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Finder Retail Awards Methodology 2019

How we determined the winners for our 2019/20 retail awards.

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Brands reviewed


Australians surveyed

The 2019/20 Finder Retail Awards recognise brand sentiment from customer feedback on 69 different product categories. Finder worked with market research company Roy Morgan to conduct thousands of customer interviews. Customers were asked about a range of products they purchased in the last 24 months and their satisfaction with each product.

The Finder Retail Awards is an independent awards program and commercial partnerships do not influence the results in any way.

2019/20 Finder Retail Awards Methodology (PDF)

Disclaimer: Please refer to our full methodology for more information on how we scored and judged Finder Retail Awards candidates. While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every product or brand in the market was included for judging.

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