Finder makes money from featured partners, but editorial opinions are our own.
The best retailers in Australia: 2023 Finder Retail Awards
We asked more than 30,000 Australians to rate their favourite brands and retailers – here's who came out on top.
The Finder Retail Awards recognises Australia's favourite brands across more than 100 retail categories. We surveyed tens of thousands of real Australians to understand how they feel about their recent product purchases and used that information to reward the most popular brands.
These are the best brands in the retailer category for 2023.
Best rated electronics retailer: JB Hi-Fi
JB Hi-Fi has won this year's Finder Award for the best electronics retailer. Customers rated it above all other entrants for product range and it also scored high marks for customer service. It was recommended by an impressive 96% of those surveyed.
Highly commended
Appliances Online
Kogan
Best rated hardware store: Bunnings
Behold the power of the sausage sandwich! Bunnings has taken out this year's Finder Retail Award for best rated hardware store – a feat it also achieved in last year's awards. 92% of respondents gave it their seal of recommendation thanks to its wide range of products.
Highly commended
Amazon
Mitre 10
Best rated outdoors retailer: BCF
This year's Finder Award winner for best rated outdoors retailer brand was BCF. The brand topped the category for customer service and also received high scores for product range and value for money. 96% of respondents said they would recommend this brand to a friend.
Highly commended
North Face
Macpac
Best rated supermarket brand: Coles
Coles received the highest scores for customer service and product quality, making it this year's best supermarket brand winner. It was recommended by 91% of surveyed customers.
Finalists
ALDI
Woolworths
Best rated bottle shop: Dan Murphy's
Dan Murphy's won this year's Finder Award for best rated bottle shop brand, thanks to its high customer service score, great variety of products and value for money. 94% of respondents said they would recommend the store to others.
Highly commended
First Choice Liquor
Cellarbrations
Best rated pharmacy: TerryWhite Chemmart
For its high scores in customer service, product range and product quality, TerryWhite Chemmart has been rated the best pharmacy brand in the 2023 Finder Retail Awards. It was recommended by 94% of surveyed Aussies.
Highly commended
Priceline Pharmacy
Chemist Warehouse
Best rated white goods store: Appliances Online
Appliances Online is this year's winner in the best White Goods Retailer category with an overall recommendation rating of 97%. It blitzed the competition in customer service ratings and also scored highly for product range and value for money.
Highly commended
Bing Lee
Officeworks
Best rated baby store: Baby Village
Baby Village was crowned winner of best baby store thanks to its impressive scores for customer service, product range, product quality and value for money. It was recommended by 92% of the customers we surveyed.
Highly commended
Baby Bunting
Baby Kingdom
Best rated makeup retailer: AdoreBeauty
AdoreBeauty was the best rated makeup retailer in the 2023 Finder Awards, beating heavy hitters like Chemist Warehouse, Priceline and Mecca. The brand ranked well for range of products and value for money, and was recommended by 98% of people surveyed.
Highly commended
Priceline
Mecca
Best rated pet store retailer brand: Petstock
Your four-legged best friend deserves the best, and where better to buy from than the best rated pet store brand? Petstock won the Finder Award this year with 98% of respondents heartily recommending the brand.
Highly commended
Budget Pet Products
Pet Circle
Best rated stationery retailer brand: Muji
Whether you are writing a novel or just taking notes, the best rated stationery store in this year's Finder Awards is Muji. It scored well for its product range and quality. 96% of customers surveyed recommend the brand.
Highly commended
Kmart
Big W
How we chose the winners
The Finder Retail Awards recognise brand sentiment from customer feedback on different retail product categories. Finder worked with data and insights company Dynata to conduct thousands of customer interviews regarding their product purchasing history and satisfaction with their purchased products.
Disclaimer: Please refer to our methodology for more information about how we scored and judged Finder Retail Awards candidates. While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every brand in the market was included for judging.
Chris Jager is the editorial lead for shopping at Finder. With over 16 years of experience as a full-time journalist, Chris has provided expertise to many leading technology publications, including PC World, Australian Gamepro, Good Gear Guide, ARN, IT News, PC Authority, CRN, GameSpy, Gizmodo, Business Insider, MSN, Kotaku, Lifehacker Australia, Sydney Morning Herald and The Age.
Before joining Finder, Chris was the editor of Lifehacker Australia for 5 years. He has a Bachelor of Communications in Journalism from the University of Western Sydney. Outside of Finder, you'll find him playing with retro '80s computers while juggling 3 TikTok-obsessed daughters.
Shared housing is quickly becoming the answer to the skyrocketing cost of living, according to new research by Finder.
Feedback
How likely would you be to recommend finder to a friend or colleague?
0
1
2
3
4
5
6
7
8
9
10
Very UnlikelyExtremely Likely
Required
Thank you for your feedback.
Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve.
Important information about this website
finder.com.au is one of Australia's leading comparison websites. We are committed to our readers and stands by our editorial principles
We try to take an open and transparent approach and provide a broad-based comparison service. However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market.
Some product issuers may provide products or offer services through multiple brands, associated companies or different labeling arrangements. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. However, we aim to provide information to enable consumers to understand these issues.
We make money by featuring products on our site. Compensation received from the providers featured on our site can influence which products we write about as well as where and how products appear on our page, but the order or placement of these products does not influence our assessment or opinions of them, nor is it an endorsement or recommendation for them.
Products marked as 'Top Pick', 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category. We encourage you to use the tools and information we provide to compare your options.
Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product. You can learn more about how we make money.
When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. We provide tools so you can sort and filter these lists to highlight features that matter to you.
Please read our website terms of use and privacy policy for more information about our services and our approach to privacy.
