For Finder's 2025 Travel Money Card Customer Satisfaction Awards, we asked thousands of Australians about the travel money cards they use to find which brands are the best. These are the results.
The Commonwealth Bank has been voted Australia's most loved travel money card brand for the 2025 Finder Customer Satisfaction Awards. Its customers gave the brand a score of 4.16 out of 5 for this catrgory, which was higher than any other eligible brand.
The Commonwealth Bank has been voted Australia's most loved travel money card brand for the 2025 Finder Customer Satisfaction Awards. Its customers gave the brand a score of 4.16 out of 5 for this catrgory, which was higher than any other eligible brand.
Loved Brand
Australia Post has been named a runner up for Australia's most loved travel money card brand for the 2025 Finder Customer Satisfaction Awards, with a score of 4.04 out of 5 from customers.
Australia Post has been named a runner up for Australia's most loved travel money card brand for the 2025 Finder Customer Satisfaction Awards, with a score of 4.04 out of 5 from customers.
Travelex has been named a runner up for Australia's most loved travel money card brand for the 2025 Finder Customer Satisfaction Awards, with a score of 4.04 out of 5 from customers.
Travelex has been named a runner up for Australia's most loved travel money card brand for the 2025 Finder Customer Satisfaction Awards, with a score of 4.04 out of 5 from customers.
As well as being named most loved, Commonwealth Bank has been voted Australia's most trusted travel money card brand for the 2025 Finder Customer Satisfaction Awards. Its customers gave the brand a score of 4.3 out of 5 for this catrgory, which was higher than any other eligible brand.
As well as being named most loved, Commonwealth Bank has been voted Australia's most trusted travel money card brand for the 2025 Finder Customer Satisfaction Awards. Its customers gave the brand a score of 4.3 out of 5 for this catrgory, which was higher than any other eligible brand.
Trusted Brand
Australia Post has been named a runner up for Australia's most trusted travel money card brand for the 2025 Finder Customer Satisfaction Awards, with a score of 4.24 out of 5 from customers.
Australia Post has been named a runner up for Australia's most trusted travel money card brand for the 2025 Finder Customer Satisfaction Awards, with a score of 4.24 out of 5 from customers.
Travelex has been named a runner up for Australia's most loved travel money card brand for the 2025 Finder Customer Satisfaction Awards, with a score of 4.21 out of 5 from customers.
Travelex has been named a runner up for Australia's most loved travel money card brand for the 2025 Finder Customer Satisfaction Awards, with a score of 4.21 out of 5 from customers.
As well as being named most loved and most trusted, Commonwealth Bank has been voted Australia's travel money card brand with the best customer service for the 2025 Finder Customer Satisfaction Awards. Its customers gave the brand a score of 4.23 out of 5 for this catrgory, which was higher than any other eligible brand.
As well as being named most loved and most trusted, Commonwealth Bank has been voted Australia's travel money card brand with the best customer service for the 2025 Finder Customer Satisfaction Awards. Its customers gave the brand a score of 4.23 out of 5 for this catrgory, which was higher than any other eligible brand.
Quality Service
Travelex has been named a runner up for the Australian travel money card brand with the best customer service, with a score of 4.16 out of 5 from customers.
Travelex has been named a runner up for the Australian travel money card brand with the best customer service, with a score of 4.16 out of 5 from customers.
Australia Post has been named a runner up for the Australian travel money card brand with the best customer service, with a score of 4.11 out of 5 from customers.
Australia Post has been named a runner up for the Australian travel money card brand with the best customer service, with a score of 4.11 out of 5 from customers.
Commonwealth Bank has been voted Australia's best value travel money card brand for the 2025 Finder Customer Satisfaction Awards. Its customers gave the brand a score of 4.26 out of 5 for this catrgory, which was higher than any other eligible brand.
Commonwealth Bank has been voted Australia's best value travel money card brand for the 2025 Finder Customer Satisfaction Awards. Its customers gave the brand a score of 4.26 out of 5 for this catrgory, which was higher than any other eligible brand.
Value
Travelex has been named a runner up for Australia's best value travel money card brand for the 2025 Finder Customer Satisfaction Awards, with a score of 4.16 out of 5 from customers.
Travelex has been named a runner up for Australia's best value travel money card brand for the 2025 Finder Customer Satisfaction Awards, with a score of 4.16 out of 5 from customers.
Australia Post has been named a runner up for Australia's best value travel money card brand for the 2025 Finder Customer Satisfaction Awards, with a score of 4.07 out of 5 from customers.
Australia Post has been named a runner up for Australia's best value travel money card brand for the 2025 Finder Customer Satisfaction Awards, with a score of 4.07 out of 5 from customers.
Travelex has been voted Australia's most recommended travel money card brand for the 2025 Finder Customer Satisfaction Awards. 92% of its customers would recommend the brand to others, which was higher than any other eligible brand.
Travelex has been voted Australia's most recommended travel money card brand for the 2025 Finder Customer Satisfaction Awards. 92% of its customers would recommend the brand to others, which was higher than any other eligible brand.
Recommended Brand
Commonwelath Bank has been named a runner up for Australia's most recommended travel money card brand for the 2025 Finder Customer Satisfaction Awards, with 91% of customers recommending it.
Commonwelath Bank has been named a runner up for Australia's most recommended travel money card brand for the 2025 Finder Customer Satisfaction Awards, with 91% of customers recommending it.
Australia Post has been named a runner up for Australia's most recommended travel money card brand for the 2025 Finder Customer Satisfaction Awards, with 90% of customers recommending it.
Australia Post has been named a runner up for Australia's most recommended travel money card brand for the 2025 Finder Customer Satisfaction Awards, with 90% of customers recommending it.
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.
Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Read our Advertiser Disclosure.
Graham Cooke is Finder’s Head of Consumer Research, leading the team responsible for gathering and analysing data on everything from consumer spending and saving habits to how different financial products perform in the real world.
With over 10 years of experience writing about personal finance, Alison has written extensively for a range of financial institutions and publications including Westpac, Money Magazine and Financy.
Richard Whitten is a money editor at Finder. He has been covering home loans, property and personal finance for the last 7 years.
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