The best retailers in Australia: 2023 Finder Retail Awards
We asked more than 30,000 Australians to rate their favourite brands and retailers – here's who came out on top.
The Finder Retail Awards recognises Australia's favourite brands across more than 100 retail categories. We surveyed tens of thousands of real Australians to understand how they feel about their recent product purchases and used that information to reward the most popular brands.
These are the best brands in the retailer category for 2023.
Best rated electronics retailer: JB Hi-Fi
JB Hi-Fi has won this year's Finder Award for the best electronics retailer. Customers rated it above all other entrants for product range and it also scored high marks for customer service. It was recommended by an impressive 96% of those surveyed.
- Appliances Online
Best rated hardware store: Bunnings
Behold the power of the sausage sandwich! Bunnings has taken out this year's Finder Retail Award for best rated hardware store – a feat it also achieved in last year's awards. 92% of respondents gave it their seal of recommendation thanks to its wide range of products.
- Mitre 10
Best rated outdoors retailer: BCF
This year's Finder Award winner for best rated outdoors retailer brand was BCF. The brand topped the category for customer service and also received high scores for product range and value for money. 96% of respondents said they would recommend this brand to a friend.
- North Face
Best rated supermarket brand: Coles
Coles received the highest scores for customer service and product quality, making it this year's best supermarket brand winner. It was recommended by 91% of surveyed customers.
Best rated bottle shop: Dan Murphy's
Dan Murphy's won this year's Finder Award for best rated bottle shop brand, thanks to its high customer service score, great variety of products and value for money. 94% of respondents said they would recommend the store to others.
- First Choice Liquor
Best rated pharmacy: TerryWhite Chemmart
For its high scores in customer service, product range and product quality, TerryWhite Chemmart has been rated the best pharmacy brand in the 2023 Finder Retail Awards. It was recommended by 94% of surveyed Aussies.
- Priceline Pharmacy
- Chemist Warehouse
Best rated white goods store: Appliances Online
Appliances Online is this year's winner in the best White Goods Retailer category with an overall recommendation rating of 97%. It blitzed the competition in customer service ratings and also scored highly for product range and value for money.
- Bing Lee
Best rated baby store: Baby Village
Baby Village was crowned winner of best baby store thanks to its impressive scores for customer service, product range, product quality and value for money. It was recommended by 92% of the customers we surveyed.
- Baby Bunting
- Baby Kingdom
Best rated makeup retailer: AdoreBeauty
AdoreBeauty was the best rated makeup retailer in the 2023 Finder Awards, beating heavy hitters like Chemist Warehouse, Priceline and Mecca. The brand ranked well for range of products and value for money, and was recommended by 98% of people surveyed.
Best rated pet store retailer brand: Petstock
Your four-legged best friend deserves the best, and where better to buy from than the best rated pet store brand? Petstock won the Finder Award this year with 98% of respondents heartily recommending the brand.
- Budget Pet Products
- Pet Circle
Best rated stationery retailer brand: Muji
Whether you are writing a novel or just taking notes, the best rated stationery store in this year's Finder Awards is Muji. It scored well for its product range and quality. 96% of customers surveyed recommend the brand.
- Big W
How we chose the winners
The Finder Retail Awards recognise brand sentiment from customer feedback on different retail product categories. Finder worked with data and insights company Dynata to conduct thousands of customer interviews regarding their product purchasing history and satisfaction with their purchased products.
Disclaimer: Please refer to our methodology for more information about how we scored and judged Finder Retail Awards candidates. While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every brand in the market was included for judging.
Meet our experts
Head of international PR, Finder
Susannah Binsted is the international PR manager at Finder. She leads the Finder Retail Awards for 2023.
Insights support analyst, Finder Awards
William Capada is a data analyst for Finder's Customer Satisfaction Awards. He helps make sense of all the scoring.
Insights analyst, Finder Awards
Saranga is responsible for gathering the data that fuels the Finder Awards. He ensures our winners are based on facts, not biases.
Senior editor, Finder shopping
Chris is a senior editor at Finder covering all things shopping and retail. He has been writing about consumer technology for 17 years.
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