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The Future of Telecommunications report 2022
Finder’s Future of Telecommunications report explores the major trends shaping the future of mobile and broadband markets.
Telecommunications is entering a new era. Consumers have benefitted from faster connectivity over the past couple of years, and competition between providers is increasing as virtual network operators become more prominent. Finder has seen a rise in low-cost alternatives to major providers, with a growing reliance on a digital customer experience online over a physical presence in person or on the phone. With network capacities producing higher speeds than ever, price is becoming an increasingly crucial product feature.
The pandemic exacerbated the shift to more connected households, with many more Australians working, shopping and socialising from home. The connected household model is predicted to continue to grow, as demand for streaming services and online shopping increases. Meanwhile, the new hybrid workplace – where many workers will move to a mix of working from home and working from the office – will also see a demand for more Internet usage.
The Future of Telecommunications explores the major trends shaping the future of mobile and broadband markets, how COVID-19 has affected customer needs and what Finder's experts think of the road ahead.
- 1 in 3 workers upgraded their home Internet during the pandemic
- 30% of homes are on a 100Mbps or higher Internet plan
- MVNO mobile plans are 28% cheaper than those of the major 3 providers
- 1 in 5 mobile customers have access to 5G
- 78% of broadband customers are satisfied with their Internet speed
- The top reasons customers would switch their broadband are for a cheaper deal (55%), faster Internet (44%) and more or unlimited data (20%)
- By 2024, each household will have an estimated 30 Internet-connected devices
- 12% of households will have mobile fixed wireless Internet by 2024
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