OzForex Travel Card Review

Rates and Fees verified correct on December 6th, 2016

The OzForex Travel Card offers some of the most competitive foreign exchange rates with one of the lowest forex margins in the market

Important Information
  • The OzForex Travel Card will no longer be available for applications as this credit card is no longer available to new customers. The information provided and cards cannot be applied for, however, the information on this page has been kept for the benefit of existing customers and for those who are interested.
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The OzForex Travel Money Card is a convenient way to access your money while you're travelling overseas. This travel money card combines the world-wide acceptance and security of a MasterCard with the market leading retail foreign exchange rates offered through OFX. This article will review the OzForex Travel Card and highlight some of the distinguishing points and the areas where it doesn't stand up as well as other cards in the market.

This review will cover:

Travel money cards work by allowing you to convert funds to a number of foreign currencies, so you can spend like a local when you're travelling overseas. You load Australian Dollars (AUD) onto the card and convert the funds to an accepted currency wallet of your choosing.

You can transfer AUD to eight currencies with the OzForex Travel Card. And one of the great points about this card is that you don't have to exchange currencies when you first deposit Aussie Dollars, you can wait till you think the exchange rate is favourable. Once you convert the funds to a foreign currency, the exchange rate is locked in. So you're protected against negative currency fluctuations too.

You can transfer money between wallets, view your account balance and monitor your transactions through the OzForex Travel Card website - it makes the whole process easy to manage.

How to use the OzForex Travel Card

When you want to make a purchase, even though you're using your own money, press 'credit'

The OzForex Travel Card works the same way as any other MasterCard. You can use it wherever MasterCard is accepted, both at ATMs and over the counter. There are some  places where you can't use the card though. This travel card can not be used to make a purchase over the phone.

A multi-currency travel money card

The OzForex Travel Money Card currently allows you to transfer to the maximum number of currencies currently offered by any travel money card. You can convert Australian Dollars to:

  • United States Dollars
  • Euros
  • Great British Pounds
  • New Zealand Dollars
  • Hong Kong Dollars
  • Singapore Dollars
  • Canadian Dollars
  • Japanese Yen;

It's worth mentioning that between these accounts, you can only have the AUD equivalent of $25,000 on the card at any one time. So big spenders may want to consider an alternate card.

About the OzForex Travel Card

Chris Minehan: Head of Marketing OFX talks about the OzForex Travel Card

How to load money onto the OzForex Travel Card

Funds are loaded onto the card using BPAY. To load funds onto the card, you will need to log into your current financial institution's online banking facility and choose to send funds to another Australian account via BPAY. BPAY transactions take up to two business days to process, so be sure to time the transfer for when there are no Australian public or bank holidays or weekends.

BPAY is the way

Unlike some other travel money providers, OFX do not charge for topping up your card via BPAY; however, there is a charge of AUD$15 the first time you load funds onto the card.

The OzForex Travel Card Biller Code is 667 220 and the customer reference number is your card number.

SMS Alerts

You can set up SMS Alerts so you're notified when funds have been loaded onto the card. You can also set up SMS Alerts to give you your card balance on a daily, weekly monthly basis. This is a handy feature for managing your card if you're away from an Internet connection. It's worth mentioning that these notifications don't factor in time zone difference, so it might be worth putting your phone on silent when you go to bed.

Exchanging Australian Dollars to a foreign currency

Once you've loaded Australian Dollars onto the card, you then have the option of converting the funds to an accepted foreign currency. This is done through the OFX Prepaid website online portal. You will be able to see the retail foreign exchange rates before you transfer the funds loaded on your card to another currency.

Accept the quote to spend like a local

Title

If you're happy with the rates offered by OFX, accept the quote and the funds will be converted into the accepted foreign currency of your choosing and become available in that currency wallet.

Security

This travel money card comes with both a CHIP and a PIN.

One of the great advantages of a travel card is that you get two cards for the price of one. Cards are easily lost or stolen when you're abroad, so the addition of a backup card makes sense.

If the primary card is lost or stolen, contact OFX and they will block or cancel the card for you. In the same breath they should be able to activate the backup card too. Just make sure you don't keep both cards in the same place - don't keep both in your wallet. When you apply for this product you can choose whether both cards have the same PIN or different PINs.

Another good point is that you're not liable for any fraudulent transactions if you're ripped off. You need to make sure that you made sure you kept your information private and it's clear to the provider that you did not contribute to the loss.

OzForex Travel Card Fees and Charges

The OzForex Travel Card does not charge a reload fee, monthly inactivity fee, a fee to withdraw cash over the counter or a fee to close the account; however, there are a number of fees and charges you need to be aware of when using this card.

Beware of spending in a currency not loaded onto the card

This is  great card to use if you plan your spending correctly. But if you end up spending in a currency wallet that's not loaded on your card, you can expect to get hit with some hefty fees and charges - like trying to shop in France when you only have British Pounds loaded onto the card. If the currency you wish to spend in is not available on your card, the card will automatically debit funds from the next currency wallet to pay for the transaction.

There is an order the funds will be debited from the card if you can't pay in the local dough.

  1. Australian Dollars;
  2. United States Dollars;
  3. Euros;
  4. Great British Pounds;
  5. New Zealand Dollars;
  6. Hong Kong Dollars;
  7. Singapore Dollars;
  8. Canadian Dollars; and
  9. Japanese Yen.

If you spend in an accepted OFX currency wallet that does not have enough money to complete the transaction, you won't be advised of the exchange rate when the funds are transferred between wallets, so you may end up paying more on foreign exchange in addition to a currency conversion fee of 3% of the value of the transaction.

On another note, if you spend in a currency that is not offered by OFX as a 'currency wallet' - say South African Rand or the Mexican peso - the foreign exchange rate will be converted by MasterCard at their own rate.

ATM withdrawal fees

These fees are a pain, but there's only one card in the market that currently doesn't charge for ATM withdrawals. This doesn't include local ATM operator fees though. Please note that on top of the fees listed below, you may also be charged a fee by the owner of the ATM machine.

AUD 2.95, CAD 2.95, EUR 2.00, GBP 2.00, HKD 15.00, JPY 210, NZD 4.25, SGD 3.50, USD 2.25

OzFoex Travel Card Limits

There are some limits you should be aware of when using this card. The maximum and minimum load and spend limits are listed in the following table. If there is a field missing from the below table then there is no restriction on the number of transactions or total value of the transactions.

Minimum load:AUD$100
Maximum load:AUD$25,000
Maximum balance on the card at any one time:AUD$25,000 or the foreign currency equivalent
Total amount that can be loaded in a 12 month period:AUD$50,000
Maximum value of EFTPOS transactions in any 24 hour period:AUDNone or the foreign currency equivalent
Maximum amount that can be withdrawn from an ATM in a 24 hour period:AUD$1,500 or the foreign currency equivalent

How to apply for the OzForex Travel Card

As this is not a credit card and you're using your own money, there are no credit checks and people 16 years and over are able to apply for this card. The card is only open to people 16 and above because OFX will need to verify your identity before you can start using the card.

If you're approved the cards will be sent out to you in the mail, so you'll need an Australian residential address. Once you receive the cards in the mail, sign them immediately. You will then need to activate the cards before you can start using them. This can be done online and only takes a minute.

To apply for this card follow the application links on this page. You will be directed to a secure OFX application page where you will be asked to enter you personal details and to verify your identity. And the application can be done completely online and should only take ten to fifteen minutes to complete.

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This page was last modified on 1 November 2016 at 0:29.

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45 Responses to OzForex Travel Card Review

  1. Default Gravatar
    William | August 2, 2015

    Some banks issue travel cards that have an expiry date of only 2 years, is that the case with this one as well?

    • Staff
      Sally | August 3, 2015

      Hi William,

      Thank you for your question.

      The OzForex card is valid for three years. If you wish to continue using the card, you can renew it by calling the OFX customer service team.

      I hope this has answered your question.

      Thanks,

      Sally

  2. Default Gravatar
    Mary | June 13, 2015

    Please let me know will I be able to get a card before I leave Melbourne on the 23/6/15.
    How do I reload the card?
    I need currency of Euro, Pounds and SKRS

    • Staff
      Sally | June 15, 2015

      Hi Mary,

      Thanks for your question.

      Just to confirm, you have come through to finder.com.au, not OFX.

      The OzForex card supports Euro and GBP, but not SKR. You can reload funds onto your card via BPAY. To load funds onto the card, you will need to log into your current financial institution’s online banking facility and choose to send funds to another Australian account via BPAY. BPAY transactions take up to two business days to process.

      OFX doesn’t mention how long delivery will take, but the standard delivery period for cards is usually around two weeks maximum from the time of approval. Therefore, you might not have enough time to order a card online. You may wish to contact OFX directly to confirm how long the delivery time will be.

      Otherwise, some other travel cards allow you to apply for and pick up a travel card in the branch. You can compare other travel card options on this page.

      Most travel cards support EURO and GBP, but not SKR. So although you will be able to use your travel card to complete purchases in Sweden, you may be charged a currency conversion fee depending on which card you use.

      I hope this has helped answer your question.

      Thanks,

      Sally

  3. Default Gravatar
    Tony | May 30, 2015

    Hi Sally
    I am like Gregg. BTW Gregg if you direct the Federal Police to Martin Place they might well see the thief.
    I am having a negative experience with a Ozforex Travel Card. My card was secure but “somehow” a thief used the card number, and by the looks without a name or CVN or maybe even an expiry date.
    I see that OFX takes 10 weeks to fix problems. I don’t even know if I can get my money back. I would have been on holiday and back again.

    What other pre paid cards does Finder have on its list that guarantees a turnaround time for return of monies from card theft?

    In answer to Gregg I think I know the address the Federal Police

    • Staff
      Sally | June 1, 2015

      Hi Tony,

      Thank you for your comment and feedback on the OzForex Travel Card.

      We’re sorry to hear that you’ve had difficulties with the card too.

      You can view a full list of travel money cards here.

      The turnaround time for returned funds can often vary with different cases. Depending on your individual needs, you might want to compare some of these cards and then view the Product Disclosure Statement and security statements for each to confirm which offers the best features and security for you.

      I hope this has been of assistance.

      Thanks,

      Sally

  4. Default Gravatar
    Gregg | May 27, 2015

    Having been hacked when the card was not ever used (still on letter in a safe place for our holiday) we (surprisingly)got our refund after a couple of weeks. Some have been waiting since early April I believe. Have OFX had an internal security breach as there are several other people who like us had their cards fraudulently accessed in March/April when they had NEVER used the card. Hopefully the federal police have nabbed someone but some feedback would be nice. Unfortunately we cant trust this card anymore and have withdrawn our cash and cut it up.

    • Staff
      Sally | May 27, 2015

      Hello Gregg,

      Thank you for your comment and we’re sorry to hear about your negative experience with the OzForex Travel Card.

      However, you have come through to finder.com.au, not OFX. Therefore, we do not have access to that information so it may be best for you to direct your security questions to OFX.

      Thanks,

      Sally

  5. Default Gravatar
    Theseus | May 27, 2015

    I am using an Ozforex travel card in the USA but am having repeated problems logging in to my account. After entering the user name and password the page for prepaidserve.com.au just stays blank. Consequently, I am unable to check my balance or to see what payments have gone through. I see that you are only a finder.com service so maybe I should direct this to OFX or even to Macquarie bank, who administers the card. But all suggestions will be appreciated. This is a major drawback to the usability of what is otherwise a pretty good product.

    • Staff
      Sally | May 27, 2015

      Hi Theseus,

      Thank you for your question and we’re sorry to hear you have been having trouble accessing your online account.

      To log into the OFX online customer portal, you should actually be logging in via the OFX travel card site. Once you access the site, you should then click on the ‘Log in’ link and log in using your username and password which you set upon activating your card. Once you’re logged into the customer portal, you should be able to view your balance, transaction history, convert money between your different wallets and more.

      I hope this has answered your question.

      Thanks,

      Sally

    • Default Gravatar
      Theseus | May 27, 2015

      Hi Sally,
      Thanks, but that is what I have been doing. The travel card account can not be accessed via the usual OFX site. However, when I log in the screen goes blank and stays blank.
      Theseus

    • Staff
      Sally | May 27, 2015

      Hi Theseus,

      If you’re still having trouble accessing your online account, it may be best to contact the OFX Customer Service team directly to see if there’s an issue on their end.

      You can also use SMS text alerts for balance reminders and recent transactions. You can access the details for the SMS functions on the OFX website.

      I hope this information was useful.

      Thanks,

      Sally

  6. Default Gravatar
    Cindy | May 14, 2015

    What happens once you get the card and its still stuck to the letter it came on, you load money on the card but somehow someone fraudulently access’s the card number and clears out the card balance?
    What security do you have that alerts cardholders to fraud transactions?
    Do you provide a reference number and case management contact?
    How long does a cardholder have to wait before getting the funds returned?
    Do you operate an Australian based call center for customers to call about disputed transactions or do you operate by email only and offshore call centers?
    Do you offer emergency cash should a card balance be wiped out by fraud when I am away on holiday?

    • Staff
      Sally | May 15, 2015

      Dear Cindy,

      Thank you for your question.

      You have come through to finder.com.au, not OFX. As such, we may be unable to access all of the information you have requested.

      The OzForex travel card includes CHIP and PIN security and is easily blocked if lost or stolen. You will also be provided with a back up card in case your primary card is lost, stolen or damaged while overseas. If you lose or damage both cards and require a replacement, you will be charged a fee of $35. Unless you are overseas and request an emergency replacement card, cards will only be delivered to an Australian address. Although the OFX PDS makes mention of emergency replacement cards, they do not mention emergency cash.

      Again, as we are not OFX, we do not have access to all of the information you have requested.

      If you suspect fraudulent activity regarding your card, you can contact the OFX customer service team via a domestic number in Australia or international number if you’re overseas. Visit the OFX website to access these contact details.

      I hope this response was of assistance.

      Thanks,

      Sally

  7. Default Gravatar
    Vicki | April 27, 2015

    How long will it take to process and send my card or could I pick it up?

    Thanks

    • Staff
      Elizabeth | April 28, 2015

      Hi Vicki,

      Thanks for your question.

      The online application is quick and can be completed in a few minutes. Once you’re approved, your card needs to be delivered to your residential address.

      Thanks,

      Elizabeth

  8. Default Gravatar
    Ian225 | April 27, 2015

    Both my wife and I need a card. Can this be done on the one application?

    • Staff
      Elizabeth | April 28, 2015

      Hi Ian225,

      Thanks for your question.

      You’re only able to apply for one card per application, so you’ll need to submit two separate applications if you’re after two card accounts.

      I hope this has helped.

      Thanks,

      Elizabeth

  9. Default Gravatar
    Carol | April 2, 2015

    How do you close the account and get a refund of moneys not used when you get back to Australia?

    • Staff
      Shirley | April 7, 2015

      Hi Carol,

      Thanks for your question.

      If you come back to Australia with funds still on the Card, there are three options available to you:
      - Convert it back into Australian Dollars and withdraw from an ATM (note that fees may apply)
      - Convert it back into Australian Dollars and use it at any EFTPOS terminal or for some essential online shopping or
      - Leave it on your Card for your next overseas holiday (the Card is valid for three years).

      Cheers,
      Shirley

  10. Default Gravatar
    Madi | March 23, 2015

    The cross currency conversion fee is only charged when you spend money on your card in a currency you do not have – is this correct?

    • Staff
      Shirley | March 23, 2015

      Hi Madi,

      Thanks for your question.

      That’s correct – it’s charged where the local currency is not available on Travel Card.

      Cheers,
      Shirley

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