelex Multi-currency Cash Passport card has been discontinued, although you can still use your card if you already have one. Otherwise, consider the Travelex Money Card, which is a similar new product now offered by Travelex.

While the Travelex Multi-currency Cash Passport offers the ease and usability of a Mastercard Prepaid travel card, it also comes with a number of associated costs that may offset any possible benefits. Check out and compare other travel card options to find the one that will best suit your personal travel needs.

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This page was last modified on 28 June 2017 at 3:57pm.

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92 Responses

  1. Default Gravatar
    AnthonyJuly 16, 2017

    What do I press at a ATM cheque saving or credit on my money card.

    • Staff
      JhezelynJuly 16, 2017Staff

      Hi Anthony,

      Thanks for your comment.

      Just like a debit card, you can use your Cash Passport at ATMs worldwide displaying the MasterCard® Acceptance Mark. Simply enter your PIN and how much you want to take out (up to the available balance on your Card).

      Regards,
      Jhezelyn

  2. Default Gravatar
    RyanJanuary 23, 2017

    Hi,

    Just returned from Phuket and have leftover THB loaded onto my card and are also waiting on a refund that should be credited to the card in the next week or so. What is the easiest way to check my balance on the card? I had the app on my iPhone 6 while I was over there but found the only way to check balance on my phone was when I was actually reloading the card and also found that this balance varied from the balance given at a ATM machine. Now that I am back in Australia what is the best way to unload my card back to Australian dollars?

    Kind Regards
    Ryan

    • Staff
      MayJanuary 24, 2017Staff

      Hi Ryan,

      Thank you for your inquiry.

      1. What is the easiest way to check my balance on the card?
      You can check your balances and view your recent transactions online. You can do this after registering your card on ‘My Account’ on cashpassport.com.au

      2. Now that I am back in Australia what is the best way to unload my card back to Australian dollars?
      You can convert/allocate your funds across different currencies on your account online. This is also where you can convert your THB back to AUD. You may withdraw them through an ATM, but please note that a fee of 2.95% of the amount withdrawn from a domestic ATM will apply.

      Cheers,
      May

  3. Default Gravatar
    MattJanuary 2, 2017

    I am looking for a card that I can load Philippines peso.

    • Staff
      MayJanuary 2, 2017Staff

      Hi Matt,

      Thank you for your inquiry.

      Unfortunately, most of the travel cards need to be loaded first with AUD before you can convert them to another currency and a currency conversion fee may apply if you convert your AUD to an unsupported currency on the card. Meantime, on this page, you will be able to compare your travel money card options that you can bring to the countries in Southeast Asia including the Philippines.

      Cheers,
      May

  4. Default Gravatar
    MaryNovember 11, 2016

    Hi
    In respect to a question below, I’m wondering why Travelex deem it appropriate to pay tips in restaurants without authorisation? Is this only applicable in USA, or worldwide? I would consider this to be fraudulent, ie using a customer’s finances without approval.
    Thanks.

    • Staff
      SallyNovember 14, 2016Staff

      Hi Mary,

      Thanks for your question.

      Without knowing the full details, it’s difficult to know whether the charge was inflicted by Travelex or the restaurant in question.

      However, this type of fee isn’t detailed in the product disclosure statement and we’ve never received any feedback that described a similar fee. So, it could have been a fee charged by the restaurant for using a non-US issued product or a prepaid travel card.

      Also, the user should’ve been notified of the amount she had to pay at the checkout. If you notice that you’ve been overcharged when you go to pay, speak with the manager to confirm that there isn’t a surcharge for using your card and then get in touch with Cash Passport to resolve the issue if necessary.

      Cheers,

      Sally

  5. Default Gravatar
    KathySeptember 18, 2016

    I am currently on holidays in the U.S. and using a Travelex currency card. Firstly I used it when checking into a hotel who took a pre payment and then charged me on top of this the final bill. They released the pre authorisation amount on day of check-out but on finding it hadn’t been refunded back to me a few days later Travelex said it will take approximately 4 to 6 weeks to get the money back. I will be back from my holiday by then which isn’t helping my money situation while I am away. Secondly I dined at a few buffet restaurants which don’t have a gratuity to pay due to being self service and Travelex took it upon themselves to take a further 20% charge to cover this and blamed it on the hotel where I had the buffet. I will never use a currency card again and after this last incident are going to withdraw my remaining funds so it doesn’t happen again. Not happy with the situation I have been put in.

    • Staff
      SallySeptember 19, 2016Staff

      Hi Kathy,

      Thanks for your feedback and we’re sorry to hear about the issues you’ve had with your Cash Passport.

      Unfortunately, we do often warn users against using their prepaid card for any sort of deposit payment as it often takes weeks for the funds to return to your account, which can obviously put a strain on your travel budget.

      If you’re not interested in using a Cash Passport again, you might want to compare other travel card options before your next holiday. Before you make a decision, make sure you compare a few and read our reviews and the relevant PDS documents to ensure you understand how you’ll be charged on different purchases.

      I hope this has helped.

      Cheers,

      Sally

  6. Default Gravatar
    ThelmaSeptember 16, 2016

    I used my multi currency prepaid card for security deposit at hotel in NY. 7 weeks on and the money is not back on my card but the hotel says it’s the card company’s fault. Is it really?

    • Staff
      SallySeptember 21, 2016Staff

      Hi Thelma,

      Thanks for your question.

      Unfortunately, we often don’t recommend that cardholders use their prepaid cards for security deposits at hotels as it can often take up to weeks for the money to be returned to your account, which is obviously not ideal if you’re travelling with a budget in mind.

      If you get in touch with the Cash Passport customer service team on 1800 098 231, they should be able to provide you with some assistance and clarify when you can expect to receive your funds.

      Cheers,

      Sally

    • Default Gravatar
      ThelmaSeptember 21, 2016

      Well it was 7 weeks when I complained. It’s now over 8 weeks and my security deposit is still not back on my card. Any idea what could have gone wrong? Also I’ve spoken to the card company 5 times and it’s just annoying when they can’t even understand a sentence, let alone an enquiry. Going round and round in circles asking the same questions over again; putting me on hold multiple times,only to come back on the line with something different from the main issue. Just can’t help but wondering if these customer service personnels are actually trained. Very disappointed especially since I did not want to purchase this card as I always doubted them. Pressured by the representative at the airport I gave in and purchased the card. Why can’t I get my money hack?

      Thanks you.

    • Staff
      SallySeptember 22, 2016Staff

      Hi Thelma,

      Thanks for getting back to us.

      Unfortunately, it’s not uncommon for deposit payments to take several weeks to return to your account. Unfortunately, as a financial comparison service and not a bank, card holder or representative of Travelex, we’re unable to confirm exactly when your funds will be returned to your account.

      If you’re not getting much assistance from the customer service team, you might want to visit an Australia-based Travelex store and one of the customer assistance working in-store might be able to provide you with more assistance.

      I’m sorry we couldn’t be of more help.

      Cheers,

      Sally

  7. Default Gravatar
    MikeSeptember 12, 2016

    Hi
    I am travelling in India and I’m from New Zealand. I have a BNZ Mastercard Cash passport. How do I avoid paying the $4.00 withdrawal fee? I have been told the following. Please can you confirm this is correct??
    1. Find a ATM that has the mastercard Symbol on it
    2. Put Card in machine
    3. Put in pin Number
    4. Amount to withdraw then look for an option of International or Domestic Currency, Choose International as our currency is NZD. This will eliminate any fees

    • Staff
      SallySeptember 13, 2016Staff

      Hi Mike,

      Thanks for your question.

      As an Australian financial comparison service, I’m actually not completely familiar with how the BNZ MasterCard Cash Passport works. Are you referring to the Multi-currency Cash Passport? If so, this card doesn’t charge a fee when you withdraw funds overseas. However, please note that local ATM fees may still apply.

      If this isn’t the card you’re referring to, you might want to get in contact with the provider directly to confirm the best way to avoid withdrawal fees.

      I’m sorry we couldn’t be of more assistance.

      Cheers,

      Sally

  8. Default Gravatar
    sarahSeptember 11, 2016

    How to change password if I forget the old one?

    • Staff
      MaySeptember 12, 2016Staff

      Hi Sarah,

      Thanks for your inquiry.

      Just to confirm, is it the PIN for your Travelex Card that you forgot? If so, please get in touch with a 24/7 Global Emergency Assistance Service to be able to reset your PIN.

      Cheers,
      May

  9. Default Gravatar
    AllisonAugust 29, 2016

    Hello!

    I recently purchased a multi-currency cash passport (with chip and pin). I’m just making sure I have everything in order for my trip to Ireland. I will be traveling to Dublin and through the southern part of Ireland. I have my default BPAY currency set to Euros, and my billing currency set to USD (I live in the United States). I just wanted to make sure that this is correct. Also, will I be able to use this card for payment at any location on my trip that accepts Mastercard? I’m debating how much cash (in Euros) to have, versus funds on my card.

    Thank you!

    • Staff
      SallyAugust 30, 2016Staff

      Hi Allison,

      Thanks for your question.

      As Dublin and southern Ireland use Euros as the local currency, you should be able to use your Multi-currency Cash Passport wherever MasterCard is accepted. Of course, travel cards (as well as any card) are going to be more widely accepted in larger cities and more touristy areas. So if you’re travelling to smaller towns, you might want to withdraw some cash from your card just to be safe. It’s also not a good idea to use your prepaid card for deposits (such as hotel security deposits) as it can take weeks for these to be returned to your account, and you probably don’t want a percentage of your travel budget tied up in a deposit.

      As a financial comparison service, we’re unable to provide you with specific financial advice, but it’d be wise to make sure that you have enough cash, your prepaid card and maybe a backup credit or debit card to use in the case of emergencies.

      I hope this has helped.

      Cheers,

      Sally

  10. Default Gravatar
    MareeAugust 19, 2016

    I am going to India. I have the MasterCard pre paid currency card. Should I load it with Australian dollars and will I then be able to make withdrawals in Indian currency when I am there?

    • Staff
      MayAugust 19, 2016Staff

      Hi Maree,

      Thanks for your question.

      Yes, you can load AUD onto your Travelex Cash Passport Mastercard Debit Card and withdraw them in Indian currency. Please keep in mind though that you will be charged a conversion fee of 5.95% if you spend/withdraw in an unsupported or unloaded currency. Indian rupee (INR) is an unsupported currency.

      Cheers,
      May

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