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Finder International Money Transfers Satisfaction Awards 2022
Find out how your money transfers service fared in our latest Australian customer satisfaction survey and awards.
The Finder Customer Satisfaction Awards are decided by the only votes that really matter – yours. We asked customers of major international money transfer providers to tell us about their experiences. Now we can reveal what they said.
The winners
The winners are based on consumer ratings across 6 metrics: features and benefits, customer service, speed of transfer, fees and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).
Best Rated International Money Transfer Brand winner:
OFX
OFX convincingly took the top spot in our money transfer category this year. 100% of the users we surveyed would recommend the service to a friend. Its customer satisfaction rating was 4.55 out of 5.
Best Rated International Money Transfer Brand finalist:
TorFX
TorFX was close behind OFX, earning its place as a finalist in our awards this year. It scored 4.50 out of 5 stars and polled an impressive "would recommend" score of 100% in our customer survey.
Best Rated International Money Transfer Brand:
Ria
Ria secured its place as our second finalist after receiving an overall customer satisfaction score of 4.42 out of 5 stars. It also polled a strong "would recommend" score of 98% in our survey.
Best Rated International Money Transfer Brand in 2022
| Overall satisfaction | Customers who'd recommend | Platform | Review | |
|---|---|---|---|---|
| ★★★★★ 4.55/5 | 100% |  | OFX is known for its large network and flexible options. It supports transfers in over 50 currencies to more than 190 countries. It scored highly for its speed of transfer and its competitive fee. 100% of users said they would recommend its service. | Read our review |
| ★★★★★ 4.50/5 | 100% |  | TorFX is known for its personalised service. It assigns you a dedicated currency expert when you sign up. This can be seen in the fact that 100% of users would recommend its service. It also scored highly on its transfer speeds. | Read our review |
| ★★★★★ 4.42/5 | 98% |  | Ria has fast transfers and diverse delivery options. You can choose to send your money to a bank account, for cash pickup, home delivery or to a mobile wallet. Many users surveyed said it would recommend its customer service. | Read our review |
| ★★★★★ 4.42/5 | 94% |  | Wise is known for offering the mid-market rate on all its transfers, making it easier to know the exact cost of your money transfer. It ranked among the top services for its noteworthy transfer speed scores. | Read our review |
| ★★★★★ 4.37/5 | 96% |  | Remitly offers fast and easy transfers, with a two speed system which gives customers the choice between speed and fees. Customers overall felt positive about its transfer speed and scored it 4.4 out of 5 stars. | Read our review |
| ★★★★★ 4.34/5 | 93% |  | Xe allows users to transfer money to over 130 countries in 60 currencies and benefit from live exchange rates. It ranks highly for its strong customer service and low fees. Xe money transfers also come with no sending limit, making it an attractive option for large transfers. | Read our review |
| ★★★★★ 4.33/5 | 87% |  | WorldRemit stands out as a secure option to send money to over 150 countries with tracking each step of the way. Users rate it highly for its fast transfers, competitive fees and flexible payment options. It also scored well on customer service. | Read our review |
| ★★★★★4.32/5 | 96% |  | PayPal is a world-known money transfer platform with a global network covering over 200 countries. You can use it to make fast transfers to other PayPal users while benefiting from its strong security features. | Read our review |
| ★★★★★4.28/5 | 85% |  | WorldFirst is known for its competitive rates and same-day transfers for major currencies without a maximum limit. Users ranked it highly for its strong customer service. | Read our review |
| ★★★★★4.18/5 | 86% |  | Moneygram is best known for its quick and easy transfers aided by over 35,000 agents in more than 200 countries. It offers diverse transfer and delivery options. On average, customers feel positive about transfer speeds and scored it 4.3 out of 5 stars. | Read our review |
| ★★★★★3.84/5 | 79% |  | Western Union allows users to send cash pick-ups and bank transfers to over 200 countries in the world. It is an established service with a huge agent network and flexible transfer options. Users ranked it highly for its quick transfer speeds. | Read our review |
Customer satisfaction ratings methodology
Finder worked with leading insights company Dynata to survey nearly 20,000 Australians across almost 200 categories for our Customer Satisfaction Awards program.
- Consumers were asked to review a money transfer provider they had used.
- Brands had to receive a minimum of 55 responses in this category to be eligible for the award.
- The brands were rated based on the following categories:
- Customer service
- Features and benefits
- Fees
- Overall experience
- Speed of transfer
- Recommendation score
- Respondents were also asked whether they would recommend each product to a friend. This result was scored out of 5 as a percentage. For example, if 80% of respondents said they would recommend a product, it received a score of 4 out of 5.
- The final score was calculated as an average of the 5 metrics scored.
- Finder's Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
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